Joey's

[ljbab728]

Wow, I bet you would love that. Perhaps I should take to Twitter over my most recent horrible experience in one of your restaurants, and you never did anything about the last bad experience I had.

Tacky and unnecessary, Spartan

[GaryOKC6]

Does anyone know the person that owns / runs Joey's pizza place in Film Row?

I had a really bad experience and wanted to contact them before I shared it here.


I looked on their website and didn't see an email or anything other than a general phone #.


TIA

There is a husband and wife that run it as partner. The husband, Rusty is there quite a bit, But Chip Fudge is the primary owner. The couple actually run it. Chip also owns the building and is more of a silent partner.

[Pete]

Wow, I bet you would love that. Perhaps I should take to Twitter over my most recent horrible experience in one of your restaurants, and you never did anything about the last bad experience I had.

I took Tuck's suggestion to mean I should contact them through Twitter, not tweet publicly.

[BoulderSooner]

I took Tuck's suggestion to mean I should contact them through Twitter, not tweet publicly.

this

[Pete]

Turns out you can only send a message through Twitter if they are following you, and other than making a bunch of phone calls to try and hunt down the owner (I don't even know the name) I'm just going to post what I experienced. I feel I've made more than an honest effort to provide feedback but they don't make it easy for customers to do that, so here it is.



I went to Joey's twice while in town and loved the building and space.

The first time I just had a beer while I waited to meet a friend elsewhere. Everyone was friendly and nice, but they seemed a bit clueless. One waitress was trying to train another right in front of me, and when I ordered a beer, observing aloud they had Stella on tap, they served it to me in a bottle. Nothing horrible but I had the very strong impression people there did not seem to know what they were doing.


The second time I came for a late lunch (around 1:30) and after one other person left, I was the only customer in the place.

I ordered a beer and a personal calzone. When the food came out it looked terrible; like a burnt quesadilla. It was almost completely black on top and not much better on the bottom and quite flat with very little in between the folded-over thin dough.

I should have said something right when the waitress put in on the table but she was gone before I could speak up. One forkful revealed it tasted as bad as it looked; basically burnt, completely dry and hardly any type of filling. It never, ever should have come out the kitchen that way and no respectable wait person would ever put that down in front of a customer.

I pushed it far away – the universal sign of displeasure – and waited for the waitress to return. I was facing outward and could hear the few wait staff behind me talking loudly and doing little else since I was the only one there.

After about 10 minutes without a “How's everything?” from the waitress, I knew I didn't even have time for a replacement. Fully 15 minutes after it was served, with the plate all the way on the other side of the table and almost completely untouched and now looking even worse in it's cold, awful state, the waitress asked “How we doing here?”

I showed it to her and asked if this was the manner in which their calzones are usually prepared. She muttered something about them sometimes being crispy on the edges, which was not only silly given the state of the meal but also a sure sign no remedy was going to be offered.

I told her I didn't have time for them to make me another (even though she never offered this as a possible resolution) and asked that it be removed from my bill. It was, but I was still charged for the beer without much of an apology. I left for my long afternoon meeting without having eaten all day.


Really, really a bad experience all the way around even though I went out of my way to give this place my business. The food was terrible but the way everything was handled left me with a very bad vibe.


I should also note that in my 51 years, I have only sent back one (!) other meal so that should put things in proper perspective.

[tuck]

Wow, I bet you would love that. Perhaps I should take to Twitter over my most recent horrible experience in one of your restaurants, and you never did anything about the last bad experience I had.

Do you seriously think I meant to post publicly? My post was directed to Pete, he totally understood to contact him in a private forum. Also, if you contacted ME about a bad experience, I would have done something to fix the problem. I always do...100% of the time!

[Buffalo Bill]

Do you seriously think I meant to post publicly? My post was directed to Pete, he totally understood to contact him in a private forum. Also, if you contacted ME about a bad experience, I would have done something to fix the problem. I always do...100% of the time!

Spartan still smartin' over Sand Ridge.

[king183]

Do you seriously think I meant to post publicly? My post was directed to Pete, he totally understood to contact him in a private forum. Also, if you contacted ME about a bad experience, I would have done something to fix the problem. I always do...100% of the time!

Yep--I'll confirm that. I contacted Tuck with a problem (more of an observation) I had at one of his restaurants and he responded immediately and positively to fix it. Actually, I can't quite recall, but I think I may have posted the complaint on this forum and he contacted me on his own and was still extremely positive and understanding. That's one of the reasons I continue to frequent his restaurants.

As for Joey's Pizzeria, Pete makes an interesting observation. I've gone about 10 times and I have never had a bad experience there with food or service, but I can totally see what Pete's talking about. It always seems like the waitresses are a little bit clueless or disorganized. It's hard to explain, but I got the sense that if one thing went wrong there, then there would be a ton of things going wrong, like a house of cards. Fortunately, that hasn't happened when I've been there. I've met Rusty several times (even talked to him about this board) and he seems like a nice guy. I hope he'll work to fix the problem Pete had because that kind of thing, repeated, will kill a restaurant.

[Garin]

I have been eating at Joey's for years since they were over on Classen. I honestly think they have reall y good pizza, but i will concur that the wait staff is horrible and always has been. The second to last time i was there i took a buisness client to lunch and our waitress was a young girl and the first thing out of her mouth to us was how hungover she was cause she'd been out drinking whiskey all nite and it never got better, however the food was good. The last time i was there was during pride week which i had no clue my family ended up there and after eduring 30 minutes of same sex displays of affection and lots of interesting talking points in front of a 6 ,9 and 13 yr old. we dedcided to leave When asked why we were leaving i told the manager i had lost all respect for Joey's and would not be back ever. I will however have there pizza delivered cause i still think they have great pizza.

