They have completed their move to the building on Main. I went there on Saturday evening. So here's a review for their still "new" time at this location. There are a lot of "moving" pains on this one, but i'm not saying this to say it's all bad. This is just where they are right now after the move....
Location - So WHERE it is, is good. But the building itself is stupid. I can see why nothing is successful here. The building looks to be good sized on the outside, but on the inside it's not any bigger than their old location. I can see why Del Rancho moved, even if the new Del Rancho building is complete crap. You've got the extra "bar" seating compared to their old location, but that's it. I'm not sure who designed the building itself, but they aren't doing anyone any favors. They really need twice the dining space. I walked in and was just shocked that they chose this building. It's going to be working against them the entire time they are here. It really is awful. I'm honestly not sure where all the space goes. You can see the kitchen from the dining room and it's not that big. What is taking up all the space on the lot????
The wait - because of the lack of table space, they are EXTREMELY slow. We ended up being able to sit our family of 5 at the bar because there were no tables available. It took 10 minute for someone to get drink orders (we just ordered at the same time) and 40 minutes to get our food. Mind you this is pre-cooked BBQ (see my next point). All they have to do is plate it. Doordash and pickup orders were also taking 40-50 minutes. No one really make a big stink about it, but the customers were all frustrated (and under their breathe grumbly). Some table customers just had theirs changed to to-go to make room. People don't have anywhere to stand in this micro dining room, so they just crowd around everyone at their tables too. It's super awkward.
Nothing onsite - The owners mentioned that they don't have a smoker on site yet so they aren't actually cooking the meats there. So it's like Billy Simms where they cook it elsewhere and just heat it up at the location. Well, they haven't figured that process out yet either for my next point.
Temperature - My family had a mix of cold and warm, nothing hot. We were told things were sitting in warmers, but maybe they aren't working properly?
Flavors - As before, it's delicious. They have a great amount of sides to pick from. The meats are all delicious. They have a range of sides you don't always find at BBQ places too, and I appreciate that even if they aren't ones that i would get, like greens. We all enjoyed the flavors of our food and the sauce was good too. It really was very tasty.
Staff - The staff were working their butts off and doing the best they could all around. They were courteous and helpful (when you caught them). They had to clean up customers dropping sauce and hot sauce jars just while we were there and they had it all taken care of quickly. There were 3 people working the "front of the house" and I think 3 or 4 working the kitchen. Feels like one more in each area during these busy days would have made it a little less chaotic for everyone. Because they were so busy, we weren't able to get drink refills or anyone really check on us during the stay. I was personally fine, but my wife did need more water and never got it. You get up to go pay, and that also caused a line at the bar with pickup and paying folks standing around eating customers.
So my overall on this...i'm not going to go back for a while to give them time to figure the new location out. At the old location, a Saturday night was pretty dead. You also ordered at a counter (Fuzzy's style) compared to a waiter here. So it did feel like it was more efficient in the old location. But they would have really had to have ripped out the whole place here and spent a lot more money to do things that way. If they can't figure this out, they aren't going to last though. People aren't going to tolerate that amount of wait when they have other options. To me, the other options in Moore do not taste as good (i dislike Van's, for example). But they are going to have to do better. If they can't, then i think they're going to have to find a different location in order to survive. The rush on the "newness" of the new location isn't going to last. So maybe they will figure out things better as they go. I really hope they do because I want them to be successful.
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