Lunch there today.

Only about 10-12 people in line in front of me and it took almost 20 (!) minutes to get to the front of the line. Just two very young women (looked like HS) who were painfully slow.

I had the brushfire taco, which had Jamaican jerk chicken, mango and some spicy salsa. Fantastic! And at $3.95 a pretty good sized serving.

Also had the street corn as a side. Another large portion and good, but no really spice to it and Torchy's doesn't have any sauce on the the table or any type of salsa bar (they need one or the other or both).

With just water to drink my meal was around $8,50, which is fair given the portion sizes and quality of food.

I didn't realize they have a bar, and no one under 21 is allowed to sit there. It is a rectangular shape with half being outside; or quasi outside when they have the overhead doors open.

Love the bar idea because at Fuzzy's, once you order a drink there is really no easy way to get another, or just to add one after you've already gone through the line. Also, insulates you from screaming kids, and there were a ton in there.

Really looking forward to having more of these around, but they need to train their staff better. It wasn't particularly crowded as I was there early (around 11:30) and I can't imagine how long you'd have to wait with a big line.

http://www.okctalk.com/images/pete/torchys090516.jpg

Lunch there today.

Only about 10-12 people in line in front of me and it took almost 20 (!) minutes to get to the front of the line. Just two very young women (looked like HS) who were painfully slow.

I had the brushfire taco, which had Jamaican jerk chicken, mango and some spicy salsa. Fantastic! And at $3.95 a pretty good sized serving.

Also had the street corn as a side. Another large portion and good, but no really spice to it and Torchy's doesn't have any sauce on the the table or any type of salsa bar (they need one or the other or both).

With just water to drink my meal was around $8,50, which is fair given the portion sizes and quality of food.

I didn't realize they have a bar, and no one under 21 is allowed to sit there. It is a rectangular shape with half being outside; or quasi outside when they have the overhead doors open.

Love the bar idea because at Fuzzy's, once you order a drink there is really no easy way to get another, or just to add one after you've already gone through the line. Also, insulates you from screaming kids, and there were a ton in there.

Really looking forward to having more of these around, but they need to train their staff better. It wasn't particularly crowded as I was there early (around 11:30) and I can't imagine how long you'd have to wait with a big line.

http://www.okctalk.com/images/pete/torchys090516.jpg

I think the secret is just sitting at the bar. I get good service and no waiting in line. I don't even drink I just get a tea. Seems to be the best way to avoid the slowness.

I think the secret is just sitting at the bar. I get good service and no waiting in line. I don't even drink I just get a tea. Seems to be the best way to avoid the slowness.

Can you order food directly from the bar?

I think the secret is just sitting at the bar. I get good service and no waiting in line. I don't even drink I just get a tea. Seems to be the best way to avoid the slowness.

Agreed. I think its a Torcy's issue across the board. I've had slow order times, and slow food delivery in Norman, Waco, and Lubbock.

Definitely just sit and order at the bar for best service, or call it in.

Can you order food directly from the bar?

Yes.

Our experience was really bad. When we went (well after the grand opening - plenty of time to work out the bugs), we placed a pretty simple order. Place was less than half full. After 20 minutes with no food, I went to check to be sure I understood the process (I thought maybe I missed something). They assured me they would bring the order to our table. Another 5 minutes passed, so I went to check again and was told our order would be "out in literally 2 minutes". Another 10 passed, so I gave up and asked for a refund. There was another person in front of me demanding a refund (he had ordered before us and still didn't have his order). It took another 5 to 10 for them to find someone with authority to refund our money. The excuse we all got was that they were "short-handed". I counted at least eight employees in the front of the house - at least 3 taking orders at various times, 2 or 3 that seemed to be messing with the (empty) bar, and a few others milling about. I was really irritated that while I was waiting on a manager to taker care of my refund, at least two of the employees were enjoying their own meals. Sure didn't seem "short-handed". It was interesting that the manager never mentioned trying to comp our meal and get it to us - they seemed relieved we were letting them off the hook and leaving.

I noticed on the napkin holders there was a "text us about your experience", which I did. I received a reply that basically said "sorry about that" and asked what our order was. I responded, but never heard back. I sent an email to the corporate website, and received a reply from a regional manager of some sort apologizing, admitting they had staffing issues to work out, and insisting he was going to send coupons or something of the like. I never heard another thing.

This place seems like one of those spots where they make a lot of noise about customer service, but it's all smoke and mirrors. Too many other options to mess with places like this - I doubt I would go back by choice.

Love the bar idea because at Fuzzy's, once you order a drink there is really no easy way to get another, or just to add one after you've already gone through the line.

I didn't pay attention to the one at Chisholm Creek, but all the other Fuzzy's I've been too have a drinks only register, where there's rarely a line. In Bricktown it even has it's own entrance on the side. You can also order chips and dips there too.

I didn't pay attention to the one at Chisholm Creek, but all the other Fuzzy's I've been too have a drinks only register, where there's rarely a line. In Bricktown it even has it's own entrance on the side. You can also order chips and dips there too.

Love the one in Stillwater. It has a separate bar/patio out back. They have large rope swings at the bar and it's pet friendly.

Are they supposed to build a Torchy's on the far west side of Chisholm creek development? Next to Freddy's ?

Are they supposed to build a Torchy's on the far west side of Chisholm creek development? Next to Freddy's ?

Yes:

http://www.okctalk.com/content.php?r=313-Torchy-s-Tacos-Potbelly-Sandwiches-coming-to-Chisholm-Creek

Tried it once. Not very good. It wasnt busy at all on the mid-afternoon I went... paid Qdoba price for the burrito, so I was expecting it to be Qdoba size and quality... but alas, I waited over 15 minutes for a burrito that was about 1/3 the size of a Qdoba burrito, and it was cold. 15 minutes to make a cold burrito?

Anyway, poor experience on my first try.

this seems to be the standard... i went to the one in norman a few times, because it is very close to me... and figured it was just poorly managed or something... but now after the holidays and going to one in waco, i have realized this is just their corporate philosophy.... to give bad service

I find it weird I have never had bad service here. I have been about 10 times total since they opened. One time the takeout took about 2 minutes after they said it would be ready so they gave me free queso.

I usually sit at the bar to avoid the line so maybe that has something to do with it?

I find it weird I have never had bad service here. I have been about 10 times total since they opened. One time the takeout took about 2 minutes after they said it would be ready so they gave me free queso.

I usually sit at the bar to avoid the line so maybe that has something to do with it?

We love Torchy's and have only visited the Norman location once so far. It was a Sunday at lunch a few months back, and the line was to the door when we walked in. However, the line moved pretty quickly and it felt like we got to the counter in 15 minutes or so, 20 max. Food was absolutely awesome as always. Only issue I had that day was that they were out of my favorite taco, Mr. Orange (salmon). Other than that, everything went fairly smoothly for how busy they were.