Kroger has yet to expand delivery to a full 90-mile radius (which would stretch all the way to Lawton, Clinton, Ponca City, Henryetta, Ada and Davis) but they are now taking orders as far away as Guthrie, Purcell, El Reno, Shawnee and Perry.

What a huge boon to those communities and tons of other rural areas.

I wonder how much teh delivery fee for some of the outlaying areas will be. Still with gas prices, it might be a good deal for some folks. They could do a group order with say friends or neighbors once a month.

Kroger has yet to expand delivery to a full 90-mile radius (which would stretch all the way to Lawton, Clinton, Ponca City, Henryetta, Ada and Davis) but they are now taking orders as far away as Guthrie, Purcell, El Reno, Shawnee and Perry.

What a huge boon to those communities and tons of other rural areas.

Theyre still not delivering to 73112. I had my wife sign up online and then download the app. Still not delivering to that zip code. Im beginning to wonder if its on the horizon at this point.

Theyre still not delivering to 73112. I had my wife sign up online and then download the app. Still not delivering to that zip code. Im beginning to wonder if its on the horizon at this point.

That's strange. Out of curiosity, I grabbed several random addresses in that zip code from Google Maps and plugged them into Kroger's site to check delivery availability, and it accepted all of the ones I've tried. You might want to contact them directly to ask about your address; contact info here: https://www.kroger.com/hc/help/contact-us

So I put together an order to try out their delivery service, and for the most part I was pretty pleased. I tried to get something from every department, including fresh deli, to get an idea of the full experience. I did have a few issues with my delivery but nothing crazy; a few items (bread and eggs) were handled more roughly than I'd expect and didn't arrive in the best condition, one frozen item (ice cream) was warmer than I would have expected, and the produce selection wasn't exactly what I would have picked - with onions and zucchini, I prefer to select ones than are larger than what they selected for me - though except for the bananas, the quality of what they did select for me was quite good. I've reached out to their customer service team on these issues and will report back on the experience once they reply. But for everything else, I was really pleased with the experience. The digital coupons are really awesome; you can browse all available coupons, and when you clip one it will show you all items that the coupon is valid for and let you add those items directly to your cart from there, and some of them are valid for multiple uses too. The delivery was done by a team of two who were very nice and friendly and made sure I wasn't missing any items. I also really appreciate that they use larger, heavier plastic bags for their deliveries versus other stores - it made getting everything inside much easier, and are perfect for reuse around the house as well.

Having Kroger in town, even though they're delivery-only, is absolutely an asset and I'm really glad they're giving our market a go. I expect their service will only improve as they continue to work out the kinks.

Had a delivery Monday. Pretty decent experience.

Was shorted a loaf of sourdough.

It looks like 73170 in far south OKC is live. I'll give them a try this week.

I'm in that area and received a delivery this morning. It was a little bumpy. Delivery was scheduled between 6 and 7AM. At 7:30, my delivery had not arrived and I had not been contacted by Kroger. Tried calling (automated) not helpful in these circumstances given Sunday hours. Chatted online with three people as I was disconnected twice and then given another # to call. The only explanation I received was issues at the fulfillment center. My order did arrive at 8:30AM. One item was not substituted which was disappointing. The one medium onion I ordered was the weirdly the size of a melon. Everyone I spoke with was pleasant and they did offer a $10 credit for the trouble. Will probably wait a while to re-order and give them a chance to work the kinks out.

I tried ordering at noon and delivery wasn't available until the next day. They must be crazy busy or short staffed. Or both.

^

I believe everything is next day delivery at this point.

I'm sure that will change when they get fully up to speed.

I just ordered the service for the first time and this was my experience:

Prices: vs instacart it's not close. I have a credit card that takes away delivery fees for instacart, but their markup on each product adds up. Kroger's delivery prices are much more in line with real grocery stores. The delivery fee is lower than what I'd tip a normal driver as well.

Availability: only one item I ordered (bok choy) was unavailable, but they let me know at checkout. Everything else, I believe, made it here and in good shape. Compared to instacart where you have to really sit on the phone and babysit the shopper, this was easy

Delivery: I set the delivery window between 9-10. Driver was here right at 9 today. I think they might have even been here earlier but waited until the time window to attempt delivery

The only problem, **which I was very concerned about**, is that I live in a condo in deep deuce and **every** delivery service driver has trouble with my address. Most times they don't even ask questions and eventually drop items off at the deep deuce apartments next door and then I've got to run them down. This driver also had a tough time finding how to get into my building, but a Kroger associate called me up and we were able to get it resolved without my driver walking around the whole neighborhood or just giving up.

