Originally Posted by
Lord Helmet
I work in IT so I support basically everything since we are a BYOD shop. For this very reason I use nothing but Apple stuff personally. FAR less headaches managing my own personal devices. Not only that but they won me over as a customer for the following:
1. Upon opening my iPhone 5...I proceeded to drop it in a sink full of water...before I'd even used it (I know I'm an idiot). Apple gave me a new one. No questions asked.
2. My daughter dropped her iPod and cracked the screen. She saved up her allowance for several months to get it repaired (she's 10 years old so it took a while). We went to the Apple store to get it fixed. We explained to the Apple employee what happened and how she'd been saving for months to get it fixed. The guy took it in the back, then came back with a brand new one and said "take this and go spend all of that money on something else"...believe me there were tears of joy from my daughter.
3. Logic board failed on my MacBook pro 3 months after AppleCare expired. Fixed it and didn't charge me a thing.
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