Kroger

[shartel_ave]

I was excited for this until I realized they do not deliver to the Paseo

[Pete]

They haven't expanded to a full 90-mile radius (which would cover all the way to Lawton, Clinton, Ponca City, Henryetta, Ada and Davis) but will now deliver to Guthrie, Purcell, El Reno, Shawnee and Perry.

[Ryan]

They haven't expanded to a full 90-mile radius (which would cover all the way to Lawton, Clinton, Ponca City, Henryetta, Ada and Davis) but will now deliver to Guthrie, Purcell, El Reno, Shawnee and Perry.

An expanded map is indeed necessary. I live at 63rd and portland and im off their map. I had really looked forward to a few items but ill be left out for now. Ive checked the app multiple times over the last week. And NADA

[Pete]

An expanded map is indeed necessary. I live at 63rd and portland and im off their map. I had really looked forward to a few items but ill be left out for now. Ive checked the app multiple times over the last week. And NADA

???

You are either 73112 or 73116 and I was able to get delivery to either.

Enter you zip code here:

https://www.kroger.com/rp/grocery-delivery/

[Ryan]

???

You are either 73112 or 73116 and I was able to get delivery to either.

Enter you zip code here:

https://www.kroger.com/rp/grocery-delivery/

I wonder when theyll open up those zipcodes? Seems counterproductive those are both heavily populated

[Pete]

I wonder when theyll open up those zipcodes? Seems counterproductive those are both heavily populated

They are open.

Try going through their website rather than their app.

[soonerguru]

Update: I called customer service and resolved my account setup issues.

I placed my first order. Will be interesting to try out some of their white labeled merchandise.

So far, the experience isn't much different than that of other grocery delivery experiences. One major usability issue is that even though you have started putting items into your cart for a delivery order, the site continues to show you merchandise that is not available, or, would have to be shipped to you. This is extremely annoying.

At least with the Kroger experience you can put individual product notes on the items, something you amazingly still cannot do when ordering Whole Foods through Amazon.

On that note, they were out of a lot of merchandise. It would be a much better user experience to show only what is in stock for delivery. Some corporate knob probably overruled the UX designers and suggested that having pages and pages of merchandise to scroll through was "good advertising" for products people can't purchase when ordering.

Noted that they do not allow tips for their delivery workers. Not sure how I feel about that other than I hope the delivery staff is well paid.

[Pete]

Noted that they do not allow tips for their delivery workers. Not sure how I feel about that other than I hope the delivery staff is well paid.

They are full-time employees with benefits.

[catch22]

They are full-time employees with benefits.

Correct me if I am wrong but they are also a nationally unionized workforce.

[mugofbeer]

Correct me if I am wrong but they are also a nationally unionized workforce.

Their store employees in colorado definitely are.

[soonerguru]

They are full-time employees with benefits.

I figured that they were. I am just hoping they are paid a good wage.

[Ryan]

They apprently do wine on their app. Not sure they deliver that. Has anyone tried that?

[soonerguru]

I got my first delivery this morning after placing it yesterday afternoon.

Out of three meat items, two were unavailable, so I will unfortunately have to go to the grocery store to fill in this week.

It was probably my fault for ordering such an early delivery. When I awoke, I noticed a text notification saying items were out and asking me for substitutions, but I was asleep.

Hopefully these are just early bugs, but not having a butcher set-up really impairs the ability to order meat in sensible portions. I needed skin-on chicken thighs for a recipe and the only size available included 12 chicken thighs, which is crazy for our family of three. We plan to make two meals out of it.

Like I said in the earlier post, they were out of a ton of merchandise, but you still have to scroll through everything to get to things that are available. This is a major usability problem.

We got some of their white label lettuces and they look leagues better than the crummy Dole and other varieties common in OKC groceries. Very crisp and ready to serve without the need to wash them.

Aside from a poblano and the lettuces, none of my other produce items were filled. They were out of everything (even the recommended substitution).

So, hopefully, this is just a matter of them scaling up before they get it together.

[shartel_ave]

I got my first delivery this morning after placing it yesterday afternoon.

