Reading that some Costcos are having a card scanner at the entrance door. Scan when you enter and your photo comes up for the person to check.

Reading that some Costcos are having a card scanner at the entrance door. Scan when you enter and your photo comes up for the person to check.

I mean I get it, Costco makes the majority of their money from memberships, so they (Costco) want as many people to have them, and not share, but this seems like it would create a bottleneck at the entrance and I am sure some sort of privacy concern?

I mean I get it, Costco makes the majority of their money from memberships, so they (Costco) want as many people to have them, and not share, but this seems like it would create a bottleneck at the entrance and I am sure some sort of privacy concern?

The stated purpose is to not have unauthorized shoppers creating a bottleneck with loaded carts at checkout.
Plus it saves labor in not having to restock.
I don't see the privacy issue at all.

The stated purpose is to not have unauthorized shoppers creating a bottleneck with loaded carts at checkout.
Plus it saves labor in not having to restock.
I don't see the privacy issue at all.

Yes, that's the reason they gave me at Sam's when I asked about why they ask to see my card at the door. People really go through and shop and then try to buy stuff without a membership.

Yes, that's the reason they gave me at Sam's when I asked about why they ask to see my card at the door. People really go through and shop and then try to buy stuff without a membership.

do they still check at any Sam's? both the one in Moore and Norman hasn't had anyone there the last several times i have been in

do they still check at any Sam's? both the one in Moore and Norman hasn't had anyone there the last several times i have been in

In the last week, I got asked to show my membership card at the door at the Sam's in Midwest City and on North May.

In the last week, I got asked to show my membership card at the door at the Sam's in Midwest City and on North May.

Yeah, they've been requiring that at 39th & May for a couple months now.

National news stories that Costco may begin implementing a card scanner at the door, for the person there to verify it's actually you. I guess card-sharing is a problem, and considering that Costco makes a ton of their profit from memberships, cracking down might help.

National news stories that Costco may begin implementing a card scanner at the door, for the person there to verify it's actually you. I guess card-sharing is a problem, and considering that Costco makes a ton of their profit from memberships, cracking down might help.

That's very smart. I'm sure they are losing a ton of member fees.

do they still check at any Sam's? both the one in Moore and Norman hasn't had anyone there the last several times i have been in

I haven't actually shown my card at Sam's in years. I go to the one on Memorial, not sure why they stopped asking. They have someone up front but I just walk in and nobody stops me to check like they used to.

That's very smart. I'm sure they are losing a ton of member fees.

I'd just be afraid the people going to that effort will just start doing the gift card trick for people. But it probably stops some people.

I'm guessing a vast majority are people who are just using a family member or friends card. I doubt there are a lot of people with no card trying to make it through. Sams club doesnt really care about a family member using the card but Costco generates 4.2 billion from membership fees.

I'm guessing a vast majority are people who are just using a family member or friends card. I doubt there are a lot of people with no card trying to make it through. Sams club doesnt really care about a family member using the card but Costco generates 4.2 billion from membership fees.

I mean...4.2 billion under the current model...and selling the 1/2lb hot dog and chicken at a loss. Maybe just let this one slide a bit Costco?

I'd just be afraid the people going to that effort will just start doing the gift card trick for people. But it probably stops some people.

It is not a trick if Costco is well aware and allows it. Folks can use the pharmcy without a membership also

I mean...4.2 billion under the current model...and selling the 1/2lb hot dog and chicken at a loss. Maybe just let this one slide a bit Costco?

Let what slide? Members don't want to pay so others don't. Are you mad at Costco for something?

COSTCO supposedly is cracking down on card abuse.

Let what slide? Members don't want to pay so others don't. Are you mad at Costco for something?

My point was, Costco is already making 4.2 billion on memberships. I didn't realize that membership fraud/borrowing memberships was such a large loss of their business model, that's all.

My point was, Costco is already making 4.2 billion on memberships. I didn't realize that membership fraud/borrowing memberships was such a large loss of their business model, that's all.

If you present yourself as a membership club business, you have every right to require shoppers to have a membership.

We were in the OKC location early today and didn't find out until we were almost done shopping that their heaters weren't working. We generally go in the evening, so we attributed the empty bakery tables and complete lack of roasted chicken activity to be due to them just opening, but apparently they had no gas to run any of that. It was cold enough that my hands were hurting by the time we checked out.

