Braum's

[Slimjim]

I used to work for braums my self and they do precook patties just like everybody else and rondvu the 63rd and i35 is the corporate store. Shows how much the company cares

[onthestrip]

I actually think Braums has got a little better in the speediness department. And I actually give them a thumbs up on the Miami burger. When hot n fresh the burgers n fries at Braums are hard to top fast food-wise

[Thunder]

actually its frozen yogurt

It can't be. There are two, ice cream and yogurt. I hate yogurt. I always eat the ice cream.

[braums manager]

we make our mixes with soft serve frozen yogurt out of the machine

[John1744]

I usually love most things from Braums and have never had an issue with burgers or not, but one thing that is almost entirely consistent across most of them is that they do not cook their fries long enough. Braums fries are some of the greatest things when they are nice and crispy. Not when they are the soggy oily mess they usually are.

[rondvu]

It's not being negative, Steve you can read any thread on Braums on any site, and the overall complaint is slow, unorganized and inconsistent service, just look at the few posts in this thread. Out of all the chains, it probably has the most inconsistency location to location.

Sometimes the truth hurts. I am in agreement with Meto like 110% on this one. Love the products in the Market, but behind the counter is another story.

[PennyQuilts]

I usually love most things from Braums and have never had an issue with burgers or not, but one thing that is almost entirely consistent across most of them is that they do not cook their fries long enough. Braums fries are some of the greatest things when they are nice and crispy. Not when they are the soggy oily mess they usually are.

Yup.

[BBatesokc]

Braums Manager, as you probably already know, there are some people on this site who are notoriously negative and will almost always voice criticism on any topic. One question: I've been trying to find nutritional information on some of the Braum's menu items, including the sandwiches and breakfast items. Any chance of helping out on this?

So, unless everyone cheered Braums then we're all just a bunch of negative whiners? The best part though was that you yourself didn't offer any positive remarks and then ended with a thinly veiled criticism.

As for my opinion, I love the new stores and we now shop regularly at the one closest to our house on South Sunnylane. The wife and I are not burger and fry people any longer (maybe once every 2-3 months) but we like convenient grocery shopping there. When we did do burgers and fries it was hard to beat Braums and we would order our fries 'extra crispy.' That said, I agree with most people here and they need better training and supervision for their staff. They are the most overstaffed and underperforming fast food chain I have ever been in. I remember a couple of winters ago I literally had to get their corporate office on the phone while standing at the Braums counter. I went in and ordered a Hot Chocolate. The girl said they didn't have any (meaning no packets of the powered stuff). I explained that, believe it or not, it is made with milk and liquid chocolate, which they have in abundance. She refused. I called corporate, they had me hand her the phone and she was promptly instructed to make it and add an apology. First time that's ever happened.

However, I have received 3-4 $5 gift cards because the cashier rang my order/groceries up wrong.

[icemncmth]

For your average fast food burger Braums is one of my favorites. I have one by my house on N May Ave and the food there for the most part is pretty good. I will say that I don't understand the way the place is run. For example the last time I was there, there were 6 people behind the counter. Two on the drive through windows a manager two prepping and one at the front cash register. The person who took my order then walked back to the cook area and made my burger etc and then called my number. By law she had to wash her hands after handling money and coming back to the register and she did so this added extra time. The two in the prep area were working the drive through. It took 10 mins to take my order and then hand me my food and the line behind me was building. Some people were leaving. This happens time and time again and the manager was just yapping away with the two in the prep area. For about 5 years this seems to be the model on the way they do things at this Braums. It makes no sense to have the person taking the order fixing the order. The good news is you would know who to complain to if your order was messed up!!!.

Now I have been to other Bruams and some are run very well. Maybe the one by my house is a training store?

[PennyQuilts]

If that is how they train, it would explain much.

Look, I love Braums' products. I love their ice cream, their burgers and their markets. But the service sucks and is inconsistent. That could be fixed.

[Steve]

So, unless everyone cheered Braums then we're all just a bunch of negative whiners? The best part though was that you yourself didn't offer any positive remarks and then ended with a thinly veiled criticism.

As for my opinion, I love the new stores and we now shop regularly at the one closest to our house on South Sunnylane. The wife and I are not burger and fry people any longer (maybe once every 2-3 months) but we like convenient grocery shopping there. When we did do burgers and fries it was hard to beat Braums and we would order our fries 'extra crispy.' That said, I agree with most people here and they need better training and supervision for their staff. They are the most overstaffed and underperforming fast food chain I have ever been in. I remember a couple of winters ago I literally had to get their corporate office on the phone while standing at the Braums counter. I went in and ordered a Hot Chocolate. The girl said they didn't have any (meaning no packets of the powered stuff). I explained that, believe it or not, it is made with milk and liquid chocolate, which they have in abundance. She refused. I called corporate, they had me hand her the phone and she was promptly instructed to make it and add an apology. First time that's ever happened.

However, I have received 3-4 $5 gift cards because the cashier rang my order/groceries up wrong.

Yes, you come off as negative whiners.

