OG&E Power Surges and Outages

[JayhawkTransplant]

Hi guys,

My neighborhood has been experiencing upwards of 5 power outages per day for the past few weeks. Dozens of us have reported this to OG&E, and when one neighbor actually talked to a human there earlier in the week, they said they would send someone out to assess the problem.

This morning, the electricity has been going out more than once a minute. My brand new air handler, less than 2 months old, started making loud noises that made me think that the power surges had fried it, so I completely turned off power to everything in my house.

So, I have a few questions:

1) Is this happening to those of you who live outside of the 23rd and May area?
2) If these power surges did indeed fry my compressor, do I have any recourse with OG&E? I have personally reported power surges to them for the last 4 days.

[kevinpate]

Not to the same level of severity, but OG&E sometimes stands for Oh Gee Power is out again; wonder when it will [wait for it ... dang, call it in, again] in Norman as well. It's usually not spread across the day here. There might be one, or two, sometimes 3+ but it tends to fall within a few hours time span when it happens.

Most common live answer when we have asked ... wind messing with lines. Not that the lines are down, just wind being disruptive. It would probably make more sense to me if I really thought it through, but all I ever get is the mental image of a transmission lines going Yikes! Wind Gust!!?! .. Whoa, scared the juice right outta me. You ok over there Bob? Yeah, scared me too though.

Never had it fry anything, knock on wood.

[bandnerd]

Power goes out occasionally here, too. I'm not normally home when it happens, but when I turn on the TV or look at the oven clock, it tells me there was a power outage. A few weeks ago, around lunchtime, it went out in the neighborhood for about 45 minutes. It was about 80, sunny, with a light comfortable breeze. There was absolutely no reason for it.

Back home, my house was on the local REA. We didn't lose power as often as the OG&E people. There was, however, one evening when the power went out, and browned-out, repeatedly. We were trying to watch a movie and finally gave up. The next day, word spread around town about what had happened: a snake had gotten into something and was touching things it shouldn't have been touching.

I've also known squirrels to fry out the power by touching the wrong thing. Flaming squirrel, no power.

I am sorry if you have any losses, though, because of the surges. I don't know if you have any kind of case with them, though. That's a question for an attorney.

[WilliamTell]

Our power went out, we are in NW once north of Hefner

[stick47]

We have power blinks during the day sometimes here. A friend and neighbor warned me to expect it before we moved in. Most of the events are of such short duration that they'd be easy to miss.

[bluedogok]

I had power issues when I lived on Independence just south of NW 50th, the issue was the service line that came up the back fence on our little strip (50th-48th, west side of Independence, east side of Woodward). Our power would be out but everyone else around us had power. Never really had a problem with OG&E anywhere else in town, we had many more power issues in Austin.

[BBatesokc]

We suffered very brief (1-2 seconds max) power outages on a fairly regular basis at our old house - SE 44 Sooner.

It was just enough to reset the DVR and shut my computers down.

We ended up buying some of those battery backup units you can get at Sam's. We then plugged the TV/DVR, computers, etc. into those so they never go off unless the power remains off for about 40+ minutes (which never happened). Plus, it is a power surge blocker so my electronics don't get fried.

Has already come in handy at the new house as the high winds tend to make the power also go off for a second or two on occasion.

[bombermwc]

OG&E won't pay for issues that come from surges/outages. And if you put WattsDog on your house...it's sort of a waste because they still say they don't cover. They even tell you it's not a whole-home surge protector but isn't that the whole point of the stupid thing? Ugh.

Surge protectors (not just power strips and yes there is a difference) are definitely your friend. But I'll caution you a bit too. Companies like APC (for battery backups) do not cover "acts of god" in their warranty. So you have to be careful in how you discuss the issue that cause the damage. Storms don't count for them.

In the storms last week, we had a flickering outage that finally took everything out. It was rather creepy to see the whole house out, but the TV still trucking away on the battery backup for 40 minutes. At first my wife didn't realize the power was out because it was during smart hours and we had the lights off anyway...lol.

[ctchandler]

Bombermwc,
I have to question you on this one, the APC warranty does cover your equipment if damaged through their surge protector for all types of power problems, even "acts of god". I am a big user and have used their warranty, and I just got off the phone with them to make sure all of their surge protectors covered equipment damage the same way and they verified that they do. If I misunderstood your point, I apologize.
C. T.

Companies like APC (for battery backups) do not cover "acts of god" in their warranty. So you have to be careful in how you discuss the issue that cause the damage. Storms don't count for them.

[old okie]

We live in the SW part, south of 104th; power "glitches" here all the time; usually just for less than a second or two, but enough to "blow" some of the clocks, etc. It happens so often in our neighborhood that our HOA sent out a message to be certain to call OG&E EVERY time it happens, as that's what the customer service rep told the HOA folks to tell us to do.

BTW, you can reach a real person by dialing the 272-9595 number and waiting through the computer options to #5, which has always allowed us to reach a customer service rep.

