Sun Cattle

[MartzMimic]

To be clear, OkieBerto ordered the Big Jack which is a double-patty burger for $10.

If you order a hamburger or cheeseburger, that is a single patty for $5/$6.

Yes, I saw that. And if you stacked two of the patties like the one that was on my cheeseburger, it would have been the equivalent of a McDouble. I actually didn’t feel cheated. It was, as you say, a $6 cheeseburger and they were slammed.



And, Dob, you’re exactly right. I typically give new places a chance to work out the kinks before I go. In this case, I was treating a friend to lunch and this is where she picked.

[barrettd]

I will never understand why anyone goes on the first day open and complains about anything. Makes. No. Sense.

I heard there was a surprising number of people (like school employees) who got the day off for the weather and had a cabin fever explosion after 10AM.

Yes, but on the other hand, a paying customer of a restaurant that is open for business should expect some kind of reasonable service and food for their time and money. Excusing bad service, inability to refund money, flavorless fries on a brand new restaurant is kind of a lot. If all those things aren't in place on opening day, why open at all?

I get the slowness when it's packed, but if the restaurant opens, it should be ready to do business.

[Pete]

You have to take into account the OKCTalk factor.

I was there the first day it opened and they weren't busy at all.

I hate sounding braggy but when we post about something, the next several days the business is usually completely overrun. Our social media posts almost always blow up; our Instagram alone on Sun Cattle has received 4,400 'likes' and counting -- Facebook is bigger still. A typical OKCTalk post will reach engagement numbers well over 100,000; we've had some close to 500K.

Another recent example was the grand opening for Woodworks Distillery. They had been open a few weeks and not many people knew about it. I decided to post about their official grand opening last Saturday and that huge space was packed. Lots of people couldn't even get to the bar to place a drink order.

[Zuplar]

The one thing that bugs me is that the name of the place makes it sound like a high end Steakhouse when it's really just a burger bar. Nothing wrong with that concept, but I wonder how many people may just go check it out thinking it's a steakhouse only to find out this fact. I love a good burger, so I'm interested to try it out nonetheless.

[Pete]

^

Sun Cattle is a ranch here in Oklahoma and is a partner in this restaurant.

[Dr Beard Face]

I went by for lunch yesterday and yeah, it was crazy slammed, but they also could have mentioned there were over 50 orders ahead of me, which resulted in me waiting over 1 hour for the big jack I ordered. I was expecting a long wait, but not that long. The burger itself was fine, didn't taste seasoned at all, and most of the burger flavor was the sauce. I was also laughing at seeing a bag of Great Value crowns being divided up and sold for $6 a serving, one serving pays for 2 full bags! I happen to think they are delicious, but they didn't seem to even season them. The onion rings were being battered right before cooking, so i do think those might be more worth it, but i didn't try any sides. I'll try again when it has calmed down. I think the burgers at Bar Arbodala are much better, but I like the expanded options at Sun Cattle.

[OkiePoke]

Sounds like an opportunity for a premium subscription service. You send a newsletter before you make a social media post.

[onthestrip]

I went by for lunch yesterday and yeah, it was crazy slammed, but they also could have mentioned there were over 50 orders ahead of me, which resulted in me waiting over 1 hour for the big jack I ordered. I was expecting a long wait, but not that long. The burger itself was fine, didn't taste seasoned at all, and most of the burger flavor was the sauce. I was also laughing at seeing a bag of Great Value crowns being divided up and sold for $6 a serving, one serving pays for 2 full bags! I happen to think they are delicious, but they didn't seem to even season them. The onion rings were being battered right before cooking, so i do think those might be more worth it, but i didn't try any sides. I'll try again when it has calmed down. I think the burgers at Bar Arbodala are much better, but I like the expanded options at Sun Cattle.

This is kind of crazy because the burger shown in the pic above should take like 4-5 minutes on a flat grill.

[okatty]

We went today about 145 and there was no one in line. We were told it would be a 40 minute wait for food - which was fine as we were expecting it. They were not slammed but there were quite a few people sitting around the bar area and a few in booths. Their time estimate was pretty accurate - food came out about 35 minutes later and was good - split the burger and hot dog with my wife. It’s a cool space and I am sure they will get things together as they settle in.

When we left they had a sign posted that they were closed to prep for evening business until 430. I admit I was surprised by the “credit card fee” on the receipt (worked out to just over 3%).

[BoulderSooner]

I admit I was surprised by the “credit card fee” on the receipt (worked out to just over 3%).

really sad that this is starting to become more and more common

[HangryHippo]

really sad that this is starting to become more and more common

100%. It’s total horse****.

