Seems like you and frank leave the Prohibition Room and go straight to okctalk and make one post about the restaurant and never to be heard from again. If I am wrong I do sincerely apologize.
Give me some feedback here. If you go to Best Buy and purchase something and it turns out bad, do you let somebody know or just take it home and write on forums about it?
I do not write this reply to be hateful. I have had bad service in restaurants before. I have also brought the matter to the attention of a manager on duty and the problems are usually fixed right there and then. Feedback on my establishment can only help to make the experience better in the long run.
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