Is it really necessary to post the correspondence between the two of you? I think you need to figure this out in private instead of trying to drag inferno's name through the mud, metro.
So you had a bad experience, we've all had them. Rarely do we get the chance to even speak with the person who is in charge, and it seems you're really taking advantage of this chance.
Perhaps without the anonymity of the internet you wouldn't be so bold.
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