Fast food chain may change its plans
By Steve Lackmeyer
The Oklahoman
For decades McDonald's used a clown as the company's mouthpiece. Maybe the company should have reconsidered that strategy last week.
As a company, McDonald's is among the most recognizable brands in the world, with more than 30,000 restaurants in more than 100 countries. Its friendly messages are beamed to millions of consumers via television, print advertisements, billboards and radio spots.
So maybe it shouldn't have been a surprise when asked to communicate about the company's desire to open a restaurant in Bricktown, McDonald's released the following statement from John Wendel, director of development at McDonald's greater southwest region:
"At McDonald's, we are committed to the communities in which we operate and we are extremely interested in having a location in The Bricktown area in Oklahoma City. McDonald's embraces the communities we do business in and looks forward to making this a mutually beneficial solution. As always, McDonald's wants to be a good neighbor no matter where we are.”
That's mighty friendly. But at last week's Bricktown Urban Design Committee meeting, the company communicated a different message with a different tone:
McDonald's liked the new design recently used in suburban Mustang — and featured in a national advertising campaign, and wants to use the same approach in Bricktown, a historic urban warehouse district. McDonald's desire to have a drive-through, and to orient the restaurant's design for vehicular traffic are more important than Bricktown's desire to maintain and expand its unique status as the most successful pedestrian-oriented commercial district in the state.
Company representatives lectured the Bricktown Urban Design Committee on how to do its job, and questioned whether the committee really had any authority over how McDonald's should design a store. And when they were reminded this committee did have authority, and it became clear the McDonald's design wasn't going to pass, the representatives again insisted that east Bricktown is not meant for pedestrians and won't be anytime soon.
Compromises were offered by committee members. They agreed to continue consideration until the next meeting, a gesture that was met with:
"I do not expect to be back.”
Ben Aguirre, the fast food giant's area construction manager, and Kris Fullerton, area real estate manager, left the meeting and insisted that only McDonald's corporate public relations staff could answer any further questions.
I contacted the PR folks and asked if McDonald's would continue pursuing a spot in Bricktown. I inquired about McDonald's track record of custom designing restaurants in historic districts. I asked if McDonald's considers Bricktown to be a historic district. I noted that, contrary to Aguirre's stance that the Bricktown design was "unique,” it was almost identical to a restaurant recently opened in Mustang and inquired why the company couldn't tailor a restaurant specifically for Bricktown. Finally, I also wanted to know what is more important to McDonald's, stockholder expectations or community expectations?
McDonald's is standing with Wendel's friendly, happy statement. Nothing more.
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