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ljbab728 08-14-2015, 11:30 PM H&M opening at noon on Sept. 3rd.
Quail Springs H&M store gets opening date | NewsOK.com (http://m.newsok.com/quail-springs-hm-store-gets-opening-date/article/5440355)
zookeeper 08-15-2015, 05:51 PM I was just talking about Penn, Quail, and the Outlet. I consider those to be actual malls, while Chisolm Creek and Glimcher are more lifestyle centers. Penn may not be expanding in size, but it has remodeled and upped it's tenant game. My point is that the last time Penn or Quail had ever tried, there was no Outlet. But you make a good point that Chisolm Creek and Glimcher will also be adding to the retail mix around here. I personally love it. I just wonder if the malls are fighting each other to get certain tenants and how the city will respond to the new found competition.
All good things, just business nerd curiosity.
No. There is Penn Square and everything else. PSM has a waiting list last I heard. It's first-class, imo.
bchris02 01-06-2016, 05:54 PM This has its own thread in the retail forum but I thought I would bump this.
Macy's is closing its Quail Springs Mall store. Not surprising given that its one of the worst Macy's I've ever shopped it. I do wonder what this means for the future of the mall. If they are able to get a quality tenant, this could be a good thing for the mall. If not...then...
Patrick 01-06-2016, 08:29 PM Bad news for QSM. Anytime you lose one of your major anchors it's not a good sign. I think QSM is in trouble and has been for some time.
I can't say I'm really surprised about this. Quail was one of Macy's underperforming stores. I also wouldn't be surprised at all if Dillard's is next to move out. If Dillards follows suit and leaves, the mall will be in a serious state of decline that owners (GGP) may not be able to overcome. I think if Dillard's leaves, the mall is toast. Dillard's isn't quite as bad off nationally though as Macy's is, so I bet they continue operations at Quail, albeit investing little into an underperforming store.
The reason stores don't invest in remodels at QSM is because there's no return for the investment. Back when I was part of the Wileman-Belle Isle HOA and became friends with the mall manager at Penn Square, the data showed that sales per square foot were more than 6 times greater at Penn than Quail. Quail Springs was one of the weakest performing malls in the south region when looking at sales per square foot, which is the main statistic that retailers look at when making these types of decisions. In comparison, Penn has one of the highest sales per square foot of any mall in the south region, and they're definitely first in the state, ahead of even their sister mall, Woodland Hills. That and the limited space are the reasons that Penn has a long waiting list of prospective tenants. The main reason H&M chose Quail is because they had the empty space (Penn just didn't have that large of a space available and wasn't going to be able to accommodate them in the foreseeable future). Von Maur chose Quail because they had the space available, it was a new market for them, and Quail (General Growth Properties - GGP) offered them large financial incentives to move there. From what I've heard through the retail grapevine, sales at Von Maur haven't been great and the only reason they've stayed is because of the large investment that was made in the property, the incentives, and the long term lease. Of note, at higher performing malls, competition can work the system the opposite direction, where retailers put up money to bid for spaces. For example, at Penn, Forever 21 replaced Pottery Barn Kids because they put in a higher guarantee for the space. Same for Foot Locker which took over the J's Hallmark space, forcing Hallmark out of the mall. Also, for the most part, when a retailer is going to have to choose 1 location for the entire city, they're going to pick the location with highest sales. Thus, the reason Macy's is closing their QSM location and keeping the Penn location open. And most retailers are going to invest more in their store locations with higher sales, where there's a higher return on the investment, thus the reasons for the upgrades at the Penn locations and not the Quail locations. Also, the mall owner can dictate remodels as well. I know that Simon used to require remodels every few years. But Simon can be a little more picky with Penn since they have a waiting list and thus competition.
