View Full Version : Empire Slice House



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UnFrSaKn
09-05-2013, 06:40 PM
http://i83.photobucket.com/albums/j286/UnFrSaKn/null_zps2bc2668b.jpg

http://i83.photobucket.com/albums/j286/UnFrSaKn/null_zps3efb538c.jpg

UnFrSaKn
09-05-2013, 07:06 PM
http://i83.photobucket.com/albums/j286/UnFrSaKn/null_zps93161d15.jpg

UnFrSaKn
09-05-2013, 09:02 PM
So here's the story... I got there after work around 3pm and saw them put the sign out front but couldn't read it from my car. I checked Facebook and saw that they weren't quite ready and that it will open at 6pm. So instead of leaving, I was was hungry so I got a grilled cheese at The Mule and killed time. Around 4pm I came back and ran into the pastor at The Parish across the street and his family was there to eat pizza and saw the new time. We went back to The Parish because they are still renovating and trying to get funds to complete the coffee shop next door. I head over ten till to try and get a seat for him and nine other family members. A line started right after I got there and they came out telling us that the power is out on that whole side of the street, including the street lights. We waited in line and got to know each other. The second guy who got in line next to me turned out to be an OKCTalker and knew who I was. They couldn't take credit/debit cards so I had to go to the convenience store down the street to the ATM. They had to hand write orders and got us drinks while we waited, apologizing all the way. Eventually they let us in in groups and I got a table with the first two guys behind me in line and their wives. We got a large patio seat in the side outdoor area. There are two large fans that blow but they were electric so it was hot but in the shade. Lots of flies but it was still a great experience. Food was good. Near the end of the time I was there, the power came back on but by then I was ready to go. I might gets folks after the RetroMetroOKC meeting to head here so I can comment on how it is with power on and the interior. I wanted to get photos but there would have been no lights. Management did their best in an out of control situation.

no1cub17
09-06-2013, 05:14 PM
Yeah, I agree. More of my favorite haunts are closed on Mondays than Sundays.

Really? Next time try going to Big Truck, Thai Kitchen, The Mule, etc. on a Sunday.

Urbanized
09-06-2013, 05:16 PM
Mule is closed on Sunday.

BBatesokc
09-06-2013, 05:26 PM
Really? Next time try going to Big Truck, Thai Kitchen, The Mule, etc. on a Sunday.

OMG, three restaurants are closed = starvation.....

Roger S
09-07-2013, 01:33 AM
Tried it for lunch today.

Service was a little discombobulated but that seems to be the norm for new restaurants.

I tried a slice of pepperoni and I think it was called the Big Tony (Italian sausage and onions). Thought the crust was really good. Loved the pepperoni but didn't care for the Big Tony.

Also had a spinach salad and it was really good. Would definitely have it again.

Empire's not going to completely replace Papa Angelo's for me when it comes to New York style but for someplace that you can get to from downtown for lunch it is a great addition to the area.

no1cub17
09-07-2013, 09:37 AM
OMG, three restaurants are closed = starvation.....

Should I compile an entire list? Would be mighty impressive. Anyway glad to see progress being made on this front. And hey at least whole foods is still open!

BBatesokc
09-07-2013, 10:30 AM
Should I compile an entire list? Would be mighty impressive. Anyway glad to see progress being made on this front. And hey at least whole foods is still open!

Compile away - but the list of those open on Sunday will be far greater than those not. So, in light of that fact, being open on Sunday is certainly not so rare as to be anywhere close to 'unchartered territory.'

Not that it matters, but that's how myth is born and myths quickly become stereotypes that people for whatever reason begin to accept as fact.

I will say this though, our party had a heck of a time finding a local eatery to go to for lunch on Labor Day. All our favorites were closed. Fortunately Hillbilly Po Boys was open and we had an excellent meal there.

catch22
09-07-2013, 10:35 AM
I've been to Empire both days it has been open. Love love love.

