Quote Originally Posted by MsDarkstar View Post
I have mixed feelings about Braum's and have for a long time. I really like their breakfast, it's like going to Grandma's for a big Sunday brunch. I prefer their ice cream over any of the other places around because I don't care for soft serve that much & you just can't beat their rocky road or mint chocolate chip (although I would take Marble Slab/Coldstone over Braum's if they were as convenient to me as Braum's is). Having said that, I still don't go to Braum's very often and it's been at least a year since I last had a burger from there. I think their burgers would be pretty good if it weren't for stale buns but what gets me most is the consistently rude employees and the filthy appearance of so many of them. It just turns my stomach when the person hands me my change & their hands are filthy, or when the person that hands me the food has such dirty hands they leave fingerprints on the cups. Ick. Soooooooo yeah. I'll go there for breakfast or ice cream, the staff is rude & dirty and I'll get grossed out, won't go there for ages then I'll think eh, I'll give them another shot - and so it goes, all over again.
Bingo. You described most everyone's experience so very well. We try to be good / loyal customers, but they remind us why we don't want to come back.

I want them to succeed. This just needs to be the Wake UP Call They Need!!!!!! If they don't get it in order, then Hello Steak & Shake!