As someone who doesn't have a car, imo this is the best grocery service thus far in the city

I just ordered the service for the first time and this was my experience:

Prices: vs instacart it's not close. I have a credit card that takes away delivery fees for instacart, but their markup on each product adds up. Kroger's delivery prices are much more in line with real grocery stores. The delivery fee is lower than what I'd tip a normal driver as well.

Availability: only one item I ordered (bok choy) was unavailable, but they let me know at checkout. Everything else, I believe, made it here and in good shape. Compared to instacart where you have to really sit on the phone and babysit the shopper, this was easy

Delivery: I set the delivery window between 9-10. Driver was here right at 9 today. I think they might have even been here earlier but waited until the time window to attempt delivery

The only problem, **which I was very concerned about**, is that I live in a condo in deep deuce and **every** delivery service driver has trouble with my address. Most times they don't even ask questions and eventually drop items off at the deep deuce apartments next door and then I've got to run them down. This driver also had a tough time finding how to get into my building, but a Kroger associate called me up and we were able to get it resolved without my driver walking around the whole neighborhood or just giving up.

As someone who doesn't have a car, imo this is the best grocery service thus far in the city

thank you for the great review

Pretty sure you can use coupons with Kroger delivery, which is another big price advantage.

Given their investment, track record and commitment to customer service, this is starting to look like a game-changer, especially for those who can't easily get to a grocery store due to location or family/physical issues.

Not to mention it's a great choice when concerned about Covid or other viruses.

Pretty sure you can use coupons with Kroger delivery, which is another big price advantage.

Yes you sure can - Kroger has quite a few digital coupons available on their site that are valid for delivery. On the top menu bar, click Savings, then click Digital Coupons. You can then see the available coupons and clip the ones you want. Each coupon also shows exactly which products the coupons apply to, and you can add those products to your cart directly from that list. Pretty nice system.

I had a pleasant experience with Kroger today. I booked my first order yesterday afternoon for a delivery time between 6-7 this morning. At 6:10, I had my groceries sitting on my porch and dogs barking earlier than usual.

I was told that thus far, Kroger has been doing "much better than expected" in the OKC market. This seems to be a common theme repeated by any chain that opens here.

Interestingly, they don't have any current plan to expand to Tulsa.

I was told that thus far, Kroger has been doing "much better than expected" in the OKC market. This seems to be a common theme repeated by any chain that opens here.

Interestingly, they don't have any current plan to expand to Tulsa.

Always strange how much companies underestimate us. I know we're a small market, but we're still a metro with almost 1.5 million people.

Yes you sure can - Kroger has quite a few digital coupons available on their site that are valid for delivery. On the top menu bar, click Savings, then click Digital Coupons. You can then see the available coupons and clip the ones you want. Each coupon also shows exactly which products the coupons apply to, and you can add those products to your cart directly from that list. Pretty nice system.

With delivery only service I am not sure if they will do this or not but in Denver where I use their King Soopers store, they also send out personalized coupons based on what you buy. Some are very nice like a free carton of eggs or $ off your entire purchase. These save a lot since they are personalized.

With delivery only service I am not sure if they will do this or not but in Denver where I use their King Soopers store, they also send out personalized coupons based on what you buy. Some are very nice like a free carton of eggs or $ off your entire purchase. These save a lot since they are personalized.

Yes, if you register on the Kroger site they will send you personalized emails based on what you add to your on-line cart and what you actually buy.


I know I keep saying this, but I don't think people realize what a game-changer this is for more than half the state. I'm not surprised because I followed what they were doing in Florida -- another market where they lack physical stores -- and they have already become very popular.

It's not for everyone, but there are a hundred ways this improves the grocery situation throughout a big chunk of the state.

I saw excavating on the east sided of I-35 across from the warehouses that are being built on the west side. Just north of the Wilshire exit.

Any idea if Kroger will start doing wine & beer with the delivery service? I have to say, it’s currently a big downfall with the service, especially if it’s your main grocery haul.

Do they just leave groceries at doorstep or wait until they are checked?

Do they just leave groceries at doorstep or wait until they are checked?

Both, whichever the customer prefers.

Did Kroger cut back on delivery? I live in the Village and it says they don't deliver in this area. I then tried entering a rental property of ours in NWOKC, no luck there. I finally tried my office (63rd and Broadway), but to no avail. Anyone else having this issue?