Can't beat the pepperoni. So simple but So good. Also the rocksteady is good too. The (pretty) barkeep persuaded me to expand my diet and try the Rock Steady. Bacon, Gorgonzola cheese, red onions, and Balsamic Reduction glaze. I don't like any of those ingredients but the bacon and Dough but loved the slice!


Try it out!

Urban Pioneer
09-07-2013, 01:43 PM
Just had it last night with Catch 22. Pizza was awesome! Service- I hated it. Most of then people totally acted like they could care less and didn't want to be there. I wasted 15 minutes of my night waiting on them to run my card.

The "front girl" was ok and moderately helpful. I do like that they are serving pizza till 2am but they noted that they were already "playing it by ear."

That's dissapointing. Stick to a plan and develop some late night loyalty. Don't "play it be ear." That's what everybody else does and thats what could make your place different.

Pete
09-07-2013, 01:54 PM
Yes, I agree about the hours. If they stick to their 2AM plan on a regular basis, people will make it worth their while.

But the first time you head over there and find them closed before then, things will fall apart pretty quickly.

WSKY has proven there is a market for the late night crowd, even during the week.

Urban Pioneer
09-08-2013, 10:54 AM
Went back again last night. Service was better and they did indeed serve pizza late, late. Very good pizza and the space and patio are awesome.

CaptDave
09-08-2013, 11:12 AM
Need to try them out. Had Chicago style last week, some NY style this week maybe.

soonerguru
09-08-2013, 12:18 PM
Enjoyed my visit. Great atmosphere. They served pizza LATE last night, a good sign.

The pizza itself is a close facsimile to an NYC slice. Not quite there. Mine was a bit burned. Giving them a chance, however, because they're so new. Some of the service personnel seemed to not care much about the customer experience; if I were the owner, I would secret shop the place because it sucks when you're a brand new restaurant and some of your service staff acts like they couldn't give two poops about your concept or your customers.

Overall, I'm a fan and this has the potential to be quite good, and at the least seems to fill a late-night dining void in the Plaza District.

kevinpate
09-08-2013, 12:18 PM
Just a thought, provided UnFrSaKn is fine by it, one or more of his as it looks today photos from this past week would be a nice addition, or replacement, for some of the existing art in the article portion of this thread.

catch22
09-08-2013, 12:47 PM
Pepperoni:

http://gyazo.com/5c3817f0b4b11aca8136f4223be4b9ed.png

Rocksteady:

http://gyazo.com/ab17f686652dd24035843b22795313a4.png

JayhawkTransplant
09-08-2013, 11:21 PM
My boyfriend and I went tonight for dinner. I LOVED the vibe there--reminded me very much of my college town. A great mix of 80s and 90s music played while we ate. We got the garlic knots as an appetizer, and he got a house salad. I got a slice of cheese and pepperoni and he got pepperoni. It was all very, very good, and we left feeling stuffed for $10 per person. I will make it a point to go back with my friends!

kjones
09-09-2013, 09:42 AM
We went this weekend. service was good. atmosphere was good. pizza was ok. felt pizza 23 has fresher ingredients and better pizza. but if keep late hours would go then

Pete
09-09-2013, 09:47 AM
Pizza by the slice is always a bit tricky because it's rare when you happen to get it right out of the oven. More often than not, it's been sitting around for a while and that always dulls the taste.

I like the idea of slices but they almost always disappoint me.


Still, I hope this is much more of a hang-out spot and bar with some pizza rather than a food-first place. OKC has plenty of strong restaurants now and what we really lack are good bars and a robust late-night scene.

onthestrip
09-09-2013, 09:51 AM
Do they sell by the slice all day and evening or is it only a late night thing?

Roger S
09-09-2013, 10:30 AM
Still, I hope this is much more of a hang-out spot and bar with some pizza rather than a food-first place. OKC has plenty of strong restaurants now and what we really lack are good bars and a robust late-night scene.

