Originally Posted by
Jeepnokc
Lets hope they bring in someone to professionally run it or at least train them in customer service. We were there a couple of weeks ago and although the facility and staff were nice, the service was horrible. We rented a cabana for the day (300.00) by their pool which is amazing and was told that there was cabana service. Cabana was dirty with no towels. The grill guy didn't show up so no food, (no thought of moving another cook out from one of the other restaurants inside), no cabana service, and even though room service normally delivers to the pool...they were too busy so they wouldn't. People were going inside to get food and bring out but the pool service attendants wouldn't pick up any of the trash so the food trash set there all day till closing. They built a nice swim up bar in the pool but then they roll out a table for the bar instead of actually building a bar with a speedwell, soda gun, and refrigeration. The bar was out of diet cokes by noon, out of bud light by two and no limes after 2 either. The outside grill was literally a gas grill from Sam's that was behind a table.
I used to be in the service business and understand a bad day and can be fairly forgiving of bad service but it was clear that the place is poorly ran.
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