[chssooner]

100%. It’s total horse****.

Why? They could be cash only and piss off even more people. Credit card fees are very real for vendors.

[gjl]

Why? They could be cash only and piss off even more people. Credit card fees are very real for vendors.

Then they should adjust their prices so they are transparent to the customer,

[Zuplar]

Had I gone there and not previously known about a credit card fee that would have left a terrible impression that quite likely would have led to me never going back. I agree with the sentiment that the price of the food should take this into consideration and if you want I’m fine with then offering a cash discount.

[Zuplar]

Why? They could be cash only and piss off even more people. Credit card fees are very real for vendors.

Just like every other ingredient in the burger is known to them and they price the burgers accordingly. Obviously the fees are real and obviously they know that’s how most people pay.

[Jersey Boss]

We went today about 145 and there was no one in line. We were told it would be a 40 minute wait for food - which was fine as we were expecting it. They were not slammed but there were quite a few people sitting around the bar area and a few in booths. Their time estimate was pretty accurate - food came out about 35 minutes later and was good - split the burger and hot dog with my wife. It’s a cool space and I am sure they will get things together as they settle in.

When we left they had a sign posted that they were closed to prep for evening business until 430. I admit I was surprised by the “credit card fee” on the receipt (worked out to just over 3%).

The AG consumer protection division should be contacted. Your card issuer should also be informed.
Yes it is a very small fee, yet it appears to be an illegal charge in Oklahoma.

2022 Oklahoma Statutes
Title 14A. Consumer Credit Code
§14A-2-417. Surcharge for use of credit or debit card.
Universal Citation: 14A OK Stat § 2-417 (2022)
A. No seller in any sales transaction may impose a surcharge on a cardholder who elects to use a credit card or debit card in lieu of payment by cash, check or similar means.

B. As used in this section, "debit card" means any instrument or device, whether known as a debit card or by any other name, issued with or without fee by an issuer for the use of the cardholder in depositing, obtaining or transferring funds from a consumer banking electronic facility.

C. For purposes of this section, a private educational institution as defined in paragraph (e) of Section 3102 of Title 70 of the Oklahoma Statutes, a private school defined as a nonpublic entity conducting an educational program for at least one grade between prekindergarten through twelve, a municipality as defined in paragraph 5 of Section 1-102 of Title 11 of the Oklahoma Statutes or a public trust with a municipality as its beneficiary may charge a service fee. The service fee may be applied to online or in-person transactions and shall be used to offset bank processing fees, financial transaction fees, the cost of providing for secure transaction, portal fees, and fees necessary to compensate for increased bandwidth incurred as a result of providing the transaction.

Added by Laws 1977, c. 135, § 2, emerg. eff. June 3, 1977. Amended by Laws 2010, c. 69, § 2, eff. Nov. 1, 2010; Laws 2012, c. 221, § 2; Laws 2015, c. 319, § 3, eff. Nov. 1, 2015; Laws 2017, c. 31, § 2, eff. Nov. 1, 2017; Laws 2019, c. 232, § 1, eff. Nov. 1, 2019.

[catch22]

Interesting…

[Dob Hooligan]

The AG consumer protection division should be contacted. Your card issuer should also be informed.
Yes it is a very small fee, yet it appears to be an illegal charge in Oklahoma.

2022 Oklahoma Statutes
Title 14A. Consumer Credit Code
§14A-2-417. Surcharge for use of credit or debit card.
Universal Citation: 14A OK Stat § 2-417 (2022)
A. No seller in any sales transaction may impose a surcharge on a cardholder who elects to use a credit card or debit card in lieu of payment by cash, check or similar means.

B. As used in this section, "debit card" means any instrument or device, whether known as a debit card or by any other name, issued with or without fee by an issuer for the use of the cardholder in depositing, obtaining or transferring funds from a consumer banking electronic facility.

C. For purposes of this section, a private educational institution as defined in paragraph (e) of Section 3102 of Title 70 of the Oklahoma Statutes, a private school defined as a nonpublic entity conducting an educational program for at least one grade between prekindergarten through twelve, a municipality as defined in paragraph 5 of Section 1-102 of Title 11 of the Oklahoma Statutes or a public trust with a municipality as its beneficiary may charge a service fee. The service fee may be applied to online or in-person transactions and shall be used to offset bank processing fees, financial transaction fees, the cost of providing for secure transaction, portal fees, and fees necessary to compensate for increased bandwidth incurred as a result of providing the transaction.