I think it could turn into both... I thought the food was pretty good.


Do they sell by the slice all day and evening or is it only a late night thing?

Pretty sure it's an all day thing.

Urban Pioneer
09-09-2013, 10:46 AM
Your right about the timing Pete. The fresh put of the oven was by far better. Other slices I had were harder as the crust had baked more under a heat lamp.

It is tricky because you need some degree of paced consumption to be able to roll out fresh pizza consitently. When there were lots of people there and it was flyingbout, it was remarkably better.

SSEiYah
09-09-2013, 11:57 AM
So I'm guessing this is not "by the slice" like Sauced on Paseo does it where they cook your individual slice to order?

Plutonic Panda
09-09-2013, 04:53 PM
I went on Sunday night and it was pretty good. The service could've been a tad better, but overall I liked it and will be back!

Pete
09-09-2013, 05:02 PM
So I'm guessing this is not "by the slice" like Sauced on Paseo does it where they cook your individual slice to order?

Every pizza slice has to be at least partially pre-made and pre-cooked. You can't cook once slice from scratch.

They probably make a pizza with sauce and cheese, slice it up, let it sit until someone orders a slice, then throw on some toppings and put it back in the oven.

soonerguru
09-09-2013, 05:32 PM
Every pizza slice has to be at least partially pre-made and pre-cooked. You can't cook once slice from scratch.

They probably make a pizza with sauce and cheese, slice it up, let it sit until someone orders a slice, then throw on some toppings and put it back in the oven.

This.

If you've been in the best NYC slice houses they are slightly precooked, then finished in the oven after you order them. While Empire's slices were decent, it's clear they are still trying to perfect the crust, which is what sets apart real NYC pizza from the imitators.

Urbanized
09-09-2013, 07:09 PM
I'm not sure Empire does the partially-cooked, then-topped-to-order, then finished-in-oven route (like Sauced). I went today, and they limit the by-the-slice orders to (I think) four daily combos. They had a large warmer out, and the pizza - while very tasty and hot - came out like pizza that has been sitting for a while, not like fresh-from-the-oven. So while I need to go again and verify this, I think they just keep pizzas going for today's selected flavors, put them on the warmer when baked, carve you off a piece, and that is considered "by-the-slice." Personally, I like the other approach better, because it seems more fresh when you get it. But again, I might be totally wrong.

Again however, it was very tasty, the salad was good, the decor was cool, and the service was better than described in other posts, so hopefully they are making headway in ironing out those bugs. I will definitely be going again.

catch22
09-25-2013, 07:43 PM
I just ate two slices of Pepperoni at Sizzle Pie in downtown Portland. Similar concept, but no bar. Do serve beer though. They do delivery Sun-thu till 245am and fri sat 345am

Enjoyed quite a few beers watching the streetcar go by and eating some good pizza. Maybe someday the plaza will have a streetcar and I can't watch it go by and drink beer.

Martin
09-25-2013, 08:42 PM
i picked up a pie from empire on my way home from work last week. i really wanted to like this place but the flavor of the crust was non-existent and there was something "off" in the flavor of the sausage. maybe i'll give them another shot in a few months but my first impression was that this place is a bar first and a pizza joint second... looks like an awesome place to hang out, but the pizza just didn't do anything for me. -M

AP
09-25-2013, 08:42 PM
I just ate two slices of Pepperoni at Sizzle Pie in downtown Portland. Similar concept, but no bar. Do serve beer though. They do delivery Sun-thu till 245am and fri sat 345am

Enjoyed quite a few beers watching the streetcar go by and eating some good pizza. Maybe someday the plaza will have a streetcar and I can't watch it go by and drink beer.

I'm enjoying your Portland trip. Can't wait to go sometime soon.

