Yikes. I can’t stand places that force all calls to central call centers.

I called my local bank to see about notary service, and she said “well it depends on the location.” I said, “your location” and she responded that it was a central call center and they don’t take general calls at the local branches.

Well, I was reluctant to share this as I am usually not one to complain. Ask Pete or Chad, I’m a pretty easy going guy. I have worked as a bartender and in retail, I have all the respect in the world for people that do that and am usually very patient. This one set me right the f$&k off though. There is no need to be rude, especially when someone is trying to give you money. I have posted google and Yelp reviews sharing the same info. I tried to email corporate, but it wouldn’t go through. I guess I will have to call and file a complaint.

On tiffs treats, do they deliver?

Well, the address is cookiedelivery.com, so I solved that one...

^^^^^
Yep! And if you go to their website it generally has a link to get a free dozen delivered to yourself or someone else. Plus they’ve routinely been setting up a food tuck in the ballpark plaza giving away free preview cookies. What’s not to like?

I did the free dozen delivery from Tiff's - excellent cookies too! Warm and soft! Disappointed to hear all of this about Insomnia.

Definitely a ways north but I think the cookies at Crumbl near Penn and Memorial are fantastic. The cookies are huge and there are new flavors to try each week. They do run out of supply constantly, though, so you gotta keep an eye on the app/website for availability or get there just at the right time to get certain flavors.

I’ve had Crumbl and can confirm they are great. What I liked about insomnia is that they were basic cookies, but really good. Crumbl cookies are huge and I don’t know many people who would eat one by themselves. Tiffs will probably be my go to when they open.

They're losing a lot of business over this. A few weeks ago, I called and put in an order. The person taking my order was confused when I said "this is for the Midtown location." She sounded confused and said "Don't you mean the Oklahoma location?" That's when I realize this was a person not in the store but someone from a call center.

It took 35 minutes before my order came out. Doors were locked. In the time span of me waiting, at least a dozen people walked up and left because they were phone orders only.

Good point. I will also say you just have to look at their recent google and Yelp reviews to see that a lot of people are experiencing the same thing i and several others on here have experience.