[Soonerinfiniti]

If anyone has ever been to a Chick-fil-A and then to a Braum's - night and day in terms of service. Braum's has consistently bad service. I used to think maybe that was the best they could do, paying minimum wage. Until I went to Chick-fil-A - where they bend over backwards to help! Good service comes from the corporate culture.

[Slimjim]

What store do you work braums manager and I will tell you why service sucks its all because the company does not respect the employees and it takes an act of congress to get a raise I knew a girl when I worked for the company told me she had been making 7.75 for 2 years and that they couldn't give her a raise cause labor didn't allow it and this girl was a really great employee now I work for walmart and I have been for the past few years and now I makeclose to 11 and started off at 8 now people say wally world sucks but for me it has been a blessing

[BBatesokc]

Yes, you come off as negative whiners.

So, we offer real opinions based on real experience in a public forum and the best you can come up with is 'negative whiner.' That's ALMOST as laughable as your apparent interest in nutritional information.

[Joe Kimball]

we make our mixes with soft serve frozen yogurt out of the machine

I've wanted to get a mix with ice cream before, and was refused. Was it this particular manager, or is this a corporate thing? If its the latter—I'd love to appeal that substitutions with ice cream be permitted, as this would make a very satisfying product. I'd imagine it would get a little bit of traffic from those who miss Dairy Queen, and maybe even pull a few people over from Freddy's or Sonic....I may send a message to corporate as well.

And, I personally don't mean to whine, but rather to encourage a company that has MANY positive attributes that I see. I've also pointed out improvement that I've directly noticed.

[Joe Kimball]

Also, am I right in assuming that the Miami burger is a take-off of the Cuban sandwich? I saw a Miami chicken sandwich advertised, which to me might capture the spirit more.

[braums manager]

no it is because our mix spindle is not made to handle hard ice cream same with our shake makers the equipment is just not designed for that kind of use

[Joe Kimball]

no it is because our mix spindle is not made to handle hard ice cream same with our shake makers the equipment is just not designed for that kind of use

I understand. If you'll pardon my pressing, though: I can understand with the mix spindle, but then you say "same with the shake maker". The shakes made with those machines are made with real ice cream, yes?

I'll take anything further to corporate, and I appreciate your responses. It's just that I'd love to be able to patronize such a charmingly vertically-integrated company as Braums just a little bit more.

[Joe Kimball]

no it is because our mix spindle is not made to handle hard ice cream same with our shake makers the equipment is just not designed for that kind of use

I understand. If you'll pardon my pressing, though: I can understand with the mix spindle, but then you say "same with the shake maker". The shakes made with those machines are made with real ice cream, yes?

I'll take anything further to corporate, and I appreciate your responses. It's just that I'd love to be able to patronize such a charmingly vertically-integrated company as Braum's just a little bit more.

[Thunder]

They do use the ice cream and use the mixer. Remember, this is just an opinion/preference of one manager. Not all of them have a limited mindset. It also depend on the store and how smart the employees are. I know, because I've seen them work it with ice cream (without the yogurt). They may add a lil milk sometime.

[earlywinegareth]

No one square dips anymore. :sadeyes:

[braums manager]

yes free but we add milk to help soften the ice cream for blending if we did that with a mix using ice cream then we would have to charge you for the price of a shake plus what ever you wanted to add in its a corporate policy i am sorry

[rcjunkie]

Braums ice cream and milk is the best. Their hamburgers need some work.. Every time I try a braums burger its cold. It seems like they make the patties ahead of time instead of making them fresh to order.

Why do you keep trying ?, I can understand giving them a second chance, but if you choose to keep trying, it becomes your problem.

[Jim Kyle]

yes free but we add milk to help soften the ice cream for blending if we did that with a mix using ice cream then we would have to charge you for the price of a shake plus what ever you wanted to add in its a corporate policy i am sorry

Are you saying that I CAN get a mix made with real ice cream if I'm willing to order it as a shake with Butterfinger chips added to it? If so, no problem at all!

[Joe Kimball]

yes free but we add milk to help soften the ice cream for blending if we did that with a mix using ice cream then we would have to charge you for the price of a shake plus what ever you wanted to add in its a corporate policy i am sorry

I appreciate the sympathy, but I think I'm on the brink of something (to which Mr. Kyle slightly beat me).

So, I took a look at the menu for Mixes and shakes tonight. A small shake is, if I recall correctly, 1.85. This size is also, if I'm right, the size used for a large Mix, which (again IIRC) is 2.59.

The price for an add-in, such as those used in a mix, is .50. So, we're looking at 2.35 for a real ice cream Mi---er, shake with an add-in. Tax brings it within a small margin of the original price.

I haven't felt like this since I discovered that you can order a McDouble with Special Sauce at no extra cost. Maybe I got the sizes wrong, I'm not sure---but if I did, it's not an enviable difference. I think I can count this off my very short list of Braum's annoyances. And, thank you for the insight, Thunder.

Now, I took a look at the flavors stated in the OP. What's lemon cello? It sounds interesting.