Urban Pioneer
09-25-2013, 10:17 PM
Try Escape from New York while your in Portland! Also on the streetcar line!

sroberts24
09-26-2013, 07:51 AM
I love this place, it is 2 blocks from my house and everything I have had has been great. I have had it 7 times in the past 2 weeks.

warreng88
09-26-2013, 08:10 AM
I really hope the service gets better here and quick, otherwise, I am afraid they will start losing business.

I went there with my wife's coworkers the Friday that it opened and it took us 10 minutes to place a pizza by the slice to go order and then 20 minutes to get the five slices of pizza, five salads and five cans of soft drink. So, 30 minutes to get a to go order when the pizza has already been made.

I took my dad, brother and sister-in-law there Tuesday night around 6:30 and it was so nice out, we sat out on the patio. We waited for 15 minutes before our server even came over to acknowledge us to ask if we wanted anything else to drink besides the waters a busboy brought us. We told him we were ok and placed our order. It took 22 minutes for the pizza to get to us, which is a good time considering how busy it was. We saw our waiter once more to get the check before we left. The owners/management were great in that they were helping out the servers but I have been a server before and our server was not moving like it was busy and was not prioritizing.

BoulderSooner
09-26-2013, 08:52 AM
I really hope the service gets better here and quick, otherwise, I am afraid they will start losing business.

I went there with my wife's coworkers the Friday that it opened and it took us 10 minutes to place a pizza by the slice to go order and then 20 minutes to get the five slices of pizza, five salads and five cans of soft drink. So, 30 minutes to get a to go order when the pizza has already been made.

I took my dad, brother and sister-in-law there Tuesday night around 6:30 and it was so nice out, we sat out on the patio. We waited for 15 minutes before our server even came over to acknowledge us to ask if we wanted anything else to drink besides the waters a busboy brought us. We told him we were ok and placed our order. It took 22 minutes for the pizza to get to us, which is a good time considering how busy it was. We saw our waiter once more to get the check before we left. The owners/management were great in that they were helping out the servers but I have been a server before and our server was not moving like it was busy and was not prioritizing.

i have been 3 times now and this is my experience also .. the owner/manager were great to deal with but the servers (2 different on my 3 trips) were very very slow ..

that said the pizza is some of the best i have had in okc

warreng88
09-26-2013, 09:02 AM
i have been 3 times now and this is my experience also .. the owner/manager were great to deal with but the servers (2 different on my 3 trips) were very very slow ..

that said the pizza is some of the best i have had in okc

That's disappointing that you had the same experience. I was hoping it was just me and everyone else was getting great service. I hope they ramp it up. If I go in the next time and it is the same, I am going to tell the manager, not to complain, but so some @$$hole later on doesn't have the same experience and go off the deep end.

Richard at Remax
09-26-2013, 10:01 AM
haven't been yet but the experiences sound like the ones ive had at Picassos in the paseo. great food, great managers, but the servers/service could be real ho hum with no sense of urgency. That being said I am looking forward to a slice.

sroberts24
09-26-2013, 10:29 AM
Like i said earlier i have been a lot. The first time the service was sub par, but has gotten better every time. Last night the service was excellent.

Plutonic Panda
09-26-2013, 01:39 PM
I was not satisfied at all with this place.

The food was great, and the waiter that served us was excellent. She was very nice and very interactive(if that makes any sense). It just took too dang long to get 2 slices of pizza. I also wish they would take down that black iron fence; it just makes me feel trapped. It would be nicer if there was a barrier of plants or something maybe with a 2-3 foot wall. They could use a cable to tie down the chairs and tables, if that is a concern; they were actually very nice quality chairs.

That said, this place has major potential and I would to make this a regular place to go hang out. Right now, I'm deciding if I want to move to a place around UCO in Edmond or I might possibly be looking at places in and around Midtown. This place would be awesome if it were improved.

I'm just hoping that overtime, with constructive criticism, the place will improve.

Mel
09-26-2013, 01:50 PM
Catch22, is that a reduction of balsamic vinegar they drizzled on top of that second pizza slice pic you posted up above? I love that stuff.

catch22
09-26-2013, 01:59 PM
Yes it is.

