Originally Posted by
Pete
Their ordering process is way, way too slow.
First, people take forever to figure out what they want as everyone is fearful of getting something too hot. They stand in front of the register staring at the menu while everyone waits.
Then, because there are so many options, it's another lengthy process ask all the questions, get more blank stares, and enter it all in.
But we're not done because they flip around the screen to enter a tip, ask you to sign and encourage people to sign up with their email address for some sort of rewards program.
There was a group of 4 in front of me and I stood there, already knowing exactly what I wanted, tapping my toe for a very long time.
With something like this and with the spice levels and all the various options, it seems far better suited to table service.
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