I do think that a store like Belk would be a good fit for Quail. It's a little lower end than Macy's, which seems to fit more of the target demographic that mall management is trying to attract. Their target is more middle class families, and always has been. The only problem with that is that middle class families are leaving mall retailers in favor of discount big box retailers. The strip shopping centers on Memorial are really squeezing Quail out of the market. In comparison Penn tries to market more to the young professional and professional mother/home maker, people living in the inner city upscale neighborhoods like Crown Heights/Heritage Hills, and of course Nichols Hills, which keeps Penn afloat. IMO, Quail really missed the boat by not going more upscale, to try to attract the Edmond crowd, and even the crowd within the general vicinity of the mall....there are lots of higher end rooftops within a mile radius of Quail, including Gaillardia, which Quail is really missing out on by not targeting. Instead, upscale shopping villages in Edmond like Spring Creek have taken the lead with that demographic. One thing to also consider is location. Being farther north, Quail draws mostly from north OKC and Edmond. Being more centrally located, Penn draws from all over the city. So Penn has a lot larger demographic.
I think Quail is in trouble. Belk might come to their rescue, but given Quail's poor sales numbers in general, it won't be an easy sale. Still, GGP is a large retail management corp that has a lot of connections, power in the retailer industry, and capital. And they can offer incentives to land a Belk in the space. But they'll have to offset the poor sales performance of retailers in that mall.
gopokes88 01-06-2016, 09:11 PM I wonder if they could lure a Nordstrom in. Nord plus Von maur and QSM would be an awesome mall
Patrick 01-06-2016, 09:17 PM I wonder if they could lure a Nordstrom in. Nord plus Von maur and QSM would be an awesome mall
Not with how poor the sales are at that mall. They couldn't even support a Macy's and the Dillard's is another underperforming store. It's a lower tier mall in the south region. I hear that Von Maur has not done well.
Chadanth 01-06-2016, 09:25 PM Not with how poor the sales are at that mall. They couldn't even support a Macy's and the Dillard's is another underperforming store. It's a lower tier mall in the south region. I hear that Von Maur has not done well.
The dillards is awful there. They need to update the spaces, the lighting and the concourses if they want better traffic.
Patrick 01-06-2016, 09:30 PM The dillards is awful there. They need to update the spaces, the lighting and the concourses if they want better traffic.
They're not going to upgrade the Dillard's because the sales just aren't there. Poor return on the investment.
jbkrems 01-06-2016, 10:44 PM Belk would be the best fit for Quail Springs Mall; they do well at the Dallas Galleria and I believe there is a Belk in Owasso, as well, in the big lifestyle center up there. I seriously doubt Nordstrom's would invest in the former Macy's space. Meanwhile, other tenants are going to be following... it was written up today that Disney was going to be leaving the mall. Also, I was at Quail Springs Mall tonight, and another tenant said it would leave and not renew their lease. I won't say who that tenant is, but they've been there at least 5 years. :(
bchris02 01-07-2016, 10:50 AM Belk would be the best fit for Quail Springs Mall; they do well at the Dallas Galleria and I believe there is a Belk in Owasso, as well, in the big lifestyle center up there. I seriously doubt Nordstrom's would invest in the former Macy's space. Meanwhile, other tenants are going to be following... it was written up today that Disney was going to be leaving the mall. Also, I was at Quail Springs Mall tonight, and another tenant said it would leave and not renew their lease. I won't say who that tenant is, but they've been there at least 5 years. :(
Disney has been gone for more than a year. They left to make room for H&M.
Anyways, as I've said in the thread about Macy's, QSM needs to change their approach and target upscale retailers and customers. If that means an interior remodel, so be it, but that's the only way they will survive. Enclosed malls are not as popular these days with middle class families and malls that primarily target them are struggling nationwide.
QSM will continue to report low sales per sq foot as long as there are so many stores like Dial N'Style and Cash & Gold.
Chadanth 01-07-2016, 11:02 AM They're not going to upgrade the Dillard's because the sales just aren't there. Poor return on the investment.
I wonder if the sales just aren't there because the store sucks....
bchris02 01-07-2016, 11:24 AM I wonder if the sales just aren't there because the store sucks....
Right. I think that was the problem with the QSM Macy's location. Why go there when Penn Square isn't that far and is so much better? Dillard's at QSM is in a similar predicament. The location at Penn Square is very nice and is also much larger, with separate stores for men and women. Dillard's is in better shape financially so it would be cool if they would consider upgrading the store at Quail Springs Mall.