Mel
09-26-2013, 06:11 PM
OK then. I must check it out. That would send a slice of pizza into orbit.

Teo9969
09-26-2013, 06:20 PM
I was not satisfied at all with this place.

The food was great, and the waiter that served us was excellent. She was very nice and very interactive(if that makes any sense). It just took too dang long to get 2 slices of pizza. I also wish they would take down that black iron fence; it just makes me feel trapped. It would be nicer if there was a barrier of plants or something maybe with a 2-3 foot wall. They could use a cable to tie down the chairs and tables, if that is a concern; they were actually very nice quality chairs.

That said, this place has major potential and I would to make this a regular place to go hang out. Right now, I'm deciding if I want to move to a place around UCO in Edmond or I might possibly be looking at places in and around Midtown. This place would be awesome if it were improved.

I'm just hoping that overtime, with constructive criticism, the place will improve.

You were not satisfied at all, but you loved the food and the server?

Color me perplexed.

HangryHippo
09-26-2013, 06:24 PM
You were not satisfied at all, but you loved the food and the server?

Color me perplexed.

Don't forget the "very nice quality chairs".

Plutonic Panda
09-26-2013, 10:47 PM
You were not satisfied at all, but you loved the food and the server?

Color me perplexed.Yeah, 30 minutes for a slice of Pizza and then waiting 10 minutes for a can of Dr. Pepper after the waiter was coming out to bring me it and the manager just pulled her in like we didn't exist. Very rude. It wasn't the waiters fault, and when I asked why that happened, the manager told me we should just go somewhere else if we're going to complain.

Tonight was no better, I drove by with my cousin and they were blaring loud rap music and there were people outside cussing up a storm so everyone could hear it, just not classy at all. I really hope this place improves, as it could be cool.

Plutonic Panda
09-26-2013, 10:51 PM
Don't forget the "very nice quality chairs".I give credit where I think it is due, and the chairs were of very good quality. They have me on that. They're not just cheap tacky plastic chairs. That is one reason I can see them having that tall iron fence around it. However, it wouldn't take much for someone to hop it after they close and have 3 people, one throwing the chairs over the fence, once putting them in the truck, one sitting in the truck ready to get away. Now, I'm assuming they would put the chairs and tables inside at night, but I don't know.

I think this place could be great and has great potential, I just haven't like the vibe during my 3 recent visits, but I will continue trying.

Teo9969
09-26-2013, 10:55 PM
Yeah, 30 minutes for a slice of Pizza and then waiting 10 minutes for a can of Dr. Pepper after the waiter was coming out to bring me it and the manager just pulled her in like we didn't exist. Very rude. It wasn't the waiters fault, and when I asked why that happened, the manager told me we should just go somewhere else if we're going to complain.

Tonight was no better, I drove by with my cousin and they were blaring loud rap music and there were people outside cussing up a storm so everyone could hear it, just not classy at all. I really hope this place improves, as it could be cool.

Did you get the Manager's name?

No way would any business owner worth their salt will allow a manager to say "you should go somewhere else if you're going to complain". I understand you're younger and that sometimes people under 25 - 30 are not the preferred guests for employees in the restaurant industry, but in no way is it ever acceptable to say "you should go somewhere else if you're going to complain". If you can voice that incident to the owner, that would be awesome. Even if you can just tell them what day and time you were at the restaurant, the owner can probably figure that out.

Plutonic Panda
09-26-2013, 11:09 PM
Did you get the Manager's name?

