Re: Midwest Airlines to OKC?
Originally Posted by
Karried
I flew in yesterday from New Orleans ( a total trip that should have been about 3.5 hours) .... we flew on a puddle jumper.. a joke of a plane.
We arrived in OKC and had to fly around for about 30 min and then the pilot tells us the weather was too bad, fog too heavy and we were running out of fuel ( things you don't want to hear on a plane from a pilot - ever!)
Anyway, he tells us he is going to Dallas to refuel.. okay, an extra hour flight won't kill us, better to be safe than sorry right?
We get to Dallas and are sitting on the tarmac waiting to refuel.. announcement from the pilot of Northwest Airlines
(aka Neveragain Airlines) ... OKC is not going to clear up so we have rented you a bus to get from Dallas to OKC Airport. A bus.
So, five hours later we finally arrive to OKC... we all determined, while we were waiting for our 'bus' watching all the other airlines still being able to fly into OKC with no problem, that Northwest figured out it would just be easier to bus us and much cheaper instead of flying us back to OKC. They tell us, it's all weather related so no vouchers, no meals, no hotels, nothing.. and maybe you can rebook for tomorrow or the next day.. so we hopped on a crappy bus.
I can't wait for direct flights.. if it had been a larger plane, we could have waited for the storm to lift and not worried about running out of fuel.. I'm just wondering why they even left Memphis in the first place instead of delaying and waiting for it to clear.. all kinds of other flights landed in the meantime while we were on the bus.
Plus, they were really snotty to the other passengers who 'dared' question anything.. really rude - horrible customer service. I travel frequently so I know how it goes, it's out of their control too and you just have to roll with it, but still - a little kindness goes a long way ... 15 hours of travelling was a little much when it should have been a 2- 3 hour flight non-stop if we had direct service. Oh well, we're home but I'm a little peeved at Northwest ..
Karried, while I am sorry to hear about your travels and also upset with Northworst's lackluster service; I have to say I was laughing heavily at your story.
Quite amuzing from my end yet as your friend and fellow forumer - I know at the time laughter was the last thing on your mind.
At minimum, you should have been compensated for your troubles with a voucher. No where on your ticket did it say you would arrive from MEM to OKC-Will Rogers World Airport via bus.
Maybe someone in city hall/chamber/airport distrust needs to hear your story of the "fine" air service Northwest is providing Oklahoma City. Along with Northwest's corporate offices. lol
Oklahoma City, the RENAISSANCE CITY!
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