Today I was watching for a part that was sent UPS. UPS sent an email at 3:38 that the delivery had been attempted but the business was closed. Nope, lots of pretty still at work. Some would be there until almost midnight. So I called UPS and was told the business was closed. I explained that no we weren't so the delivery must have gone to the wrong place. BTW, we have regular couple times a day deliveries and pick-ups so the route drivers know us and vice-versa. I took the customer service rep all of this and asked them to make sure it's sent to the right place tomorrow. I was told they can't do anything about the problem as long as the delivery address they have is correct and it was. There's really very little real customer SERVICE anymore.