I think it's safe to say a lot of people are way to quick to judge new restaurants. It takes a while to work out kinks, people need to chill out. I really hope Sonny_Crockett's life wasn't ruined by his dinner there, sounds like it was a really negative, life altering experience that he may not recover from.
The stupid bartender didn't even thank me or said goodbye. He can go straight to hell. Same with the other morons who just eye balled me and didn't say anything. No hospitality at all but there's better places to eat/drink in Bricktown.
Were you dressed in a very unusual manner? Give us some more context to what happened.
You must remember that San Antonio has more than a sixty year head start. The Riverwalk has evolved over time and is still evolving. I expect the Bricktown canal to do the same.
Ok, lower Bricktown sucks. That is fine. Just accept that it will be this way for awhile. Here in lies the beauty: down the road, we can tear it down and/or reconstruct it to make it 1000x better than the monstrosity that it is.
Unimpressed and disappointed. Went there Sat at 2:30, was told there'd be a 45-60 minute wait, but we could sit in the bar area immediately since they had a few tables free. Took 10 minutes for a bartender/server to bring menus (first and second bad things - bartenders do not need to also be servers, and it shouldn't take 10 minutes to get menus), she brought out a Guinness draft and slopped it all over the table, it hadn't finished settling yet, took her another 7-8 minutes to come back and ask for our order. Appetizers took 20 minutes to come out. Ordered fried green tomatoes (good), soul rolls (too much rice and the wrapping fell apart, tasted OK, though), honey chicken (standard fried chicken drizzled with honey, green beans that tasted barely better than coming out of a can, and mac & cheese that was fairly decent), smothered pork chop (standard tasting, mashed potatoes that were also standard tasting, and black-eyed peas that were the best thing we had all night). Went to the restroom and there were puddles all around the floor of the urinal. Didn't affect us directly, but wife said the "bartenders" (all young women when we went) had a bunch of the same drinks all lined up with varying amounts of alcohol in them and they were evening them up (badly) by pouring alcohol from one glass to another. She also said that our "bartender" pulled one beer away from the tap way before she turned the tap off, losing quite a bit of beer in the process. They honestly need to hire servers for the bar (or move the "bartenders" to servers and hire real bartenders), service was pathetic in the bar area.
Manager happened to come by and ask how things were, told him everything, he comp-ed our appetizers, said restrooms were supposed to be cleaned every 20 minutes (I checked again when we left, 20 minutes later, they still hadn't been cleaned, which would make it about 40+ minutes since they were cleaned), appetizers should be out in 10 minutes, not 20, he had worked at Charleston's before, so he knew how a restaurant should be run, maybe things will change, but we're going back once more to try different menu items, and make a reservation and sit in the restaurant area, but probably not going back after that. Hal Smith Group/KD won't care, though, since there's way more than enough folks that accept mediocre service and food to make them both way richer without worrying about the food snobs like us...
Just to balance things out... we had reservations (for 6) on 1/25 (with tickets to the Thunder game after). We were seated immediately, and they accommodated the fact that we came with 7 instead of 6. The kids (3 under 12) were all super hungry, so they ordered from the kids menu right away while they adults reviewed the menus. The kids received their food not long after the adults ordered, and the adults didn't wait all that much longer for their food. Everybody enjoyed their food, the kids (young basketball fans) had a blast, and we made it to the game with plenty of time to spare.
There are a couple of menu items we were interested in that we didn't get to eat. We're not really trying it again to see if it gets better so we might choose to go there regularly, we just want to try the things we didn't get to and to sit in the restaurant area. Then we'll probably forget about it (small chance, very small, that they will have improved dramatically and we decide to go back after that, it sometimes happens) and go on to the next restaurant we haven't eaten at yet to see how they stack up...
Anytime, it happens fairly often in restaurants here in OKC, you'd have plenty of chances... Our expectations are now set for KD's, though, so we won't be *as* disappointed.To be fair, though, some restaurants here have their **** together and we end up being repeat customers (Ludivine; Irma's; Museum Cafe used to, but not so much last time we ate there; Pearl's, but not Crabtown; Hideaway; Saii; Shartel Cafe; Kitchen 324; Cafe do Brasil; Jimmy's Egg on May & Memorial; .....).
Hate to hear Crabtown is on the disappointment list for you. Been a while since we went in, but always has decent service and a yummy meal when we have been there.
Went there probably 2 years ago. Krabby Balls weren't very special, much rather have Rococo's crab cakes (and yeah, I know they can't even really be compared, but the Krabby Balls were just kind of.......there and I actually wonder if they have real crab meat in them since they're spelled with a K), crawfish etoufee wasn't even close to the quality you get at Pearl's (taste and texture and the way they served it), can't remember what my wife ordered, but she was also less than impressed. Had some weirdness ordering wine, think it was due to a very limited selection (and yeah, I know that their target audience probably isn't full of wine-drinkers). Not a horrible experience, just an average one and average restaurant meals are a necessity sometimes, but mostly, life's too short for them...
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