
Originally Posted by
bandnerd
See, I say no problem all the time. I'm not implying that there ever was a problem, either.
I like this from The Boston Globe....sums it up for how I feel, after all...did I say there was a problem?!?!
There’s a certain kind of person - you may even be this kind of person - whose good will after receiving a favor and replying with “thank you” is completely wiped out when the response is not the traditional “you’re welcome,” but instead the breezier “no problem.”
As “no problem” has caught on and spread, replacing “you’re welcome” in situations ranging from casual personal encounters to business deals, the number, vigor, and shrillness of the complaints in etiquette columns and Internet forums has spread along with it.
The reasons given - or unstated - are varied. Many especially dislike hearing “no problem” in commercial transactions and from folks in customer service jobs, since, as the customer is always right, nothing a customer could ask for could ever be “a problem.” “I assume my business is not a problem,” huffed one complainer on the message boards at the Visual Thesaurus. Others on the Internet have taken the same tack: “Why would it be a problem? It’s her job, isn’t it?” and “It better damn well NOT be a problem, because I just gave you my money.” Some dwell on the counterfactual: “I always wonder if the person would have helped me if they had known it would be a problem.” And from Twitter: “I know it’s no problem. You rang up my orange juice. How could that be a...problem?”
Others think the problem of “no problem” is one of self-centeredness. In a comment on the blog for the public radio station WAMC in Albany, N.Y., one person with a no-problem problem wrote: “When you say [no problem], you are describing or assessing how you feel about the favor or task that you are being thanked for instead of acknowledging the social nicety of a ‘thank you’ with a statement that in turn acknowledges what was just said to you in a relational context.” (Whew!) In other, fewer words: If you say “no problem,” you’re talking about yourself. If you say “you’re welcome,” the focus is still on the favoree, where it evidently belongs.
Others just think “no problem” is unnecessarily negative, dwelling as it does on the problem, and not the just-proffered solution. “You’re welcome,” has two generally positive words, compared with the doubly negative “no problem.
Perhaps the “no problem” of service workers is a way to reclaim some measure of power - “no problem,” after all, does remind the customer that her request is technically within the power of the employee to grant or refuse. It’s subtle reminder of the control workers often do have over a customer’s experience - especially in the face of the customer who is always, or perhaps simply needs to be, right.
This short .pdf poster for customer service use is also good:
http://www.customercarecoach.com/pub...lemarticle.pdf
Like....uh...you know....sorry for talking about...uh..."no problem" in a...you know...thread about "like" and...like..."you know."
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