[SoonerDave]

Bombermwc,
I have to question you on this one, the APC warranty does cover your equipment if damaged through their surge protector for all types of power problems, even "acts of god". I am a big user and have used their warranty, and I just got off the phone with them to make sure all of their surge protectors covered equipment damage the same way and they verified that they do. If I misunderstood your point, I apologize.
C. T.

I think you'll find the APC warranty is against "transients" or "spikes" in the normal course of operation. If you're talking about a direct lightning strike that infiltrates your home wiring (rather than going to ground), there's not a $150 "surge protector" made that will do any good. That's when you get into proper whole-house grounding, which is a subject unto itself that is barely touched around here as far as I can tell.

EDIT: Sure enough, found a PDF copy of their basic warranty and they explicitly exclude "Acts of God." Pretty typical exclusion. Have to suspect similar language is in any of their extended power warranties.

Link: http://www.apcmedia.com/salestools/C...VJLF_R0_EN.pdf

[ctchandler]

SoonerDave,
The way I read it, it has to do with their SmartUps products, not their surge protectors. I have the SmartUps and it has several plugins for the uninterruptible power supply and several that are surge protection only. Regardless, I am going to call them again and verify that. I have already been reimbursed for an "act of god", so it's obvious that there is something strange about this.
C. T.

I think you'll find the APC warranty is against "transients" or "spikes" in the normal course of operation. If you're talking about a direct lightning strike that infiltrates your home wiring (rather than going to ground), there's not a $150 "surge protector" made that will do any good. That's when you get into proper whole-house grounding, which is a subject unto itself that is barely touched around here as far as I can tell.

EDIT: Sure enough, found a PDF copy of their basic warranty and they explicitly exclude "Acts of God." Pretty typical exclusion. Have to suspect similar language is in any of their extended power warranties.

Link: http://www.apcmedia.com/salestools/C...VJLF_R0_EN.pdf

[Jim Kyle]

Here's another clip from the APC web site at http://www.apcmedia.com/salestools/K...ZRQH_R0_EN.pdf (emphasis added):

If your electronic equipment is damaged by power line transients on an AC power line (120 volt) while directly and properly connected to a standard APC 120 volt product covered by the Equipment Protection Policy ("connected equipment"), and if all of the remaining conditions specified below are met, APC will, at APC’s sole option, during the period specified below, replace the APC product and either (a) pay for the repair of the equipment or (b) reimburse you for the fair market value, as determined by the then current price list of the Orion Blue Book (or equivalent), of the connected equipment, in an amount not to exceed the dollar limits stated below, if APC determines that the damage was caused by the failure of the APC product to protect against power line transients, (telephone line, network, or CATV transients, if applicable).

Power line transients that APC products have been designed to protect against, as recognized by industry standards, include spikes and surges on AC power lines (not designed as protection against swells as defined by IEEE 1100-1992).

There's quite a bit more than I've quoted, but no more exclusions, just details about phone lines, CATV lines, network cables, and so on. The limited warranty on the surge suppressor described at the site to which I link above is also "lifetime" rather than the times shown on the UPS warranty page.

[bombermwc]

Bombermwc,
I have to question you on this one, the APC warranty does cover your equipment if damaged through their surge protector for all types of power problems, even "acts of god". I am a big user and have used their warranty, and I just got off the phone with them to make sure all of their surge protectors covered equipment damage the same way and they verified that they do. If I misunderstood your point, I apologize.
C. T.

I say this from experience in calling in for warranty service on them over 10 years of use with APC small battery backups at my office....hundreds of them. Fortunate for me, wheni was first told about the "acts of god" thing, i hadn't yet given the serial number of the device so i just hung up, and called back with an altered story. I had originally called because after a storm, one device had failed and went Red with a beep = bad battery. It was only a month old, so the storm definitely killed it. When i called back in, i just said, "it's not working right. red light and beeping"...just failed to mention the storm.

Personally, i feel like they should have been responsible for it. Especially given how many we own....come on. On the same hand, i can count on 1 hand, the number of times i've needed to use their warranty support. And the things last for YEARS. I've replaced the battery in my 3 at home (2 on computer equipment and 1 on the TV) over the years. They just keep trucking along. Good hardware...something that's sometimes hard to fine here these days.

[SoonerDave]

I say this from experience in calling in for warranty service on them over 10 years of use with APC small battery backups at my office....hundreds of them. Fortunate for me, wheni was first told about the "acts of god" thing, i hadn't yet given the serial number of the device so i just hung up, and called back with an altered story. I had originally called because after a storm, one device had failed and went Red with a beep = bad battery. It was only a month old, so the storm definitely killed it. When i called back in, i just said, "it's not working right. red light and beeping"...just failed to mention the storm.

Personally, i feel like they should have been responsible for it. Especially given how many we own....come on. On the same hand, i can count on 1 hand, the number of times i've needed to use their warranty support. And the things last for YEARS. I've replaced the battery in my 3 at home (2 on computer equipment and 1 on the TV) over the years. They just keep trucking along. Good hardware...something that's sometimes hard to fine here these days.