Patrick 01-07-2016, 11:28 AM I wonder if the sales just aren't there because the store sucks....
Problem is the other stores aren't any better. You've had several national retailers pull out of the mall completely because their sales were so low, especially compared to their other stores at Penn.
Plutonic Panda 01-07-2016, 11:31 AM Even Penn's stores aren't that great. OKC's retail market just sucks in general. Not in terms of sales, but of how nice the stores are compared to L.A. and Dallas. Now that may be the case in other cities the size of OKC because when I go to other cities I don't go into their shopping malls or department stores unless I've lived there and the only cities I've lived in are Oklahoma City, Dallas, and Los Angeles.
However I went with my girlfriend in the St. Louis Galleria and the department stores there were really nice. Much nicer than the OKC ones.
SoonerDave 01-07-2016, 11:39 AM Problem is the other stores aren't any better. You've had several national retailers pull out of the mall completely because their sales were so low, especially compared to their other stores at Penn.
After having done some Christmas shopping at QSM, I can attest to the lack of foot traffic. My wife and I went there just about a week before CHristmas, give or take, and the traffic in the mall "common areas" was pretty heavy, but the traffic in any given store - Macy's in particular - was slim to none. I was really surprised. And Macy's wasn't the only store like that.
I think their food court area should be more of an attraction than it is with the theater tie-in. We were shopping and wanted to grab a bite, but among our family of four we couldn't find a place that looked very compelling. Judging from the unoccupied seats, we weren't the only ones - I contrast that with the seemingly constantly busy food court at Penn Square and the contrast is undeniable.
I don't get Von Maur. It's a very nice store, to be sure, but we went through there one time after the grand opening, and their prices and selection are, well, just not even realistic for us. They cater to an entirely different income bracket (waaay above ours), which is fine, but aside from that first walk through, we haven't been back, and there's really no compelling reason for us to go back. I think we're the kind of riff-raff they'd like to filter out :)
I, for one, *like* malls like QSM and the old Crossroads, but I'm old guard :). I remember when PSM was open-air, and find it ironic that the market momentum these days is back toward decentralized, open-air shops like those in Norman or even the Outlet Malls. We went to PSM a few times over December and it was seemingly always packed to the gills.
Don't know how or if QSM strategizes for the future, but with stores like Penney's very much in the air, Macy's out, Von Maur underperforming and apparently others on the way out, the future looks very cloudy.
Plutonic Panda 01-07-2016, 12:00 PM Do we know Von Maur is under-performing? Just because a couple say they they have heard that or whatever doesn't make it true. I would like to know if they really are. Don't they have to release sales numbers because they got incentives?
bchris02 01-07-2016, 12:09 PM Problem is the other stores aren't any better. You've had several national retailers pull out of the mall completely because their sales were so low, especially compared to their other stores at Penn.
To be fair, most of the stores that have pulled out are stores that have scaled way back nationally. Abercrombie & Fitch for instance. They aren't as popular as they once were and have scaled back their presence significantly everywhere. Are you aware of any unique-to-market retailers that have pulled out of QSM due to low sales? I can't think of any off the top of my head. Every retailer that has pulled out have locations elsewhere in the metro, either at Penn Square or at the Outlet Shoppes.
Even Penn's stores aren't that great. OKC's retail market just sucks in general. Not in terms of sales, but of how nice the stores are compared to L.A. and Dallas. Now that may be the case in other cities the size of OKC because when I go to other cities I don't go into their shopping malls or department stores unless I've lived there and the only cities I've lived in are Oklahoma City, Dallas, and Los Angeles.
I agree with this. OKC's retail market is below other markets its size. Take Jacksonville FL for instance. St. John's Town Center is far above anything in OKC, yet Jacksonville's metro population and demographics are very similar to OKC.
St Johns Town Center? - A Shopping Center In Jacksonville, FL 32246-7429 - A Simon Property (http://www.simon.com/mall/st-johns-town-center)
Patrick 01-07-2016, 12:15 PM Do we know Von Maur is under-performing? Just because a couple say they they have heard that or whatever doesn't make it true. I would like to know if they really are. Don't they have to release sales numbers because they got incentives?
