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Originally Posted by
Urbanized
Yeah, Kroger is pretty fantastic in my experience. And I've mentioned this here before, the groceries aren't even warehoused in Oklahoma, nor are the individual orders assembled here. The actual warehouse is in north Texas. The orders are received there and picked/assembled there. Each customer's order is placed in standard plastic grocery bags, which are then put into individual crates (3 or 4 bags per); with crate being dedicated to the same customer's order. The bags are hung in the crates by their handles, so bruised or broken items are very, VERY rare.
Assembled crates are then transported to OKC, where they are then transferred to the refrigerated delivery vans that you see driving around town. So basically the OKC distribution center acts as a depot rather than as a warehouse. Perishable items are refrigerated end-to-end, until they leave the van in your driveway. Which means they are even more fresh when they get to your door than they would be if you'd bought them yourself in a store and transported them in your trunk or back seat.
It's the scale of the operation that allows it to remain the same (or even cheaper) than you'd find them in a local store. Sure, I've had the occasional missed item, but surprisingly few considering I've been using them weekly for nearly two years. And they ALWAYS make it right. It's just tough to make a case against Kroger, in my experience. Plus, if you're dead set on selecting your own produce, for instance, you can still run to the store for that and just that and save yourself a ton of time.
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