I've actually tried a few times to subscribe for the online access as a way of supporting their work (whatever you want to say about the more recent unpleasantness, Steve has been a huge net benefit to the city IMO), but it has never worked correctly. I always end up back at a screen that tries to make me log into a non-existent account. I suppose contacting support or whatever their equivalent is might clear up the problem, but if you have a system that can't let a reasonably savvy web user register without help, then you are kind of failing before you even get started.