You'd have to get the numbers from the city or mall management. Remember, the city gave them over $2 million in incentives to locate there. Mall management doesn't usually release those, although mall management at PSM did share those numbers with me only because I was heavily involved in the Belle Isle HOA and had a connection with them there. All I'm going off of is what various managers that work there have told me. Take that for what it's worth though.
Patrick 01-07-2016, 12:17 PM To be fair, most of the stores that have pulled out are stores that have scaled way back nationally. Abercrombie & Fitch for instance. They aren't as popular as they once were and have scaled back their presence significantly everywhere. Are you aware of any unique-to-market retailers that have pulled out of QSM due to low sales? I can't think of any off the top of my head. Every retailer that has pulled out have locations elsewhere in the metro, either at Penn Square or at the Outlet Shoppes.
I agree with this. OKC's retail market is below other markets its size. Take Jacksonville FL for instance. St. John's Town Center is far above anything in OKC, yet Jacksonville's metro population and demographics are very similar to OKC.
St Johns Town Center? - A Shopping Center In Jacksonville, FL 32246-7429 - A Simon Property (http://www.simon.com/mall/st-johns-town-center)
Yeah, most of the retailers that have left have done so to cut back to 1 metro location. But, they cut their QSM location because it was underperforming in comparison to their PSM location.
I like Von Maur. The sale prices are wonderful and the sales persons are very helpful and very courteous. It is a nice shopping environment. The free gift wrap is a perk, and I purchase out of town gifts there as the store will mail them without charge. Hope the store can thrive, especially with the current Okla economy.
Plutonic Panda 01-07-2016, 12:41 PM You'd have to get the numbers from the city or mall management. Remember, the city gave them over $2 million in incentives to locate there. Mall management doesn't usually release those, although mall management at PSM did share those numbers with me only because I was heavily involved in the Belle Isle HOA and had a connection with them there. All I'm going off of is what various managers that work there have told me. Take that for what it's worth though.
So they have told you that VM isn't doing that well? Did they say how dire it was?
Patrick 01-07-2016, 12:59 PM So they have told you that VM isn't doing that well? Did they say how dire it was?
My friend, who is a manager over the men's department just told me that during the holidays business there was dead and that they'd missed all of their sales goals. He said some of that was likely due to a downturn in the local economy. But overall that store has missed all sales projections. Said that had it not been for the incentives, that store would be bleeding cash.
Patrick 01-07-2016, 01:09 PM By the way, Von Maur is locked into a 10 year lease, so they're not going anywhere unless the corporation folds.
In contrast, Macy's wasn't on a lease as they own the property. Dillard's also owns their property there, which is one of the reasons that GGP has little control over whether they remodel or not. If GGP owned the property they could force them to remodel every so often, like they do with the rest of their tenants. In contrast, Simon owns the anchor spaces at PSM. GGP also owns the Von Maur anchor, which they acquired from Sears.
bchris02 01-07-2016, 01:28 PM By the way, Von Maur is locked into a 10 year lease, so they're not going anywhere unless the corporation folds.
In contrast, Macy's wasn't on a lease as they own the property. Dillard's also owns their property there, which is one of the reasons that GGP has little control over whether they remodel or not. If GGP owned the property they could force them to remodel every so often, like they do with the rest of their tenants. In contrast, Simon owns the anchor spaces at PSM. GGP also owns the Von Maur anchor, which they acquired from Sears.
Being that Macy's and Dillard's own their properties, does that mean their sales don't factor into the mall's sales per square foot? If so, that could be a significant reason QSM's sales per square foot are so much lower than Penn.
Good to hear about Von Maur's 10-year lease. Hopefully by 2024, QSM will have re-invented itself, the local economy will be stronger, and the store will be more successful than it is now.
Is there anything GGP could do to encourage Dillard's to remodel, even though they don't own the location? Do you think it would be a worthwhile investment?