Did Kroger cut back on delivery? I live in the Village and it says they don't deliver in this area. I then tried entering a rental property of ours in NWOKC, no luck there. I finally tried my office (63rd and Broadway), but to no avail. Anyone else having this issue?

Try on their website rather than their app.

Did Kroger cut back on delivery? I live in the Village and it says they don't deliver in this area. I then tried entering a rental property of ours in NWOKC, no luck there. I finally tried my office (63rd and Broadway), but to no avail. Anyone else having this issue?
They wont deliver to my home either. I tried the website and the app. They keep correcting my address from 62nd street to OK 66 which is several miles away. I believe its a storage center on route 66/39th northwest highway. I tried i wont ne using their products

I know they deliver out to the Cashion area....quite a bit. I believe it's a $6.00 delivery charges. What a deal!!!

Looks like there are a couple Shell stations on the west side of the metro where you can use Kroger fuel points. Found them by searching with the fuel locator in the app.

Started utilizing this service last week and got my second delivery yesterday. Have no complaints at all and really helps with not impulse buying.

Any idea if Kroger will start doing wine & beer with the delivery service? I have to say, it’s currently a big downfall with the service, especially if it’s your main grocery haul.

I tried this out and everything went relatively smooth. Only one item was forgotten, but did not realize it until days later and the order was marked complete. Not a big deal.

I am curious about tipping though, the delivery personnel knocked on my door and there were two people. They had already sat the bags down by the door, but were still standing there with a tablet. I asked if I needed to sign or anything and they said no. One of them turned the tablet around and showed the transaction and how much money was saved - clicked a button to mark delivered and they left. It felt awkward and I didn't know if they were waiting around for a cash tip or what? I did not have any cash regardless. It seems strange to show the customer how much they saved when that customer is the one who placed the order the previous day?

^

I don't think they are allowed to take tips.

I have now tried kroger.com three times. One of the times was decent, one time was marginally bad, and the most recent order, which I placed last night, was a total trainwreck.

Unless you are ordering the most basic prepackaged items, this service is subpar. They were out of my items but offered no substitutions, which I know is bunk because when I placed the order there were several options. I called customer service and they said, "We can't help you with your order until it is delivered." So, two-thirds of the main entrees I ordered are out of the order without any attempt to replace them with something else, and no opportunity for me to go in and find a replacement. No human texting you about replacements. And no number to call for help.

I gave it a few months to get going in hopes that it would improve but it has not. I just canceled my entire order. I will go back to ordering from Crest and Homeland through Shipt or Whole Foods through Amazon (which has its own set of issues).

Used it for the first time this past weekend. Received an email about substitutions and an email confirming my delivery at the same time. So they substituted for me, but didn't ask me (which is fine). I didn't really have any issues with the contents of my order. Felt like everything was pretty smooth.

Used it for the first time this past weekend. Received an email about substitutions and an email confirming my delivery at the same time. So they substituted for me, but didn't ask me (which is fine). I didn't really have any issues with the contents of my order. Felt like everything was pretty smooth.

Walmart is pretty solid although they do have their f'ck ups here and there. I always uncheck substitutions because I've had mashed potatoes substituted with sweet mash potatoes etc. And now and again I get my groceries with someone else's groceries which is a freebie for me.

Even when my groceries are delivered to another person or I didn't get them which is very rare the money is returned right away.

I have now tried kroger.com three times. One of the times was decent, one time was marginally bad, and the most recent order, which I placed last night, was a total trainwreck.

Unless you are ordering the most basic prepackaged items, this service is subpar. They were out of my items but offered no substitutions, which I know is bunk because when I placed the order there were several options. I called customer service and they said, "We can't help you with your order until it is delivered." So, two-thirds of the main entrees I ordered are out of the order without any attempt to replace them with something else, and no opportunity for me to go in and find a replacement. No human texting you about replacements. And no number to call for help.

I gave it a few months to get going in hopes that it would improve but it has not. I just canceled my entire order. I will go back to ordering from Crest and Homeland through Shipt or Whole Foods through Amazon (which has its own set of issues).

While I know everyone their reasons, this is a why I'll continue to just go to the grocery store myself for everything I need. I don't have to deal with any issues like that. I go home with everything I need or know why.

While I know everyone their reasons, this is a why I'll continue to just go to the grocery store myself for everything I need. I don't have to deal with any issues like that. I go home with everything I need or know why.

