Originally Posted by
musg8411
I think they shot themselves in the foot on this one. They tried to take a concept that was working and turn it into a more formal atmosphere. What I love about the other Saturn Grill is that is healthy, good prices, and that it is walk up ordering. When I want something quick at lunch (which should be there main focus at this location), being able to quickly place an order without a waiter/waitress is important factor. Splitting checks is not a hassle, since most of the time I am with coworkers, and no tip is needed. I think if they would have stuck with the same concept as on Western it would have performed much better.
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