So far, they seem really committed to good service after the install. I recently (last week) had an issue where the grid in my area was going down and my battery couldn't handle both A/C units cycling on, so the power would fail for everything, come right back on, but as soon as the thermostats booted up and told the A/C to turn on, everything would fail again. At their expense, they're going to be installing a device which can automatically limit certain high-power consuming breakers from activating in the even the grid goes down.
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