Added by Laws 1977, c. 135, § 2, emerg. eff. June 3, 1977. Amended by Laws 2010, c. 69, § 2, eff. Nov. 1, 2010; Laws 2012, c. 221, § 2; Laws 2015, c. 319, § 3, eff. Nov. 1, 2015; Laws 2017, c. 31, § 2, eff. Nov. 1, 2017; Laws 2019, c. 232, § 1, eff. Nov. 1, 2019.

My business got billed for paying by credit card from a national software vendor. It is a monthly payment. Wife asked them for justification (since we believed as you do that it is not legal in Oklahoma) and they sent a copy of an Oklahoma Attorney General’s office advisory opinion from 2016 ish. Mike Hunter was in office. It is several pages of review of other states laws and case law that seems to conclude “Maybe-maybe not”. I could see from reading it that, short of legal action, we were stuck paying it. And very possibly lose if we pursued it.
I think a credit card surcharge is bad business. They are universally despised and seen as nickel and diming of the worst kind.

[catch22]

One of the ones that is coming around now is a discount for using a bank account to pay for things versus auto pay with a credit card. I’m sorry but I don’t want Comcast, Verizon, my insurance company, utility company, and who knows how many other services to have my bank account details in their servers and permission to access it to withdraw funds. These “discounts” range anywhere from $5-10 a month. I refuse to tie my bank account details to any website. I guess I’m stuck paying extra to use a credit card.

I say “discount” because they have basically raised their rates by the same amount, and then call it a discount.

[gjl]

One of the ones that is coming around now is a discount for using a bank account to pay for things versus auto pay with a credit card. I’m sorry but I don’t want Comcast, Verizon, my insurance company, utility company, and who knows how many other services to have my bank account details in their servers and permission to access it to withdraw funds. These “discounts” range anywhere from $5-10 a month. I refuse to tie my bank account details to any website. I guess I’m stuck paying extra to use a credit card.

I say “discount” because they have basically raised their rates by the same amount, and then call it a discount.

You know anyone you write a check to has all that information. It's printed on the bottom of the check.

[Zuplar]

You know anyone you write a check to has all that information. It's printed on the bottom of the check.

Right. But how many individuals do you know that turn around and keep that in a database that could be hacked by bad actors?

[Jersey Boss]

My business got billed for paying by credit card from a national software vendor. It is a monthly payment. Wife asked them for justification (since we believed as you do that it is not legal in Oklahoma) and they sent a copy of an Oklahoma Attorney General’s office advisory opinion from 2016 ish. Mike Hunter was in office. It is several pages of review of other states laws and case law that seems to conclude “Maybe-maybe not”. I could see from reading it that, short of legal action, we were stuck paying it. And very possibly lose if we pursued it.
I think a credit card surcharge is bad business. They are universally despised and seen as nickel and diming of the worst kind.

Seeing how this is an Oklahoma based entity there is a difference. I'd just subtract the fee from their total when signing the receipt and sign for the corrected total.
In the alternative, pay with cash. That also eliminates the awkard tip request at fast casual pay before your food arrives set up.

[Dob Hooligan]

Seeing how this is an Oklahoma based entity there is a difference. I'd just subtract the fee from their total when signing the receipt and sign for the corrected total.
In the alternative, pay with cash. That also eliminates the awkard tip request at fast casual pay before your food arrives set up.

I might complain, and never go back, but I am darn sure gonna pay it.

[gjl]

Just roll the 3-4% into the cost of the product. If adding that to the cost of whatever you are selling is going to make you not able to attract customers then you probably shouldn't be in that business. Don't even offer a paying in cash discount. That just complicates things at the point of sale.

Or be like Winco and drop CCs completely. They only accept debit cards and cash now because apparently merchant fees are less on debit than credit. Probably easier for a large company like that to do it than a burger shop without losing too many customers. Although as already posted here, having a line item CC fee for a burger shop is costing them customers.

[MagzOK]

Just roll the 3-4% into the cost of the product. If adding that to the cost of whatever you are selling is going to make you not able to attract customers then you probably shouldn't be in that business. Don't even offer a paying in cash discount. That just complicates things at the point of sale.

Or be like Winco and drop CCs completely. They only accept debit cards and cash now because apparently merchant fees are less on debit than credit. Probably easier for a large company like that to do it than a burger shop without losing too many customers. Although as already posted here, having a line item CC fee for a burger shop is costing them customers.

Yep. I'm a one and done at places that do that. To each their own goes both ways. All these entities wanting to go to a cashless society only to charge surcharges for not using cash.