Patrick 01-07-2016, 01:53 PM Being that Macy's and Dillard's own their properties, does that mean their sales don't factor into the mall's sales per square foot? If so, that could be a significant reason QSM's sales per square foot are so much lower than Penn.
Good to hear about Von Maur's 10-year lease. Hopefully by 2024, QSM will have re-invented itself, the local economy will be stronger, and the store will be more successful than it is now.
Is there anything GGP could do to encourage Dillard's to remodel, even though they don't own the location? Do you think it would be a worthwhile investment?
Their sales still factor into the sales per square foot because they're under an operating agreement with the mall. I also wouldn't be surprised if they're under some sort of a land lease agreement, even though they own the structures.
Nothing really GGP can do about a remodel, other than maybe offer incentives, which will improve conditions for the other tenants in the mall based on the success of the anchor tenant. I personally feel that any investment made into a retail structure is worthwhile. Seems to me that customers will spend more money if they're shopping in what they feel is a pleasant, nice, upscale environment. I mean, I tend to flock to newer stores with nicer environments and better selection. But, at a corporate level, all they care about is sales, when making those decisions. Corprorate retailers tend to invest more when they feel that sales will improve or when they're forced to by competition (thus the reason that Homeland doesn't improve their 18th and Classen location....no competition, so why invest the money? And the reason why 7-11 is finally upping their game with OnCue on their heals).
traxx 01-12-2016, 02:44 PM They're not going to upgrade the Dillard's because the sales just aren't there. Poor return on the investment.
Well one follows the other, does it not? If you don't invest because the sales aren't there, then the sales won't be there because you didn't invest. That's basic business. PSM is the mall it is because of investment and buy in. It wasn't always the mall you see today. At one point its big tenants were places like Harry Bear's and Montgomery Wards. If Macy's and Dillard's retail spaces looked like they do at PSM, then their sales would pick up at QSM. But when Macy's took over Foley's they made no upgrades to that space. That space has changed very little since it was John A. Brown's back in the early '80s. You have to make it a pleasant experience for the shopper to want to come there and spend money.
Whoever it was that said earlier in this thread that QSM should go upscale and chase Gaillardia and Edmond clientele has the right idea. That's the key to their long term success. Not going for cheaper retailers. If they do that, then they'll have the same fate as Crossroads.
OkiePoke 01-12-2016, 03:17 PM Well one follows the other, does it not? If you don't invest because the sales aren't there, then the sales won't be there because you didn't invest. That's basic business. PSM is the mall it is because of investment and buy in. It wasn't always the mall you see today. At one point its big tenants were places like Harry Bear's and Montgomery Wards. If Macy's and Dillard's retail spaces looked like they do at PSM, then their sales would pick up at QSM. But when Macy's took over Foley's they made no upgrades to that space. That space has changed very little since it was John A. Brown's back in the early '80s. You have to make it a pleasant experience for the shopper to want to come there and spend money.
Whoever it was that said earlier in this thread that QSM should go upscale and chase Gaillardia and Edmond clientele has the right idea. That's the key to their long term success. Not going for cheaper retailers. If they do that, then they'll have the same fate as Crossroads.
Where else in the city can you participate in a ping pong tournament in a mall? Or visit rival model train stores?
bchris02 02-11-2016, 05:44 PM Anybody know how Von Maur is doing? Have they reported their sales numbers?
I have heard a rumor that they are doing so poorly they are looking at subleasing in order to exit the market without breaking their 10-year contract. Not sure if there is any truth to this but its bad news if it is, both for the store, and it sends a bad perception about OKC's ability to support higher-end retail.
Hopefully its not true though.
Anybody know how Von Maur is doing? Have they reported their sales numbers?
I have heard a rumor that they are doing so poorly they are looking at subleasing in order to exit the market without breaking their 10-year contract. Not sure if there is any truth to this but its bad news if it is, both for the store, and it sends a bad perception about OKC's ability to support higher-end retail.
Hopefully its not true though.
Is Von Maur really upscale? No better than a Dillards or Macy's from what I can tell. Truth be told I've never been in this particular Von Maur, but have been to one in Wichita. I was unimpressed at best. I've heard comparisons to Nordstroms and let me tell you it is no Nordstroms.
