something like that...LOL
As suggested definitely follow up on it...your post where they said "Seems the Supt. passed this issue on to the Executive Director of Operations; he passed it on to the Director of Buildings and Grounds; he passed it on to the Lead Grounds Manager..." could definitely end up being a passing the buck and in the end no one ends up doing any thing...but hopefully, they were just correctly following the chain of command (and it was passed to the appropriate person and it gets resolved).
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