Bomber,

Keep in mind we're talking about a couple of different things - the warranty on the UPS device itself, and then the warranty or "insurance" offered on the connected equipment. APC (and other manufacturers) offer extended coverage against transients on the power network, and the discussion here has been at what point they decline to pay for damage related to surges arising from things like lightning strikes, which very typically fall under "force majeure" (Acts of God) exclusion clauses.

I suspect that if someone has been paid arising from a storm-related hit, that such a payment was a goodwill payment rather than an explicit warranty coverage issue. A deviation due to a transient is a far different thing from a voltage spike arising from a lightning strike.

[Jim Kyle]

Bomber,

Keep in mind we're talking about a couple of different things - the warranty on the UPS device itself, and then the warranty or "insurance" offered on the connected equipment. APC (and other manufacturers) offer extended coverage against transients on the power network, and the discussion here has been at what point they decline to pay for damage related to surges arising from things like lightning strikes, which very typically fall under "force majeure" (Acts of God) exclusion clauses.

I suspect that if someone has been paid arising from a storm-related hit, that such a payment was a goodwill payment rather than an explicit warranty coverage issue. A deviation due to a transient is a far different thing from a voltage spike arising from a lightning strike.

Note, also, that their coverage for surge suppressors is very different from that offered for their UPSes. Bomber's experience was with UPSes (and I agree with his endorsment of these products; I'm running three of them here right now) and I suspect that C.T. was referring to their surge suppressors. The clip I quoted above was for surge suppressors; the one cited by Bomber was for a UPS.

However, I suspect that the surge suppressors are used by many more folk than are the UPS lines. Most people are concerned about the possibility of lightning strikes and aren't even aware of the usefulness of battery backup systems in preventing power-glitch problems. And most, unless they've experienced it personally, are blissfully unaware of the huge amounts of power in even the tiniest lightning bolt!

[bluedogok]

I have battery backups on most of my electronics, most of those are APC and haven't had an issue with them. Some UPS systems work better than others, some have the devices isolated from the plug, always running off battery and the plug charges the batteries, those are the type to buy because of the isolation. I still haven't had an issue with the cheaper APC units and Austin Energy wasn't exactly reliable in our neighborhood.

[Prunepicker]

Okay, I'm ignorant on this thread. What is APC?

[ljbab728]

Okay, I'm ignorant on this thread. What is APC?

Hand over mouth, LOL.

[SoonerDave]

Okay, I'm ignorant on this thread. What is APC?

They were originally created/founded under the name of American Power Conversion corporation, and I think under their current ownership they've just become known as "APC." They are a very present manufacturer of all manner of battery back-up and surge protection equipment for electronics.

[bombermwc]

And that's why i always tell people, unless you're willing to toss it in the trash after a surge, then you need to use a surge protector. Am i going to plug my coffee pot into one? Nah. But probably anything that's more than $50-60 or so because that $13 investment in the surge protector can make a big difference.

Unfortunately, our company has a few homebase people that were bit by the bug. The company owned equipment used our surgr protection gear and was saved. Everything else in their house....fried. One lady even had it happen twice. You'd think she would have learned after the first time. Very sweet lady, but apparently not the sharpest knife in the drawer.

[ctchandler]

Bombermwc,
I have my coffee pot plugged into an APC. Of course it's not a cheap unit. I have at least one surge protector in each room and more than one in my family room along with my uninterruptible power supply units. By the way, my APC units were quite a bit more than $13. I think I have paid about $40 each. I don't know why the difference, but I am loyal to the brand I use, so I'm not sure it's any better than a cheaper one.
C. T.

Am i going to plug my coffee pot into one? Nah. But probably anything that's more than $50-60 or so because that $13 investment in the surge protector can make a big difference.

[SoonerDave]

Bombermwc,
I have my coffee pot plugged into an APC. Of course it's not a cheap unit. I have at least one surge protector in each room and more than one in my family room along with my uninterruptible power supply units. By the way, my APC units were quite a bit more than $13. I think I have paid about $40 each. I don't know why the difference, but I am loyal to the brand I use, so I'm not sure it's any better than a cheaper one.
C. T.

I don't have a link handy, but I did see a video once that illustrated the fact that there is a distinct difference in the $10-range surge suppressors versus the $40 ones. As I recall, the cheaper ones are made in such a way that the disconnect across the switch can, itself, fuse, if a transient comes through, and can (in extreme cases) actually cause the suppresor to heat rapidly or even ignite. The better ones are constructed differently with better quality switch, but the components and construction are correspondingly more expensive.

If I can find that or a comparable link, I"ll post it, as I don't remember the details. Just know that the extreme end of the spectrum of cheap surge suppressors can almost be dangerous to use.

[JayhawkTransplant]

This is great info, guys. So far, I have lost my modem, router, and microwave from the surges, so I will definitely be buying more surge protectors soon.

[BBatesokc]

Sam's (at least the one in MWC) has an APC surge protector with battery backup (smaller unit) marked down to around $50 from $60 something.

I use their larger $150 dollar unit on my computers and office equipment and those smaller ones on my TV's, etc.