Urbanized 02-12-2016, 08:39 AM I've been a couple of times, and it feels like it's been there since the 80s. Completely dated conceptually and from an execution standpoint. I mentioned this on this forum when someone posted photos and was shouted down for my trouble.
I think that enclosed malls and department stores of this type are anachronisms at this point, with rare exceptions (PSM). Much more interested in the types of places that will be locating at Gilmcher and Chisholm Creek, and I think their success/failure rate will be a much better indicator of OKC's retail climate than a mauve-and-mirror department store.
Spartan 02-12-2016, 08:54 AM I've been a couple of times, and it feels like it's been there since the 80s. Completely dated conceptually and from an execution standpoint. I mentioned this on this forum when someone posted photos and was shouted down for my trouble.
I think that enclosed malls and department stores of this type are anachronisms at this point, with rare exceptions (PSM). Much more interested in the types of places that will be locating at Gilmcher and Chisholm Creek, and I think their success/failure rate will be a much better indicator of OKC's retail climate than a mauve-and-mirror department store.
Von Maur was absolutely essential for us to subsidize, or else we would be in dire need of mauve and mirror dept store shopping. Downtown retail and other initiatives that require subsidy can just wait.
Mike_M 02-12-2016, 10:30 AM Is Von Maur really upscale? No better than a Dillards or Macy's from what I can tell. Truth be told I've never been in this particular Von Maur, but have been to one in Wichita. I was unimpressed at best. I've heard comparisons to Nordstroms and let me tell you it is no Nordstroms.
I went to the Nordstrom at Mall of America a year ago and I can say, it is literally a splitting image of Von Maur in OKC. I'm sure the merchandise is a completely different story though.
NWOKCGuy 02-12-2016, 10:32 AM I went in Von Maur once and while I think the store itself was nice I was less than impressed by the merchandise.
Dustin 02-12-2016, 02:19 PM I went in Von Maur once and while I think the store itself was nice I was less than impressed by the merchandise.
I had the opposite impression. The store is very dated and the merch is nicer and more high-end than anything else in the mall.
I went to a Nordstroms in LA a couple of years ago and the shoe dept of both stores is almost identical. Von Maur might not have an as big selection, but its close.
brianinok 02-13-2016, 08:38 AM Nordstrom actually started as a shoe store. They continue to have a better shoe department than any other department store out there. As for clothes they carry everything from the middle of the road Dillard's up to a select assortment of the Neiman Marcus designer brands, and everything in between. That's what makes them so great.
Von Maur carries merchandise similar to Dillard's and slightly above it, but no designer brands. They do have brands that neither Dillard's nor Macy's (even the ones at Penn Square) have, such as Brooks Brothers. I am talking about the men's department; I am sure it's a similar story in the ladies' department. I just wish Von Maur carried more smalls so they fit me. But the store has tailors on staff, and will alter things for free, virtually always having them ready the next day. Even Nordstrom can't provide that service.
And if someone is so incredibly worried about the decor of a department store (and Von Maur doesn't make the cut) rather than the merchandise I assume you don't shop in any Oklahoma department stores. Well, the Dillard's at Penn Square might be fine, but after that and Von Maur they go downhill fast. Von Maur is great because it's new, clean, well-lit, fresh carpet, has seating spaces, and you can actually walk between racks of clothing (you often can't at Dillard's).
bchris02 02-13-2016, 10:11 AM And if someone is so incredibly worried about the decor of a department store (and Von Maur doesn't make the cut) rather than the merchandise I assume you don't shop in any Oklahoma department stores. Well, the Dillard's at Penn Square might be fine, but after that and Von Maur they go downhill fast. Von Maur is great because it's new, clean, well-lit, fresh carpet, has seating spaces, and you can actually walk between racks of clothing (you often can't at Dillard's).
