Quote Originally Posted by jn1780 View Post
Sorry, you lost me at QT vs Loves. Their not even in the same sector of the industry. Loves does have a few car stops, but this is a very small segment of their target market. They do have better stores compared to Pilot who is thier main competitor.

How many stores does QT have out in the middle of nowhere where their is less employees to choose from?
I gave you a great example of Local Corporations in the same industry, serving the same customer base. But yet, 2 completely different results. Loves ( unclean / cheap / low customer service ) vs. QT ( clean / invested in their people & their futures / high customer service )... hands down, QT is a gem of a business model.

Braum's suffers from the same "excuses" that Loves uses... low skilled workforce. That is an excuse, QT uses the same (human resources) and achieves their goals.... clean / professional / high customer service ratings , etc. Happy Customers , happy employees., = healthy business model.