I`m not an HVAC person but such a huge building only has one set of heatets/controls?

I`m not an HVAC person but such a huge building only has one set of heatets/controls?

Multiple units but coordinated controls.

I`m not an HVAC person but such a huge building only has one set of heatets/controls?

Unless, gas was out.

Any chance the OKC store will get sushi (https://www.foodandwine.com/costco-sushi-counter-expansion-8607816)? :P

Anyone notice the Costco in Moore eliminated the scan gun from self checkout? What an awful idea. Took me way longer to check out.

Anyone notice the Costco in Moore eliminated the scan gun from self checkout? What an awful idea. Took me way longer to check out.

they are gone from all costco's they were costing the store 35-50%

they are gone from all costco's they were costing the store 35-50%

I'd love to see the report on that, got a link? How does scanning it with a scan gun or dragging it across a scanner change anything? They still check the receipt on exit and count items.

Sam's Club is killing Costco in the user experience with Scan and Go plus the new AI receipt check. Impressed.

I amend my response* It looks like only some costcos ever had the scan gun. In most places each self checkout has a person with a scan gun that does it for you real quick. The one in Moore just had the one worker for 6 self checkout lanes. Lot of people waiting around for them to help with large items.

I'd love to see the report on that, got a link? How does scanning it with a scan gun or dragging it across a scanner change anything? They still check the receipt on exit and count items.

Sam's Club is killing Costco in the user experience with Scan and Go plus the new AI receipt check. Impressed.

I amend my response* It looks like only some costcos ever had the scan gun. In most places each self checkout has a person with a scan gun that does it for you real quick. The one in Moore just had the one worker for 6 self checkout lanes. Lot of people waiting around for them to help with large items.

from the store manager at the memorial location ... the gun was causing them lots and lots of loses .. (my guess is people not scanning an item .. and putting in under or between papertowls or watch or whatever to hide it)

from the store manager at the memorial location ... the gun was causing them lots and lots of loses .. (my guess is people not scanning an item .. and putting in under or between papertowls or watch or whatever to hide it)

People like this guy:
https://www.newson6.com/story/65e633cd6f1ccc065257ea74/tulsa-restaurant-owner-sentenced-to-1-year-probation-in-larceny-case

He stole from Sams, but same idea.

Speaking of customer experience, I do love Sam's club's curbside pickup. If you buy the same items all the time, its just so much quicker to order online and then be able to just pull up and get your items rather then walk the store even with the scanning options. Ok i am older and I would have a learning curve on that. Just not having to go in the store is such a plus. I wish Costco had that option. I would understand having to buy the higher priced membership and if they had a min amount like $50 or $75. I dont like the delivery option. I would not get up to the dry goods or the freezer. I get maybe a $100 of mixed items at one time. Also the option for older folks not having to try to walk the store. I've had to ask them to get an employee to get my items when my knees started to hurt. I cannot do one of the sitting carts. Its stinks when standing hurts less then sitting.

Every time this thread gets bumped to the top I think there's going to be a Costco in Yukon. Ugh.

People like this guy:
https://www.newson6.com/story/65e633cd6f1ccc065257ea74/tulsa-restaurant-owner-sentenced-to-1-year-probation-in-larceny-case

He stole from Sams, but same idea.

going to bet he got trespassed from sams and walmart

Speaking of customer experience, I do love Sam's club's curbside pickup. If you buy the same items all the time, its just so much quicker to order online and then be able to just pull up and get your items rather then walk the store even with the scanning options. Ok i am older and I would have a learning curve on that. Just not having to go in the store is such a plus. I wish Costco had that option. I would understand having to buy the higher priced membership and if they had a min amount like $50 or $75. I dont like the delivery option. I would not get up to the dry goods or the freezer. I get maybe a $100 of mixed items at one time. Also the option for older folks not having to try to walk the store. I've had to ask them to get an employee to get my items when my knees started to hurt. I cannot do one of the sitting carts. Its stinks when standing hurts less then sitting.

Also, a big bonus of curbside pickup is they usually put all my stuff in boxes to bring it to my car, so I can just grab the box and bring it in the house. I'm always too lazy to sift through all the boxes as I check out, so it's a nice perk of curbside for me.

Anyone notice the Costco in Moore eliminated the scan gun from self checkout? What an awful idea. Took me way longer to check out.