I think the decor of the QSM Macy's and Dillard's is a legitimate complaint. Both stores have not been updated since at least the 1980s. The PSM locations are fine though in that department. As for Von Maur, I don't have any issues with the decor there. I can see why some might consider it dated, but its still pretty nice. For me, I haven't found a lot of merchandise I like there.
jbkrems 02-13-2016, 01:58 PM Von Maur is a plus, because it carries Brooks Brothers and Peter Millar. Neither QSM or Penn Square has a Brooks Brothers store. There is an outlet for Brooks out west, but that doesn't count and who wants to drive out there for that? The only unfortunate thing is the price, so I wait for sales.
Urbanized 02-14-2016, 10:24 AM ...And if someone is so incredibly worried about the decor of a department store (and Von Maur doesn't make the cut) rather than the merchandise I assume you don't shop in any Oklahoma department stores. Well, the Dillard's at Penn Square might be fine, but after that and Von Maur they go downhill fast..
Guilty as charged. These days I generally find department stores (and even enclosed malls themselves) to be depressing anachronisms. I do occasionally shop at the PSM Dillard's and sometimes the PSM Macy's, owing to proximity and the fact that they are at least somewhat modern. But I generally do my darndest to stick with specialty stores, local options or the Internet.
Department stores hold little interest, and I think that the VM does nothing whatsoever to change this, especially considering how it clung to the golden era of mall department stores - the 80s - with its interior design choices.
We enjoy the customer service at Von Maur. It is nice to have the merchandise wrapped in tissue paper and placed in a paper bag with handles. It makes us feel appreciated that the clerk comes from behind the counter to hand us the purchases. Free gift wrap and mailing are very nice customer perks. The restrooms are comfortable and spacious.
The merchandise is ok and the sales prices are quite good, but I think the Von Maur customer service is second to none in this town.
rezman 02-14-2016, 02:22 PM One thing that I wish could be done at Quail Springs is utilize some of that empty property to the north of the mall and build a road out to 150th street. I believe this would help relieve a lot of the traffic tie up on Penn between 150th and Memorial, plus help with traffic exiting the mall to the north as well.
Spartan 02-14-2016, 06:00 PM Guilty as charged. These days I generally find department stores (and even enclosed malls themselves) to be depressing anachronisms. I do occasionally shop at the PSM Dillard's and sometimes the PSM Macy's, owing to proximity and the fact that they are at least somewhat modern. But I generally do my darndest to stick with specialty stores, local options or the Internet.
Department stores hold little interest, and I think that the VM does nothing whatsoever to change this, especially considering how it clung to the golden era of mall department stores - the 80s - with its interior design choices.
I don't mind the Penn Square Dillard's or Macy's. Big difference between those stores and the same stores at Quail Springs though.
Zorba 02-14-2016, 09:39 PM We enjoy the customer service at Von Maur. It is nice to have the merchandise wrapped in tissue paper and placed in a paper bag with handles. It makes us feel appreciated that the clerk comes from behind the counter to hand us the purchases. Free gift wrap and mailing are very nice customer perks. The restrooms are comfortable and spacious.
The merchandise is ok and the sales prices are quite good, but I think the Von Maur customer service is second to none in this town.
I agree. The service at Von Maur is second to none. Not sure how people don't like the interior design, except for the track lights. To me it just seems like a very high end department store interior, and prefer it to any Macy's, Nordstroms or Dillard's I've ever been in.
rlewis 05-04-2016, 04:38 PM Well it looks like yet another store is closing at Quail Springs Mall. Not a good sign for the future health of the mall. http://www.usatoday.com/story/money/2016/05/04/aeropostale-chapter-11-bankruptcy-store-closure-list/83916028/
bchris02 05-04-2016, 04:48 PM Well it looks like yet another store is closing at Quail Springs Mall. Not a good sign for the future health of the mall. http://www.usatoday.com/story/money/2016/05/04/aeropostale-chapter-11-bankruptcy-store-closure-list/83916028/
Meh. Aeropostale was a low-cost alternative in the early and mid 2000s for teens who could not afford Abercrombie & Fitch. The writing on the wall has been there since logo t-shirts went out of style and probably even before that. I do agree though, its yet another chain leaving the mall that will probably be replaced by something like 'Cash N' Gold' or 'Dial N Style'.
