positano
06-16-2011, 10:47 AM
I'm all done.
I've been to Frank's Underwater Sports several times over the last few years. It's a bit of an effort (it's about 20 minutes out of the way for me). On at least 4 of those trips I've been there during their regular business hours and the door has been locked. I think once there was a sign explaining they were doing a class somewhere. Another time someone showed up late, but knew nothing about any of the equipment and said the "regular guy" would be back after lunch. The most recent was today - the sign says they open at 10:30am. That's when I was there - door locked, no sign of anyone inside.
They've seen the last of me. Locally owned merchants complain about internet retailers, but it's no wonder with customer service like this. Frank's has been around for a long time, so they must have enough customer base to make it. They've lost my business permanently.
I've been to Frank's Underwater Sports several times over the last few years. It's a bit of an effort (it's about 20 minutes out of the way for me). On at least 4 of those trips I've been there during their regular business hours and the door has been locked. I think once there was a sign explaining they were doing a class somewhere. Another time someone showed up late, but knew nothing about any of the equipment and said the "regular guy" would be back after lunch. The most recent was today - the sign says they open at 10:30am. That's when I was there - door locked, no sign of anyone inside.
They've seen the last of me. Locally owned merchants complain about internet retailers, but it's no wonder with customer service like this. Frank's has been around for a long time, so they must have enough customer base to make it. They've lost my business permanently.