On Memorial, the guns are still there but they are for the employees to scan big items too large to wave over the scanner.

The process is way slower now but I'm sure they've cut down on theft.


I read that they are testing a system where the card holder has to scan their card on entry. Not sure how it works but the goal is to cut down on card-sharing.

On Memorial, the guns are still there but they are for the employees to scan big items too large to wave over the scanner.

The process is way slower now but I'm sure they've cut down on theft.

I loved the self-checkout at Costco, until the hand scanners went missing. I would usually only pick up a few items, and it was easy to quickly hand scan a 40 pack of water or the 12 pack of paper towels in the cart. Bypassing the people who buy many more items in the regular checkout. As you said, the process is way slower now having to flag down a Costco Team Member to scan the large items. If I had more than 10 items, I'll go to a regular checkout.

With having 2-3 team members already at self-checkout to help/monitor and the meticulous receipt checking when exiting, I don't understand how a place like Costco would have that much theft by members to begin with, especially when all of their items are quite large to begin with, how can you sneak out with something?

I think people who steal, are always going to find ways to beat the system and steal unfortunately, no matter what protocols are in place.

I don't have a Sam's membership, but in the other thread about Sam's and the mention of the scan and go and cart-x-ray when exiting sound like they have a much more efficient point-of-sale model in place.

I don't have a Sam's membership, but in the other thread about Sam's and the mention of the scan and go and cart-x-ray when exiting sound like they have a much more efficient point-of-sale model in place.

I've been a loyal Costco customer for over 20 years, but they are lightyears behind Sam's when it comes to tech and checkout.

Equally important, Sam's website has absolutely everything in the store, plus much more. With Costco, fully 95% of their items are not on their site; you have no choice but to go in person and see if they have it. Today, I discovered they seem to have dropped this cooked brown rice that I've been buying for over 15 years -- at least, I couldn't find it. No way to confirm on their site if they still carry it.

And directly related to a vastly superior digital site, Sam's has a great delivery program.

I still like the customer service and Kirkland items at Costco (superior to Maker's Mark) but shopping there is a huge hassle in comparison to Sam's and most the time, it's not worth it to me. I'm not a Walmart fan at all and I never thought I would prefer Sam's in any way, but here we are.

I think I've posted elsewhere on this site, but removing the hand scanners was one of the last straws for me. We'll continue, but we are close to giving up on Costco, even though I despise anything to do with Wal-Mart.

I put in a complaint when they removed the hand scanners and an assistant manager got back to me and tried to convince me that removing them was MORE efficient for checking out. Complete and total B.S.!! The tiny number of cashiers and the long lines make me not to want to even go there. Also, on numerous occasions, I've arrived at the gas station shortly after their posted opening time, only to find the pumps all still padlocked. I understand that sometimes things happen, but this happens far too frequently.

^

I was there today (Tuesday) about 2PM -- about the slowest time you can go. And they were still very busy with pretty long lines at all the checkouts.

It took me quite a while to figure out you can no longer use the hand-scanner. Actually, it took an employee coming over after quite a bit of fiddling around to tell me. Leaving them there just confuses people. It's all a bit of a mess.

For me, it's a simple matter of Costco still being stuck in the 90s while all their competition has made huge leaps forward with all types of tech and delivery options. In this day and age, it's completely unacceptable to not be able to see what they carry on a website; very few of their items are shown.

^

I was there today (Tuesday) about 2PM -- about the slowest time you can go. And they were still very busy with pretty long lines at all the checkouts.

It took me quite a while to figure out you can no longer use the hand-scanner. Actually, it took an employee coming over after quite a bit of fiddling around to tell me. Leaving them there just confuses people. It's all a bit of a mess.

For me, it's a simple matter of Costco still being stuck in the 90s while all their competition has made huge leaps forward with all types of tech and delivery options. In this day and age, it's completely unacceptable to not be able to see what they carry on a website; very few of their items are shown.

I'd be happy if they just kept stuff in the same place for longer than a few weeks. When they first opened, I got the membership, but grew very frustrated having to start from scratch every month or so on the layout of the store, trying to find the things i always bought. Sam's very rarely makes big changes to their layout as far as where stuff is, but the one on Memorial is also wide open enough it's pretty easy to find what is needed. Add to that the lack of technology at Costco, and it's just not worth it for me.