That's kind of where I'm at. Plus, I like being able to get in a few extra steps since I'm not really into throwing iron around with big dudes.

In my case I only used Kroger because I was in isolation at the time. Normally I do and would only go to the grocery store.

I don't know if I can share the presentation but we've found that there is a huge divide on home delivered groceries at this moment. Essentially mid 30's and younger are pretty gung ho for it and the younger they get the more excited they are for it and / or use it. But there's a weird intersection in wealth with that chart. A young fairly successful millennial still vastly prefers shopping for themselves, the thought is much like with customers in their upper 30's and older they are very determined to pick their own meats, fruits and veggies while shopping, with nearly 2/3 of people who have used an online delivery service saying they've had a bad experience with a fresh item on delivery. And depending on age and family size basically deciding if they will keep trying online ordering or return to traditional shopping.

Believe me, there is so much brain power and money being poured into solving that issue it's stupid. One example I was shown actually had an automated conveyor that took close up pictures of your fresh products and sent you the images and you could hand approve them from home. Seems a little too out there for me honestly. It will be the future, but most retailers are still only seeing online orders as being 5-7% of their total orders.

I can see this as a godsend for older people. Yes its nice to get out but for some who have difficulty and find it tiring, it can be a world of difference in their life. I wish this was up and running when I had the misfortune of having my truck in the shop for 13 weeks. I live out east of Edmond and had issues with getting friends to pick up orders for me. I was just outside instacart delivery area. Kroger would have been great to be able to just order and wait at my front gate for delivery for a small fee. For older folks too this would be great or those off their feet for a while due to illness or injury. Great idea.

Interesting story here about Kroger:

https://www.dailydot.com/irl/kroger-customer-weighs-grocery-items/

Kroger and Albertsons are merging. Not happy about all of these mergers.

https://www.reuters.com/markets/deals/mega-merger-talks-turn-spotlight-kroger-albertsons-2022-10-13/?utm_campaign=trueAnthem%3A+Trending+Content&utm_medium=trueAnthem&utm_source=facebook&fbclid=IwAR0DZeKFq2ZQ1itCDfQgB6wWMj5zouQzcHgXmeA3z QIU_rrftPySNroEbik

The FTC hasn't reviewed this yet, but hopefully it will not go through.
At least U.S. Senators Amy Klobuchar (D-MN) and Mike Lee (R-UT), and one other Senator, have called for antitrust hearings to investigate the merger.

Not so fast there vulture capitalist.

A seismic grocery merger faces major opposition from employees and antitrust experts
https://www.nbcnews.com/business/business-news/investors-will-reap-billions-kroger-takes-albertsons-workers-shoppers-rcna55597

Saw this segment on Channel 5 a few days ago and thought some might find it interesting.

https://www.koco.com/article/oklahoma-city-grocery-delivery-services-cheapest-efficient/42749195

^

That is interesting, thanks for sharing.


I saw an analysis a few years ago that compared the traditional grocery stores in California (Ralph's/Kroger, Vons) versus Walmart and Costco.

If you used coupons, the traditional stores actually had the lowest prices on a consistent basis.

^

That is interesting, thanks for sharing.


I saw an analysis a few years ago that compared the traditional grocery stores in California (Ralph's/Kroger, Vons) versus Walmart and Costco.

If you used coupons, the traditional stores actually had the lowest prices on a consistent basis.

I was a coupon person back in the day. My best was like $120 of grocery for $14. It was way easier back in the day though. You could take a competitor ad to another store that would double coupon and they would take the ad price and than you could double your coupon. No you can't do that so much. No one really has ads anymore. Also there was no limit you could use now some stores only let you use two coupons. I don't know it like I used too. The coupons also are not very good in the Sunday paper. Long story short though yes If you can find coupons it's cheaper to buy things at the supermarket especially if your store does double coupons.

^

And easier to do it online with Kroger.

They email me coupons every week.

No one really has ads anymore. That's not really true unless you are only thinking about printed ads going out with a newspaper. I shop at Homeland and look at the ads on their website every week before going shopping. They also have printed copies of the ad available to pick up at the store.

Very few grocery coupons in the Sunday paper anymore compared to a few years ago. I rarely go to the store with even a single coupon where I used to always have some.

