You work for an airline right? Does the airline you work for have self check-in kiosks? Does your airline offer "self-tagging" for checked bags? Does your airline offer an app that you can use to scan your boarding pass at the gate? What's the difference between this and Costco? Check-in kiosks have drastically reduced the number of actual agents that are needed. It's crazy that even during peak times there are only 1-2 agents at the AA counter. So when you fly, do you refuse to check in yourself or tag your own bag? After all, isn't that literally the agent's job to print my boarding pass and tag my checked bag?
Not to mention that many airports internationally have unmanned boarding gates too. Last time we flew through Singapore you scanned your own BP, then they verified your identity via a face scan, which opened the gate. So would you refuse to use such a boarding gate next time you're abroad?
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