I gave you a great example of Local Corporations in the same industry, serving the same customer base. But yet, 2 completely different results. Loves ( unclean / cheap / low customer service ) vs. QT ( clean / invested in their people & their futures / high customer service )... hands down, QT is a gem of a business model.
Braum's suffers from the same "excuses" that Loves uses... low skilled workforce. That is an excuse, QT uses the same (human resources) and achieves their goals.... clean / professional / high customer service ratings , etc. Happy Customers , happy employees., = healthy business model.
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