Just heard from a friend of mine that works at the First National they have some management or ownership changes coming up. They were not entirely sure on the details. Any ideas what was going right, wrong or why this is happening? The property seems to be a hit with only some minor slips and slides that come along the way when you open up a new location.
The food and beverage operations are transitioning on Aug 1 from Apicii to Coury Hospitality, who already manages the hotel. Charitably, Apicii never fully got their arms around the space in the Great Hall, around hiring from the existing OKC employment base, or around the regional palate. The only unqualified hit is Stock and Bond. Big miss for an otherwise very impressive group.
Having separate groups running the building/leasing, the hotel/valet/parking, AND F&B has also been very challenging for all parties. Coury should do a fine job, and the change is probably for the best.
The valet operation is horrible and has been every single time I’ve visited, but I’ve had no real complaints about anything else.
But Stock and Bond is far from an unqualified hit in my experiences.
I think if you limit your definition of “a hit” to how it has been embraced by the dining public (which was how I intended it) Stock and Bond has inarguably been incredibly successful from the jump. Absolutely packed seven nights a week.
Far different from Tellers or Library of Distilled Spirits, which often have terrible lulls during business hours that SHOULD have far more draw. And in the case of Tellers/Great Hall, they have often left significant presented revenue on the table because of service issues. ESPECIALLY Great Hall, where sometimes it remains a terrible challenge simply to get the attention of an (often-curt) bartender, and always has been.
I was in no way making the case that S&B hasn’t had service challenges (it has) or that it’s the best prime steakhouse in OKC, though I will say that it is generally quite good.
If you’re defining it strictly by initial and continued demand, there’s no way it can be said that it’s not been a hit. Far different than “a hit for folks who want to take pictures at Christmas” or “bar is packed on the weekends.”
Something that I think has flown under the radar here is that Stock and Bond’s startup GM (who I believe came on as an executive partner) is a guy named Rich Furino, who was longtime regional and then east coast manager for Del Frisco. He’s a career prime steakhouse guy. Fortunately he is staying on with the new arrangement, although I believe he will likely now be more involved with all of the F&B while a new manager will take over day-to-day inside S&B.
Yeah tellers and the library of distilled spirits have been pretty disappointing for what they should be. Those restaurants occupy two of the coolest spaces in the state and they need to provide an experience that lives up to that. Tellers in particular has been disappointing.
^^^^^^^^^^
Coury runs a pretty cool speakeasy-styled basement bar in the Wichita Ambassador, and it seemed very well run and locally-patronized on my visits, although to be fair those were all a few years ago at this point. Hopefully they can make better sense of that cool vault space.
I've really enjoyed Tellers the couple of times I've been. But if this makes it even better that's great.
Tellers has been terrible the last few times I visited, so I stopped going completely. I would love to go back because it’s such a great location and has tons of potential. The Library of Distilled Spirits seems like just another bar, which is the opposite of what it should seem like given the location. Hopefully Coury can transform it to its full potential.
It's been a while since I've been to Tellers or the Library. For those that have said they've been disappointing, what are the issues that are making it that way?
We went once to Tellers, and the service was slow and a bit below average, and the food was just not that good (but that should come as no surprise to anybody that knows our high standards for restaurants ). As has been said, service and food do not live up to the incredible space they're in.
I went to LDS last week on a Tuesday night and it was just fine service-wise. It looked like upstairs at Tellers was super busy and maybe people just didn't know about the vault bar in the basement, because there was probably less than 15 patrons.
That's my feeling. They also don't ever seem to use the room with the bad ass lit up vault door so you basically have a dark bar with a somewhat low ceiling and a cool entrance that doesn't look much like a converted vault after you walk in the door. It's kinda like Packard ignoring their rooftop patio at times...maybe don't forget about the coolest parts of your space when entertaining customers. I know some of those things are way easier said than done with staffing issues but I think operators just really start to overlook little vibe things that do actually matter at times.
Library of Distilled Spirits.
Library of Distilled Spirits. Sorry, I am acronym happy sometimes with long-winded names to type out. I figured since the thread topic at the time was speaking about it, it would be more obvious.
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