Nope, never managed people, but like you said, that's why they have soft openings - figure it out then, before you're really open. Not sure we disagree...
To me, it'd be like opening a retail store before you have all your shelves up and merchandise on them, or not having cash registers, or starting a project with a due date, but not knowing the requirements or having the staff to do it (I'm in IT, and I've been a victim of the last situation before, but it becomes clear you're going to miss the date, so you push the date out, you don't just put something half-assed into production). Anyway, we might eventually make it there, sounds like a good place, but not sure if it comes ahead of the other 40 places on our to-eat list that we haven't eaten at yet.
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