QSM needs to re-invent itself. Their traditional model of targeting middle class families will be the death of the mall unless they change course.
its yet another chain leaving the mall that will probably be replaced by something like 'Cash N' Gold' or 'Dial N Style'.
QSM needs to re-invent itself. Their traditional model of targeting middle class families will be the death of the mall unless they change course.
They just added H&M which was a huge get for the entire city.
Architect2010 05-04-2016, 06:20 PM They just added H&M which was a huge get for the entire city.
Pete, out of curiosity, do we know how our first H&M is performing? Feels like they'd be doing pretty good business thus far.
SomeGuy 05-04-2016, 07:46 PM Well it looks like yet another store is closing at Quail Springs Mall. Not a good sign for the future health of the mall. http://www.usatoday.com/story/money/2016/05/04/aeropostale-chapter-11-bankruptcy-store-closure-list/83916028/
Not Surprising since Aeropostale has been closing stores left and right over the last few years, although the Shawnee Mall Aeropostale closing is a bit scary for the mall given that they've (SM) lost quite a few national chains in the past few years.
OKCisOK4me 05-05-2016, 04:42 AM I've never once stepped foot in an Aeropostale so I think QSM will survive.
Patrick 06-23-2016, 07:03 PM Another national retailer has pulled out of Quail Springs Mall. New York and Company is pulling out citing low sales. The exodus of national retailers from Quail Springs continues.
I've heard rumors that Gap is considering closing all of their stores at Quail as well when their lease is up. They already terminated their lease on the Hollister store at Quail.
Meanwhile local mom and pop retailers like Cash and Gold continue to pop up. A storm shelter show room recently opened up on the Von Maur end of the mall.
Quail is not doing well. Sales are way down across the mall and with the loss of national retailers, few are on the horizon to move in.
SomeGuy 06-23-2016, 07:07 PM Yankee Candle pulled out years ago. Is there any updates on the vacant Macy's?
To be fair, most malls are doing poorly, as are their tenants.
We used to have 5 malls and are already down to 3.
Patrick 06-23-2016, 07:12 PM To be fair, most malls are doing poorly, as are their tenants.
We used to have 5 malls and are already down to 3.
Upscale malls continue to do well. It's more the middle end malls that market to families that are doing poorly.
Patrick 06-23-2016, 07:14 PM Yankee Candle pulled out years ago. Is there any updates on the vacant Macy's?
Sorry, I meant another national retailer that was in the old Yankee Candle space. Can't think of it right now though.
Bunty 06-23-2016, 07:14 PM To be fair, most malls are doing poorly, as are their tenants.
We used to have 5 malls and are already down to 3.
Stillwater giving the nix to an enclosed mall at W. 6th and Sangre Rd. during the mid 1980s no longer looks as much as a bad decision.
Tundra 06-23-2016, 08:49 PM Malls are a thing of the past, literally if retailers haven't started an exit strategy yet, then they are doomed as a business, e commerce is they only way to survive.
ljbab728 06-23-2016, 10:25 PM Or not, literally.
Soonerman 06-23-2016, 10:26 PM So is Quail going the way of Crossroads??
Plutonic Panda 06-23-2016, 10:30 PM So is Quail going the way of Crossroads??
I think there is too much money around the area for that to happen. Once the area gets really dense, maybe we'll some more progression. If Quail does go down, I'd bet it'd be torn down and replaced with a lifestyle center in a heartbeat. Very prime piece of land.
SoonerDave 06-23-2016, 10:44 PM Malls are a thing of the past, literally if retailers haven't started an exit strategy yet, then they are doomed as a business, e commerce is they only way to survive.
Just as the pendulum has swung way too far to the ecommerce side, it'll swing back to the brick-and-mortar side until an equilibrium is reached. The big clot of retailers in Norman is every bit a "mall" sans the roof, and I don't see them lacking for cars.
ljbab728 06-23-2016, 10:45 PM So is Quail going the way of Crossroads??
No, the area is totally different so that won't happen. It will experience some issues, but not Crossroads issues.
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