Add to that the lack of technology at Costco, and it's just not worth it for me.

Surely Costco is getting this feedback collectively from members?

I feel the same way, the deals are great, but the antiquated check out system compared to Sam's, the Costco.com/Costco App poor user experience, and the endlessly searching in store for a product because they feel like moving it every 48-72 hours.

I know they pride themselves on the "treasure hunt" model, but I am greatly annoyed to have to walk up and down every aisle to find an item that I saw on the last visit.

As the Winco thread recently pointed out, the lack of an efficient point of sale is becoming increasingly annoying.

This is why you have choice and can shop elsewhere. I accept shopping at COSTCO isn't as convenient as 7-11 but l have little problem with any of what you describe because the product quality and prices make up for the negatives.

This is why you have choice and can shop elsewhere. I accept shopping at COSTCO isn't as convenient as 7-11 but l have little problem with any of what you describe because the product quality and prices make up for the negatives.

Yes, I often have to decide whether to do my grocery shopping at 7-11 or Costco...? It's not even as convenient as its closest competitor, much less an aptly named convenience store.

I have found the quality of products at Costco hit or miss, to be honest, and I prefer the meat at Sam's, as well. Costco blade tenderizes their steaks and also cuts the spinalis off all the ribeyes, so I won't even bother with them anymore.

Yes, I often have to decide whether to do my grocery shopping at 7-11 or Costco...? It's not even as convenient as its closest competitor, much less an aptly named convenience store.

I have found the quality of products at Costco hit or miss, to be honest, and I prefer the meat at Sam's, as well. Costco blade tenderizes their steaks and also cuts the spinalis off all the ribeyes, so I won't even bother with them anymore.

Really? You honestly took that literally? Smh

The OKC store must be different than Denver because l've never had a bad steak from there. As for shopping at COSTCO, again, that's why there are options.

I've been a Costco member for 7 years and of the 30 items I purchase there regularly, not one has moved places in the store at anytime. I've heard of constant hunting but have never experienced this myself. Water, wine, meat, toothbrushes, nuts, soft drinks, paper plates, eggs, printer ink, etc. has always been at the same place at the Memorial location for as long as I can remember. Avacado oil, vitamins, socks, Christmas lights, frozen foods, batteries, dog food, and Gatorade have all been at the same spot. i've never sought office supplies and had to wander all over the store to find them. Gas is usually in the same spot, too.

Gas is usually in the same spot, too.

That's funny. Thanks for the chuckle

I've been a Costco member for 7 years and of the 30 items I purchase there regularly, not one has moved places in the store at anytime. I've heard of constant hunting but have never experienced this myself. Water, wine, meat, toothbrushes, nuts, soft drinks, paper plates, eggs, printer ink, etc. has always been at the same place at the Memorial location for as long as I can remember. Avacado oil, vitamins, socks, Christmas lights, frozen foods, batteries, dog food, and Gatorade have all been at the same spot. i've never sought office supplies and had to wander all over the store to find them. Gas is usually in the same spot, too.

I don't know if it was because the store was new or what, but the first year they were open I had a membership there instead of Sam's, and after about six months I switched back to Sam's out of frustration over having to look for the same things in different places every time I went there.

I've been a Costco member for 7 years and of the 30 items I purchase there regularly, not one has moved places in the store at anytime. I've heard of constant hunting but have never experienced this myself. Water, wine, meat, toothbrushes, nuts, soft drinks, paper plates, eggs, printer ink, etc. has always been at the same place at the Memorial location for as long as I can remember. Avacado oil, vitamins, socks, Christmas lights, frozen foods, batteries, dog food, and Gatorade have all been at the same spot. i've never sought office supplies and had to wander all over the store to find them. Gas is usually in the same spot, too.

I've had them move the kids milk, butter and granola on me a few times. Thats about it.

I've been a Costco member for 7 years and of the 30 items I purchase there regularly, not one has moved places in the store at anytime. I've heard of constant hunting but have never experienced this myself. Water, wine, meat, toothbrushes, nuts, soft drinks, paper plates, eggs, printer ink, etc. has always been at the same place at the Memorial location for as long as I can remember. Avacado oil, vitamins, socks, Christmas lights, frozen foods, batteries, dog food, and Gatorade have all been at the same spot. i've never sought office supplies and had to wander all over the store to find them. Gas is usually in the same spot, too.

they finally rearranged the meat/fish in the last couple of weeks .. (but of course that is not a big change because it is still in the same area)

If I bought a new house, I probably switch to Costco for a year just to have access to the nicer products. But, for everyday things, Sam's Club is the better option for me.