No way would any business owner worth their salt will allow a manager to say "you should go somewhere else if you're going to complain". I understand you're younger and that sometimes people under 25 - 30 are not the preferred guests for employees in the restaurant industry, but in no way is it ever acceptable to say "you should go somewhere else if you're going to complain". If you can voice that incident to the owner, that would be awesome. Even if you can just tell them what day and time you were at the restaurant, the owner can probably figure that out.No, he said that and then immediately walked away and did something else like I wasn't even there, and I just kind of stood there. dumbfounded, questioning whether he really said that, and my cousin, just said lets get of here, so I did. It was unacceptable and next time I'm there, if I see him, hopefully I will be able to recognize him and get some information about him.

BTW, I don't remember the exact day that happened, but it was sometime in late August or very early September I believe.

andrew3077
09-26-2013, 11:15 PM
So just to offer an alternate opinion, I've dined in at Empire several times and I really enjoyed the food. The garlic knots were tasty and the slices were perfect, along with that tasty pink sauce to dip the crust in! I didn't notice excellent service, but I haven't yet experienced anything horrible like what was said above. I might have just caught them during better times. The patio has been spectacular the past week with the great weather, and take out is slowly becoming my new replacement for midnight taco bell runs. It's awesome to have another option that stays open late that's not McD's, TBell, IHOP, etc.

Plutonic Panda
09-26-2013, 11:23 PM
So just to offer an alternate opinion, I've dined in at Empire several times and I really enjoyed the food. The garlic knots were tasty and the slices were perfect, along with that tasty pink sauce to dip the crust in! I didn't notice excellent service, but I haven't yet experienced anything horrible like what was said above. I might have just caught them during better times. The patio has been spectacular the past week with the great weather, and take out is slowly becoming my new replacement for midnight taco bell runs. It's awesome to have another option that stays open late that's not McD's, TBell, IHOP, etc.Well, I really don't want to say it was horrible. See again, the slice of pizza I had, was a slice of pepperoni pizza; it very might as well have been the best slice of pizza I've ever had. The lady who helped us, was very nice and interactive. So let me break this down.

1. The atmosphere was great, except for the tall iron fence, but that's not really a big deal.

2.Our waiter was very nice!

3.The food took waaaaaaaaay to long to get out there, a little irritating, but that's okay, I was talking with my cousin and enjoying myself.

4.Then when I wanted another can of Dr. Pepper, our waitress went to go get it, and someone(who I thought to be a manager) called her name and said get in here I need you, as she was walking out. I thought that was kind of rude and odd.

5.The man who did that was indeed a manager(or claimed to be) and when I asked why he did that and why the food took so long, he you're just being negative and if all I was going to do was complain, I should go somewhere else that suits my needs better.

I just thought it was very unprofessional and rude. I am still very mixed about this place. I really, REALLY want to like it, and I will definitely give it a third chance(well to be fair, fourth, as tonight we just drove by it). Hopefully I just went on bad days, and was just really unlucky lol, because I want to say great things about it.

Teo9969
09-26-2013, 11:49 PM
Well, I really don't want to say it was horrible. See again, the slice of pizza I had, was a slice of pepperoni pizza; it very might as well have been the best slice of pizza I've ever had. The lady who helped us, was very nice and interactive. So let me break this down.

1. The atmosphere was great, except for the tall iron fence, but that's not really a big deal.

2.Our waiter was very nice!

3.The food took waaaaaaaaay to long to get out there, a little irritating, but that's okay, I was talking with my cousin and enjoying myself.

4.Then when I wanted another can of Dr. Pepper, our waitress went to go get it, and someone(who I thought to be a manager) called her name and said get in here I need you, as she was walking out. I thought that was kind of rude and odd.

5.The man who did that was indeed a manager(or claimed to be) and when I asked why he did that and why the food took so long, he you're just being negative and if all I was going to do was complain, I should go somewhere else that suits my needs better.

I just thought it was very unprofessional and rude. I am still very mixed about this place. I really, REALLY want to like it, and I will definitely give it a third chance(well to be fair, fourth, as tonight we just drove by it). Hopefully I just went on bad days, and was just really unlucky lol, because I want to say great things about it.

