Braum's

[Brett]

It looks like the Miami burger was "created" due to the shortage of tomatoes this year.

[Spartan]

Yes, you come off as negative whiners.

So is that better or worse than coming off as a journalist doing his job? eh eh? :P

I think Braum's burgers are awesome. As far as fast food goes, probably better than any other chain. No Nic's or Irma burger, but I never go wrong with Braum's.

I wish they would clean up some of their locations though.

[Joe Kimball]

I forgot to add this last night: I'd like to second the request as to the availability of nutritional information.

Also, if that's truly how the hot chocolate is made, I will have to try some even this off-season.

[old okie]

I wish they would clean up some of their locations though.

AMEN to that!! I cannot believe how absolutely filthy so many of the Braum's we've been in over the years are. The floors are sticky--not unexpected in an ice cream place, but there should be someone mopping [not sweeping!] all the time. Ditto with the tables. The glass to the ice cream counter is usually covered with drips & fingerprints. So many of the employees' aprons appear to have been in use for weeks, not just days. As for the ice cream, we actually like it, but often it is melted, too hard to dip, or they are out of standard flavors like chocolate almond.

If there were anywhere else to get a reasonably priced dip of ice cream, we'd go there, but unfortunately, Braum's has the monopoly and they certainly exploit it.

And, yes, this is a negative "whine"! I'm tried of spending my dollars in a place that doesn't seem to care about customers. We're finding it's pretty easy to give up Braum's.

[Pete]

Living in California, Braum's is the one place I miss the most.

I'm sure there is plenty of room for improvements but count your blessings! There is nothing remotely similar out here.

[PennyQuilts]

Living in California, Braum's is the one place I miss the most.

I'm sure there is plenty of room for improvements but count your blessings! There is nothing remotely similar out here.

I hear you, Pete. It reminds me of a time when I was driving in Fredericksburg, Virginia, and chanced upon a Sonic. I thought I was going to cry...

[tburn]

I love the revamped location at 39th & Tulsa - but the grocery section needs work. Everytime I'm in there, the produce I intend to buy is not fresh - the expiration dates are a week or so past on the romaine, the wholly guacamole, yogurts, no fresh bananas ...

I am happy to notice that Braum's is now carrying Premium Natural Beef in their grocery store -- why not label it as such, the ALL NATURAL label is not sufficient. I would prefer to know that I am buying OKLAHOMA NATURAL, Grass fed, pastured, hormone free beef. Does Braums use PNB on their burgers? If not, WHY NOT?
Are Braums cattle only used for Dairy?

[kevinpate]

Living in California, Braum's is the one place I miss the most.

I'm sure there is plenty of room for improvements but count your blessings! There is nothing remotely similar out here.

Bummer. After all, y'all gots happy cows out there. I know cause I've seen 'em on the telly. So why isn't someone running their own dairy and ice cream setup out your way?

[bluedogok]

Living in California, Braum's is the one place I miss the most.

I'm sure there is plenty of room for improvements but count your blessings! There is nothing remotely similar out here.

I'm only about 150 miles from one.....

[Questor]

It does sound kind of whiney in here. LOL.

I like Braum's food. Braum's Manager, I second Steve's question but from a slightly different angle... when are you guys going to start listing allergen information? I'm surprised that on the Braum's website even the basics are not listed (nuts, soy, gluten, etc.). I have a few allergies and because of that I generally don't venture out into too many things I haven't tried before at Braum's.

That is one thing I find frustrating about restaurants in Oklahoma... very few have calorie and allergen information. Even the mom and pops in Texas have that.

[Thunder]

Questor, their defense is that it cost money for all of that. And when something do happen, they will just put the blame on the person for not using common sense when purchasing and ingesting their products. Tbh, I have never thought of those requirements. Usually, those people would stay away from most restaurants, especially fast-food chains.

[Larry OKC]

Some Braums are bad but some are good. Avoid the ones that are bad, and go to the good ones. politely let management & corporate know specifically what was wrong or right with a location. Include date and time of visit etc.

As someone who worked in the fast food industry for 15+ years for various chains (Wendy's, McDonald's, Hardee's and Taco Bueno), most really do want honest feedback from their customers as most realize that it is easier to keep an existing customer than to have to replace them. Also that most voice their concerns because they actually like the place and want it to be better.

As far as "whiney" goes, as anyone who has been in the industry knows, it is much easier to tick a customer off than to impress them (to the point that they will make a comment either way).

[oneforone]

I love Braums and I view them just like every other fast food outlet some locations are great some are awful.

I do think they ruined the breakfast menu. At one time everything on the breakfast menu wad awesome and the portions were always hot and hearty to say the least. These days I just stop going the breakfast burritos are awful and the eggs are rubbery, the pancakes are always overcooked and the sausage and bacon have a god awful after taste. After all my breakfast misery at several locations I have more or less mark them off my list for breakfast.

I still vist often for lunch, dinner and grocery items. My favorites are the 2/3 cheeseburger and the steak sanwhich. French fries are always good to the point I sometimes stop for just fries and a drink for a quick snack when I'm out running errands.

My favorite grocery items are the milk and the bread. I like how they double package the bread for freshness. If they made the loaves bigger, I would buy my bread from there more often.