Does anyone on this board honestly think that anybody actually cares about your opinion as to why you don't like something? Crazy idea - I check on this thread because I actually like it.... Wild idea, I know!!

Does anyone on this board honestly think that anybody actually cares about your opinion as to why you don't like something? Crazy idea - I check on this thread because I actually like it.... Wild idea, I know!!

That's true for 90% of the discussions that takes place on this site. You don't have to care about the opinions.

Does anyone on this board honestly think that anybody actually cares about your opinion as to why you don't like something? Crazy idea - I check on this thread because I actually like it.... Wild idea, I know!!
Weird. No one cares.

Does anyone on this board honestly think that anybody actually cares about your opinion as to why you don't like something? Crazy idea - I check on this thread because I actually like it.... Wild idea, I know!!

I do like hearing about others' experiences and opinions, even if they differ from mine. Otherwise I'd never participate in this or any other forum.

Getting tires installed from Costco in a couple of weeks. I have read some horror stories about almost 4 hour wait times for install even with an appointment. I'll be interested to see how long it takes.

Getting tires installed from Costco in a couple of weeks. I have read some horror stories about almost 4 hour wait times for install even with an appointment. I'll be interested to see how long it takes.

My wife got new tires from Costco on her Honda CRV. I made the appointment, we dropped it off, grabbed lunch, did some shopping and it was done. Probably an hour. That was at the one on Memorial. My boss did the same thing on his Tesla in Moore.

The only complaint I have is that they fill the tires with Nitrogen instead of air. In theory, that is fine, but when you go to get an oil change and they offer to fill up the tires, but there is nitrogen instead, some places don't want to do it. Take 5, specifically.

I do like hearing about others' experiences and opinions, even if they differ from mine. Otherwise I'd never participate in this or any other forum.

Right? I do find it funny that were in 20+ years into the internet age and someone will randomly state the obvious. Its basically a digital watercooler we like to stand around and talk.

My wife got new tires from Costco on her Honda CRV. I made the appointment, we dropped it off, grabbed lunch, did some shopping and it was done. Probably an hour. That was at the one on Memorial. My boss did the same thing on his Tesla in Moore.

The only complaint I have is that they fill the tires with Nitrogen instead of air. In theory, that is fine, but when you go to get an oil change and they offer to fill up the tires, but there is nitrogen instead, some places don't want to do it. Take 5, specifically.

We've purchased tires on our vehicles and got a great price. We like the nitrogen as we've actually found that the air pressure doesn't move around anywhere near as much as regular air does during the weather/temperature changes. We just make an appointment to get the tires rotated while we shop, then they will adjust pressure with the nitrogen if needed.

My wife got new tires from Costco on her Honda CRV. I made the appointment, we dropped it off, grabbed lunch, did some shopping and it was done. Probably an hour. That was at the one on Memorial. My boss did the same thing on his Tesla in Moore.

The only complaint I have is that they fill the tires with Nitrogen instead of air. In theory, that is fine, but when you go to get an oil change and they offer to fill up the tires, but there is nitrogen instead, some places don't want to do it. Take 5, specifically.

Thats good to hear! I'll probably just use the nitrogen at costco when I go once a month to keep them aired up. My oil changes are all done at the dealer so shouldn't be a big issue.

Update on the tires: Couldn't get the tires I wanted but went with a different one. Went in for my appointment and asked if they had that tire and they found it at another Costco and had it in two days. Called and got an appointment the next day. Took 20 minutes to install. My advice, call in! They seem to have more appointments open that the online client says.

Went to Costco on Memorial yesterday and the Food court area was blocked off. I asked an employee and they said it had been five years since they opened and they are going to do a refresh. Not sure how long it will be down.

Went to Costco on Memorial yesterday and the Food court area was blocked off. I asked an employee and they said it had been five years since they opened and they are going to do a refresh. Not sure how long it will be down.

We also asked and the person we spoke to said just until 6/25, give or take a few days if they run into problems.