Was the server at your table when the manager called her in or on her way to the table? Because if it's the latter, I'm trying to picture how the conversation between you and the manager was even broached.

Also, in the future, when you're at a restaurant and you feel you need to talk to the manager, good or bad, it's good to make it conversational. So when either the manager approaches you (usually because you ask the server to send the manager over) or you approach the manager, the conversation goes something like:

Manager: "Hey guys, how are you doing tonight?"

You: "Hello sir/ma'am, my name is Plu Pan, and sorry, but I didn't catch your name."

Manager: "Oh, yes, I'm _____"

You: "Pleasure to meet you _____." and then "I noticed the food took x amount of time to come out tonight, and that seemed a little long given the amount of people dining"

Manager: "Oh...apology blah blah explanation blah blah blah what can we do for you?"

Plutonic Panda
09-27-2013, 12:34 AM
Was the server at your table when the manager called her in or on her way to the table? Because if it's the latter, I'm trying to picture how the conversation between you and the manager was even broachedOk, so I asked for another can of Dr. Pepper. . . she said she'd bring it right out. . . so she went in to get it, and in a few mins or so, she opened the door that leads to the patio and we were sitting on the opposite corner. . . right after she came out, she hadn't made it to our table yet, someone came out and told her come back and something else, I couldn't really make it out. . . so she went back in and did whatever it is she did. . . she eventually came back out ten minutes later and said she was sorry, her manager called her in to assist him.

some time later, as we were leaving, I noticed the same guy who called her, because when the door was open I could see him shouting her name(which I can't remember that either), and I said "excuse me, why did it take so long for our food to be served and why did you call the lady in when she was already halfway to our table? and then he said stop being negative and go somewhere else yada yada yada. . .

That makes sense?


Also, in the future, when you're at a restaurant and you feel you need to talk to the manager, good or bad, it's good to make it conversational. So when either the manager approaches you (usually because you ask the server to send the manager over) or you approach the manager, the conversation goes something like:

Manager: "Hey guys, how are you doing tonight?"

You: "Hello sir/ma'am, my name is Plu Pan, and sorry, but I didn't catch your name."

Manager: "Oh, yes, I'm _____"

You: "Pleasure to meet you _____." and then "I noticed the food took x amount of time to come out tonight, and that seemed a little long given the amount of people dining"

Manager: "Oh...apology blah blah explanation blah blah blah what can we do for you?"That is really good advice and I'll remember that next time. I don't why I didn't think of that though, I guess it will just come with experience.

Teo9969
09-27-2013, 01:02 AM
Ok, so I asked for another can of Dr. Pepper. . . she said she'd bring it right out. . . so she went in to get it, and in a few mins or so, she opened the door that leads to the patio and we were sitting on the opposite corner. . . right after she came out, she hadn't made it to our table yet, someone came out and told her come back and something else, I couldn't really make it out. . . so she went back in and did whatever it is she did. . . she eventually came back out ten minutes later and said she was sorry, her manager called her in to assist him.

some time later, as we were leaving, I noticed the same guy who called her, because when the door was open I could see him shouting her name(which I can't remember that either), and I said "excuse me, why did it take so long for our food to be served and why did you call the lady in when she was already halfway to our table? and then he said stop being negative and go somewhere else yada yada yada. . .

That makes sense?


It makes sense, but it makes me cringe :wink:

I can live with the question about why the food took a long time. That's totally common and a very natural question in the course of really any profession (I imagine the project managers and developers of aLoft had to ask that question of their now-defunct concrete contractor).

I can't understand asking the question of why the manager asked the server to come do something. It seems a bit to me like questioning a server as to why they went to "table x" before coming to my table, or questioning a banker as to why they answered their office phone while you were present.

I can't exactly pin point why it's a painfully weird question to ask a restaurant manager other than maybe the question gives off a sense that you're telling them how to do their job.

