Originally Posted by
TheTravellers
Thanks for the replies.
I try to do things by myself when I can, I also have a home warranty for everything inside the house that breaks, so I have to use whoever they choose to come out. But if it's not actually broken and just needs work, I have to find someone - water heater wasn't broken, but was so gunked up and old I didn't want to wait until it broke because with the home warranty, I'd report it, they'd assign it to someone, they'd get back to me a day later, then schedule something for who knows how far in the future (usually a few days), then it'd take them 2 days to fix it (one to come out and "diagnose", then they'd come back later to do the work), and we'd be without hot water all that time, so I just bit the bullet and got a new one with my bonus this year. I can't do a water heater by myself, so I need a plumber. I don't have the knowledge to "fix" my yard, so once I get that knowledge, I can do the work myself, but first I have to find someone with the knowledge.
So for those that use companies with employees, how do you know that they're that kind of company? I went to Fox Brick's site and it looks like a place that isn't a one-man shop, but apparently it is (or pretty close). And why can't these people just say "can't do it right now, sorry"? I don't take on projects at my workplace if I don't have time to do them, why do they appear to be taking new customers if they aren't? It just engenders pissed-off-ness and no return calls and bad reviews.
And if anybody asks me for a recommendation for a tradesman and I know one, I give it to them, it's on the tradesman to decline/accept new customers, IMO. I just don't understand this way of thinking, but then again, I'm an IT guy, not a tradesman, so maybe this is just the way they work.
So off to Angie's List I go to find a chimney repair place...
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