Wondering if anyone here has ever had to do this and could help me with the requirements.

The group I volunteer with that helps young women in OKC get out of prostitution and sex-trafficking has a 19 year old they are helping right now. She is in dire need of her birth certificate and a state ID (not a driver's license).

She was born in Oklahoma. She has never had a driver's license but claims to have had a state ID years ago. I was on hold with the Division of Vital Records for 42 minutes and had to hang up.

Seems she needs a birth certificate to get and ID and an ID to get her birth certificate. How does she go about doing this if she has neither and has no legal job with which to provide a pay stub or other identifying documents?

I've been looking online but have not found the answer. I know this has to come up all the time, but I'm bot finding my answer.