And believe me, based on how you conduct yourself on this forum, I don't doubt you had anything but the best intentions. But intentions don't communicate anything, and I just get the sense from everything you've said that the manager felt very attacked based on how you communicated your concerns. That certainly does not absolve him of the egregious action of saying "you should go somewhere else" and he absolutely should have taken the opportunity to talk through the issues with you. But I can see how he may have felt provoked.


That is really good advice and I'll remember that next time. I don't why I didn't think of that though, I guess it will just come with experience.

No biggie at all. Education takes time and opportunity. I don't think anybody's life is going to be lost over dinner. :tongue:

Plutonic Panda
09-27-2013, 01:46 AM
It makes sense, but it makes me cringe :wink:

I can live with the question about why the food took a long time. That's totally common and a very natural question in the course of really any profession (I imagine the project managers and developers of aLoft had to ask that question of their now-defunct concrete contractor).

I can't understand asking the question of why the manager asked the server to come do something. It seems a bit to me like questioning a server as to why they went to "table x" before coming to my table, or questioning a banker as to why they answered their office phone while you were present.

I can't exactly pin point why it's a painfully weird question to ask a restaurant manager other than maybe the question gives off a sense that you're telling them how to do their job.

And believe me, based on how you conduct yourself on this forum, I don't doubt you had anything but the best intentions. But intentions don't communicate anything, and I just get the sense from everything you've said that the manager felt very attacked based on how you communicated your concerns. That certainly does not absolve him of the egregious action of saying "you should go somewhere else" and he absolutely should have taken the opportunity to talk through the issues with you. But I can see how he may have felt provoked.

I completely understand where you're coming from. I don't have any vendetta against the manager though. People are human and sometimes snap, make mistakes, etc... Now, if this has happened to multiple people, then yeah, something needs to be done about it. I don't think I had had a tone with him, but then again, who am I to criticize myself lol. . . so maybe he was in a pickle and just flustered and took it the wrong way.

Anyways, like I said, I am more than willing to go back and optimistic that everything will be good this time. I have no doubt the owner wants to make this a wonderful experience for everyone and I bet you, I'll be back on here in less than a week saying I had a great time.


No biggie at all. Education takes time and opportunity. I don't think anybody's life is going to be lost over dinner. :tongue:True true true. . . I don't want to be one of "those" guys who get worked up on something minuscule and before I know it, I'll be hunched over my keyboard like Praedura and the stage center announcement writing, day 3,568, food supplies running low, and I still am not anywhere close to finding out the answer as to why the waiter went back inside!!!! or in Praedura's case, it would be along the lines of, day 4,593, food supplies running low, and still just 90 days away from it, I am beginning to think Steve is a wizard who keeps altering the time patterns lol :)

I'm just joking of course, with Praedura and Steve. I trust Steve and I might actually be more excited than Praedura about this new tower, I dunno lololol ;p

soonerguru
09-27-2013, 02:14 AM
Went tonight and the service -- and pizza -- were exemplary. AND celebrity chef Danny Bowien was there with his entourage. The place is getting great!

betts
09-27-2013, 06:20 AM
How cool would it be if Danny put a restaurant at the Plaza?

catch22
09-27-2013, 10:03 AM
Awesome!!

ljbab728
09-27-2013, 11:43 PM
I wonder if it isn't time for this to be moved to the food thread.

warreng88
09-28-2013, 07:58 AM
How cool would it be if Danny put a restaurant at the Plaza?

I have heard the upholstery shop is looking for other digs and will soon sell his building. It would be a good spot for a Mission Chinese.

Joe Kimball
10-01-2013, 08:59 PM
I went for dinner during the festival Saturday. I thought that it was exquisite with the outdoor seating (I didn't feel trapped by the gate, but that's preference), the heady flavor of the Fat Tony, and...well, the service was a tad slow, I think, but that didn't matter this evening. I'm thrilled to hear of their extended hours.

Mind, I experienced this after a couple of glasses of Choctaw Avenue merlot from across the street... ;)