Out of three meat items, two were unavailable, so I will unfortunately have to go to the grocery store to fill in this week.

It was probably my fault for ordering such an early delivery. When I awoke, I noticed a text notification saying items were out and asking me for substitutions, but I was asleep.

Hopefully these are just early bugs, but not having a butcher set-up really impairs the ability to order meat in sensible portions. I needed skin-on chicken thighs for a recipe and the only size available included 12 chicken thighs, which is crazy for our family of three. We plan to make two meals out of it.

Like I said in the earlier post, they were out of a ton of merchandise, but you still have to scroll through everything to get to things that are available. This is a major usability problem.

We got some of their white label lettuces and they look leagues better than the crummy Dole and other varieties common in OKC groceries. Very crisp and ready to serve without the need to wash them.

Aside from a poblano and the lettuces, none of my other produce items were filled. They were out of everything (even the recommended substitution).

So, hopefully, this is just a matter of them scaling up before they get it together.

sounds just like walmart delivery

[shartel_ave]

I'll continue to use walmart delivery as this doesn't appear to be a better options as far as having what you order in stock and I never allow substitutions.

I thought with them having having dedicated kroger drivers and being delivery only it would be better with less screw ups but doesn't sound like it is yet.

I bank with USAA and one time I had an issue with my debit card about 11 years ago and USAA put that money right back in my account the same day. I don't use credit cards.

I've been with USAA for 25 years

[Pete]

You might want to wait more than 2 weeks after opening before judging them so harshly, especially since you haven't even tried them yet.

[shartel_ave]

You might want to wait more than 2 weeks after opening before judging them so harshly, especially since you haven't even tried them yet.

I will, I'm just saying for now I will stay with walmart until issues like being out of stock of items is resolved as that is the only issue I have with walmart delivery and I can go to the same walmart that day and find what they said they were out of.

Not sure if it is an issue keeping the website updated with inventory or what. I can understand walmart having that issue and I expect Kroger to not have that issue being delivery only and keeping the website up to date with what is in stock for delivery.

I don't believe I was being harsh I was just going off what another person experienced with items being out of stock that the site had listed as being in stock and the the issue with the app saying my address is not available for delivery because I use the app for walmart exclusively.

I'm in IT but I do not have a computer at home I use my phone and my wife has an ipad so apps are way more convenient.

[Jake]

Just had Kroger delivered and it was a good experience. The produce was in good shape. No complaints on my end so I'll definitely do it again in the future.

[Pete]

^

Plenty of people said they had a good experience, which is nothing short of amazing considering the complexity of what they are doing and the complete newness of it all.

[jedicurt]

so Kroger. does anyone know where you check to see if they can deliver to your area yet? i'm curious if they are coming to Norman already or when that might be

[Pete]

so Kroger. does anyone know where you check to see if they can deliver to your area yet? i'm curious if they are coming to Norman already or when that might be

Enter your zip code here; Norman zip codes seem to be live:

https://www.kroger.com/rp/grocery-delivery/

[jedicurt]

Enter your zip code here; Norman zip codes seem to be live:

https://www.kroger.com/rp/grocery-delivery/

thanks pete!

[Bits_Of_Real_Panther]

They have a subset of their assortment of beers I've never seen available in Oklahoma, but says unavailable

[Pete]

Kroger has yet to expand delivery to a full 90-mile radius (which would stretch all the way to Lawton, Clinton, Ponca City, Henryetta, Ada and Davis) but they are now taking orders as far away as Guthrie, Purcell, El Reno, Shawnee and Perry.

What a huge boon to those communities and tons of other rural areas.

[Ryan]

Kroger has yet to expand delivery to a full 90-mile radius (which would stretch all the way to Lawton, Clinton, Ponca City, Henryetta, Ada and Davis) but they are now taking orders as far away as Guthrie, Purcell, El Reno, Shawnee and Perry.

What a huge boon to those communities and tons of other rural areas.

Theyre still not delivering to 73112. I had my wife sign up online and then download the app. Still not delivering to that zip code. Im beginning to wonder if its on the horizon at this point.