I think the decision to purchase another vehicle was a wise move. System reliability will be the ultimate factor for success of the system. The Denver A-Line to the airport has a completely tarnished record because it is so unreliable. The stops are modern, the train cars are clean, and it is fast when it works. When it works is a toss of the coin and thus many are hesitant to put their vacation plans at the mercy of it and instead Uber, yellow cab, or drive and park to the airport still. Many employees don't risk their job on the (un)reliability of the train and instead choose to drive or car-pool with other coworkers.
It would be a mistake for OKC to not put operational reliability at the absolute top of the priorities (aside from safety). We can always improve stops and rider technology, but we need to make sure the system is on time and people can rely on it. It's not the same as the Denver airport line, but the premise is the same: if the system is to work, people need to be able to depend on it so much as to not use their car. If people don't trust it, they won't use it. Establishing that trust is crucial in the first few months of operation as that is when people will be exposed to it for the first time. The Denver A-Line burned me once (train broke down and I was 2 hours late for work and cost me an attendance point as well as loss of income for time missed) and I refuse to even try it again, it's not worth the risk to my career. OKC must take this seriously, and so far it seems they are.
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