[jrod]

You don't "respect" Joey's because of the crowd there during pride week?

[Garin]

You don't "respect" Joey's because of the crowd there during pride week?

I don't respect when pointing out what was going on in their family resturant that they did nothing to rectify the problem. So yes i lost all respect for Joey's just because your queer doesnt give the right to be disrespectful in a public place. That's my opinion

[Easy180]

I don't respect when pointing out what was going on in their family resturant that they did nothing to rectify the problem. So yes i lost all respect for Joey's just because your queer doesnt give the right to be disrespectful in a public place. That's my opinion

Thinking any potential post that contains just because your queer might be reconsidered before hitting the post quick reply button but that's just me

[OSUPeterson]

I don't respect when pointing out what was going on in their family resturant that they did nothing to rectify the problem. So yes i lost all respect for Joey's just because your queer doesnt give the right to be disrespectful in a public place. That's my opinion

I think the room just got a lot smaller. Way to discredit your opinions buddy.

You can feel however you want to about it, but unless they were dry humping on the pizza line, I believe they have the right to do whatever they want. The way you reacted to it was probably worse than what was actually happening.

We all make stupid comments sometimes on this board, but you should remember "Just because you can say whatever you want, doesn't mean you have to".

[dankrutka]

So yes i lost all respect for Joey's just because your queer doesnt give the right to be disrespectful in a public place. That's my opinion

Sounds great. Could you let us all kmow if you're going back so I can avoid the place during that time? Your tone tells it all...

[Matt]

So yes i lost all respect for Joey's just because your queer doesnt give the right to be disrespectful in a public place.

Well, my queer always gives the right to be disrespectful in a public place.

How's that grab ya?

[G.Walker]

I love Joey's Pizzeria, and have had nothing but good experiences while eating there. I used to eat there a lot when it was over there on Classen, back when they first opened up several years ago. Back then it was only ran by a young Italian lady who just moved here, and two other people, but she was the owner. She was really nice, and always talked about how she loved Oklahoma City. Never had a bad experience, and my food was always good. My fav choice of pizza is the Heap. Nonetheless, I will continue to eat there...They are known for their pizza, that's how they started, and perfected it, so if you get anything else you are on your own...lol...

[BoulderSooner]

I love Joey's Pizzeria, and have had nothing but good experiences while eating there. I used to eat there a lot when it was over there on Classen, back when they first opened up several years ago. Back then it was only ran by a young Italian lady who just moved here, and two other people, but she was the owner. She was really nice, and always talked about how she loved Oklahoma City. Never had a bad experience, and my food was always good. My fav choice of pizza is the Heap. Nonetheless, I will continue to eat there...They are known for their pizza, that's how they started, and perfected it, so if you get anything else you are on your own...lol...

has always been the same owner she still is the owner (fudge might now be a partner once they moved to the new building)

[soonerguru]

has always been the same owner she still is the owner (fudge might now be a partner once they moved to the new building)

I wanted to like Joey's, but the pizza is terrible. Not a fan. If they could completely change their food and service, it would be great.

[betts]

I love their pizza. Their sauce is excellent and the thin crust is about as thin as you can get it. Again another example of different people having different tastes. I have a whole range of different types of pizzas I love, but theirs is definitely on the circuit.

[bluedogok]

I love their pizza. Their sauce is excellent and the thin crust is about as thin as you can get it. Again another example of different people having different tastes. I have a whole range of different types of pizzas I love, but theirs is definitely on the circuit.

Yep, I like many different types of pizzas and have various places we go to in our rotation, had them in OKC, Austin and now Denver. I still like the Sammy's style pizza and Okie-Calzone, sometimes when we are in town we will play cards and order it from Pizza House at 23rd & Ann Arbor. I also like The Nomad style pizza (and salad dressing) and wish there was a still a Shotgun Sam's style around somewhere. What we get up here in Denver is the thin at The Walnut Room in the South Broadway strip (also up in the River North area), the "mountain style pies" at BeauJo's and the Chicago style at Old Chicago. There are a few other places to try for Chicago style that we haven't been to yet, Old Chicago is based here and they are all over so it is convenient.

[jrod]

I don't respect when pointing out what was going on in their family resturant that they did nothing to rectify the problem. So yes i lost all respect for Joey's just because your queer doesnt give the right to be disrespectful in a public place. That's my opinion

I had such a hard time understanding this statement. But, thankfully, I figured it out. Just to clarify... I don't own a "queer". Now, if you meant "you are queer", that's actually spelled you're not your . I'm shocked that someone with such obvious intelligence would have overlooked that.

[CCOKC]

I went a few weeks ago with low expectations but had very good food and pretty good service. When I go back I guess I will be on notice that both are spotty.

[Teo9969]

The two times I've been, food has been good. Service is in DIRE need of some direction. I get the feeling that there is no front of house manager at this establishment.

Has anyone ever been there when it's packed? If so, how did that go? I've only ever been around lunch hours and it's been pretty dead. I can't imagine with the lack of talent at the server position that this place could survive very long if it gets busy. I've not had horrible service either time, but between comments on here and my own experience, they just seem to not understand pacing and quality control, which are simply the two most important traits of a server.

[MustangGT]

Service is on the lacking side. However the food is excellent. I eat there at least twice a month and have never had a bad meal.

[Larry OKC]

generally not a good sign if a restaurant is dead around the lunch hours...that should be one of their busiest times of the day