Wife been using Kroger the last few weeks and is very pleased. Product and price have been good, and the service feels (for some reason) a little smoother

I don't do grocery delivery much but with Kroger offering 15.00 off first three deliveries and my AMEX offering 20.00 off x 3 deliveries I thought I would give it a go. First two delivery went well no issues. The final there was an issue with an out of stock item which dropped my balance below the threshold for my credit from AMEX. they did text me to see if I wanted to choose a substitution, but the text came at 3am. SO I tried again and same thing happened, they were out of item and text me at 3 am about substituting. I did write them to let them know and they said if your delivery is before noon you could get text in middle of night while fulfilling orders. They might want to let people know that in advance. but if I were to do delivery again I would consider them as the prices were not overly inflated I don't think.

With tech the way it is today I don't know why websites can't keep track of inventory and let you know when ordering if an item is out of stock. It shouldn't be that difficult to track what comes in and goes out and quantities on hand in real time.

With tech the way it is today I don't know why websites can't keep track of inventory and let you know when ordering if an item is out of stock. It shouldn't be that difficult to track what comes in and goes out and quantities on hand in real time.

I think we saw this unfold with Southwest Airlines and their computer infrastructure at the end of the year in 2022 into 2023. Some companies are running on very old systems. I think some clothing stores are in a similar situation. Their systems simply can't keep up in real time.

Target and Walmart seem to be best prepped for this with a massive network of bar codes, distribution centers, and effective online shopping with the money to invest in tracking this. However, smaller local grocers like Crest or Homeland may not have the margins to reflect real time inventory. Amazon seems to be working on this too with their walk out and buy store concept.

A local company like JackBe grocery built their system from the ground up to reflect real time inventory, but took the human shopper variable out to help solve their problem. In other words, a person can't go into JackBe from the time you placed your order and buy up what's on the shelf before an employee can secure your requested item.

I imagine Kroger only having delivery distribution can reflect real time inventory closely like this too.

I know Walmart has their grocery delivery as well as their curbside pick up. I am wondering if Walmart will do any changes to any of say their Neighborhood grocery stores and make a few pickup only or do some other type of format. It seems like they get hit hard with shop lifting. Just a thought for areas that might be in areas of high shop lifting. Also wondering if any other stores are looking at similar formats in the area?

The biggest advantage to pick-up only is much lower overhead.

You don't need nearly as many employees and you can cram the same amount of merchandise in about 1/4th the space which means much less expense to build/lease/heat/cool a building.

The best longer-term business model may be to combine pick-up only with delivery for a fee. The margins are just so low in the grocery business which is why the traditional stores with the related overhead are getting squeezed out.

understand its a low margin business. Add in shop lifting, yah it happens even in Edmond, and it cuts into the bottom line. Also I wonder if the younger generations who are more into buying online for things will buy into the practice of just ordering their groceries like everything else. Another thing as baby boomers age out, then they may also like the idea of just shopping online and having their stuff at their door as they become less mobile but want to stay in their homes. Just thinking in coming years this will be more the norm and less drive to the large box grocery store and walk the isles.

Yeah, what Pete said about overhead.

A warehouse, with no public access, does not lose $$$ from stolen grocery carts (oh horrors what will the street corner beggars stuff their belongings in?)

In addition, there would be savings in rest rooms, cleaning costs, stocking the rest rooms, toilet paper and hand tissue and such, repairs, druggies passing out in them, needles galore, etc etc etc.

Less cost from big parking lots, signage, fancy displays, etc. No silly fake slip and fall customers and lawsuits, etc etc etc.

I think the future belongs to whoever can build a big warehouse for delivery only, but is near a few of their own retail grocery stores for those who want to touch and feel and choose what they buy. Best of both worlds, because that's what people will demand.

I think some kind of a hybrid model would work. Have your warehouse setup for all dry goods and bulk items, with a smaller produce and meat section. I honestly don't care too much what my box of Cheerios looks like, and I don't care how many rows they have of them in the shelf. I do like to look over my fresh items though. Delivered to your car while you shop the fresh items, or loaded in a cart ready for you to push to your car when you are done with your fresh shopping. I would be all over that. If I could make a list of the dry goods I need and have it ready to go, and still have a hands-on experience for the fresh items I would be a customer 100%.

Kroger has the vast majority of the market here in Denver. There are 4 of their stores less than 2 miles and 6 less than 3 miles from my home. Yet they are strongly pushing the parking lot pick-up and delivery models. I haven't seen it in print but when you factor in the cost of union labor and brick/morter, it may be cheaper to NOT have stores (where they are not already located).