[oneforone]

Braums Manager, as you probably already know, there are some people on this site who are notoriously negative and will almost always voice criticism on any topic. One question: I've been trying to find nutritional information on some of the Braum's menu items, including the sandwiches and breakfast items. Any chance of helping out on this?

I think you can find all the nutrition information on Braums.com

[Larry OKC]

It looks like the Miami burger was "created" due to the shortage of tomatoes this year.

The Braums I frequent have never had a tomato availability problem, never have to ask for them (to make sure you get it) and they put multiple slices on. Same with Wendy's and El Chico, if it normally came with tomatoes, there were plenty of them. Also, miffed when places wouldn't put tomatoes on it, citing the extra cost and they wouldn't take anything off the items cost when you didn't get it (charging you for something you aren't getting).

[Larry OKC]

^^^
A quick look of their site didn't make it easy to find (if it is there at all)....

[rcjunkie]

Personally I like Braums and have never had any of the problems mentioned here.
With that said, several have posted "EVERYTIME" I go the place is dirty, the burgers or fries are cold, the produce is out dated, if that's the case, why do you keep going back.

[Joe Kimball]

Coming back to this thread and reading the replies, I'd be lying to myself if it didn't sound superficially whiny in here---and I say superficially because I don't truly see it as "whining" but merely a pile-on of legitimate criticisms. I'm amused in an ironic way about how every time "braums manager" shows up with a promotion, the critique comes out from the proverbial woodwork.

They've set some lofty expectations for themselves, though, based on past performance and their advertising, which at one time was pretty fashionable and relevant. I'm sorry to hear of the alleged conditions for employees, which does not help.

I see "every time" as hyperbole, and certainly there are those who have sworn off the chain. And they're probably doing a browse-around while getting milk, anyway, which IS quality.

[tburn]

I hope I get to try BOTH of the new burgers while they are on the menu!

My "complaint" was really a knee jerk reaction to seeing the braums manager post, and I had been thinking about my recent trip to Braum's and was still miffed!

[bandnerd]

Had a chocolate-waffle-cone mix today, made with frozen yogurt, and it was delish. The frozen yogurt doesn't upset my stomach like ice cream can, so I am totally happy with them using it in that instance. All four of us were happy with our desserts.

[Questor]

If you go to Braum's website, then Products, when you click on one of their pre-packaged items a note saying to refer to the nutritional information on the packaging appears. If you click on their grill items such as their burgers, a note saying that ingredient information is not available appears. There is no information on their website.

I know that this sort of thing costs money. For whatever reason Oklahoma businesses don't find listing this sort of thing as a priority where it is more common-place in other states. Perhaps it is just that the small number of people here don't support it math-wise. As a result I don't generally eat local fast food. I know of others in the same boat. Maybe at some point the cost of providing that information will be outweighed by the cost of losing so many customers.

Common sense and allergen information do not always go hand in hand. If you're curious read up on wheat/gluten allergies sometime, or soy allergies for that matter. It might surprise you to learn that even meat products in some of our area fast food companies contain both. Would you have guessed that? Most people would not. But most "meat" at fast food companies are chock full of "filler," which is just a code-word meaning that it's been fluffed up with flour and soybeans to make a very small piece of meat look much larger. You'd be really surprised at the prevalence of both of those allergens in our food supply. I know it is one reason I am counting down the days to the opening of Whole Foods in OKC.

[Questor]

Just thought I would mention that the new health care law requires chains to have and post nutrion information. the exact date that will be required on hasn't been set yet but is expected to be announced this year. Everyone will have to comply in the near future.

[jdcf]

We are very pleased with the Braum's on NW 23rd, just east of Meridian. Much less so at some of the other stores.

It is inexcusable that nutritional information is not available on the grill and fountain products.

[TheTravellers]

We are very pleased with the Braum's on NW 23rd, just east of Meridian. Much less so at some of the other stores.

It is inexcusable that nutritional information is not available on the grill and fountain products.

At the risk of being flamed mightily, I'll say that I've found time and time again that a lot of OK and OKC companies seem to try to get by with the least amount of anything at all - be it nutritional info, a website (there's lots of places that I'd expect to have websites that just don't), service, decent-tasting food, road repair, etc. etc. Said it before, will say it again - OK seems to have a large amount of half-a**ed companies (both private and public) and the citizens apparently don't demand anything more from them, so they just keep going the way they are with no incentive to improve. So, unless forced to by law, most companies will just keep ambling down their path of mediocrity, sadly. Don't mean to hijack the thread, but just positing a reason why Braum's doesn't have nutritional info on their site long past the time when they should've...

[PennyQuilts]

At the risk of being flamed mightily, I'll say that I've found time and time again that a lot of OK and OKC companies seem to try to get by with the least amount of anything at all - be it nutritional info, a website (there's lots of places that I'd expect to have websites that just don't), service, decent-tasting food, road repair, etc. etc. Said it before, will say it again - OK seems to have a large amount of half-a**ed companies (both private and public) and the citizens apparently don't demand anything more from them, so they just keep going the way they are with no incentive to improve. So, unless forced to by law, most companies will just keep ambling down their path of mediocrity, sadly. Don't mean to hijack the thread, but just positing a reason why Braum's doesn't have nutritional info on their site long past the time when they should've...

This isn't flaming but my own experience doesn't support that they are any different than anywhere else. Why in the world do you think Oklahoma is somehow backwards as compared to other places in this regard? What is your evidence supporting that?