MSully
03-07-2011, 08:07 PM
What follows is what I just sent to Bunny's Onion Burgers....
I hate to say it, but I will probably not be back... here's why... I hope someone cares...
It was about 5:30 this Monday evening, March 7, when I pulled up to Bunny's Onion Burgers at 50th and N. Meridian, and the first bad sign... the place is empty at dinner time.
It's been a couple of years since I've been in, but after watching Oklahoma City A to Z last night on OETA (I had recorded it on my DVR), we liked what we saw, and what the heck - wanted to try you out again.
When I came in, I was met by a young blonde girl - friendly or even mildly interested in her job would not be how I would describe her demeanor... bad sign #2.
Next, I placed my order, and sat down at one of the tables. The other person (working?) - a guy with a tattoo on his neck and ear-buds in his ears, appeared, and began to apparently "train" the young girl on how to clean the grill before cooking. Her not catching on apparently, he just cleaned the grill himself in preparation to cook my burgers.
A few minutes later - and I mean several minutes - she walked over to my table, and said, "I've been told to inform you that we are out of onion rings"... really... an onion burger joint that's out of onion rings?! Again, no emotion or anything like "gee, were really sorry that we ran out of onion rings, can we offer you some other mouthwatering gem, or at least give you a rain check for a free order next time your in?" No, nothing so friendly as that - just "I was told to inform you bla bla bla...." bad sign #3...
Next, while waiting, I could see that my fries were already done in the fry basket and waiting on the burgers - AND I could tell from where I sat, that they were not cooked enough - almost raw looking and no nice brown "come and eat me now" color. So in my friendliest manner, I said to the waitress that we like our fries kind of well done, so please cook them longer. She kind of looked at me funny, like I just told her that she smelled funny or something, and I could see that she did not bother to pass on the message to "the cook?". Well, he must of heard I guess, cause a min or two later, after he had finished bagging the burgers, he gave her a funny glance, as if to say "gee, I guess we'll cook the fries some more for the guy who thinks we don't know how to cook fries", and reaching behind him, grabbed the basket and dropped them back in the fryer for a bit. When he pulled them back out, they still didn't have any real brown color to them, and he proceeded to bag them for me. (sigh), I wasn't going to challenge them any further - either they understand how make crispy frees or they don't - at that point it was obvious that trying to do a bang-up job was NOT job one for them. As they were bagging me up to leave, I made some polite conversation about seeing Bunny's on the OETA special, at which point the "cook" took out his ear buds, and mentioned that he was there and training that day - and sure enough, when I went back to watch the show, there he was. Nice enough guy I suppose - and her too - but it was pretty clear that she would have rather been checking her face-book page or something, and he... well he just wanted to get his ear-buds back in. So, how many more bad signs is that... at this point I don't think it matters. When I got home, the fries of course were undercooked (soggy and limp) - and went straight to the garbage. OK, so the burgers just passed the "are these things safe to eat" test, and were actually pretty good - but on balance, that's not enough to bring me back in the door. If I thought these people actually gave a crap about being there and making sure I was going to get some bitchin' food - I might be inclined to give them another chance to get it right. But with the "I could care less about being here" attitude dripping off the rafters, I don't need that - I'd rather go down the street to the mexican run McDonalds, where all 30 faces look eager to make sure I get it right, and that I actually want to come back - because they actually get it - I could stand in their parking lot and hit another half-dozen places to eat with a stone, and they know it.
Now you may think that I had a little too much fun writing this, and might be inclined to just write me off as someone who had a bad day anyway, and is just looking for some poor dog to kick - and I cannot tell a lie, it did made me sit back and grin a little 'cause I finally got off my lazy ass and wrote a valid complaint about something that actually happens to me more than... well... more than chance or... too often - lets just put it that way. But I am dead serious man, and would not have even bothered if I was not sure that you (that is, whoever owns this place now), are actually concerned about staying in business, because with all the competition out there (that I could hit with a stone, remember?) like Little Mikes, who is closer to me anyhow, and as of last night, 150% better - I have no reason to be back. And I'm not trying to get anyone fired - I don't want anyone to lose their job - but let this be a lesson to them, and a chance to understand why they are there and who pays their check. I was once a teenager working in a fast food place, and you bet, my mind was on the cute girls in line, NOT what I was about to feed them - but I can tell you after a few good complaints, I started to care. Good luck to you, I really hope this gets through, and that you can keep this place open so that even these two can keep a job.
Michael
I hate to say it, but I will probably not be back... here's why... I hope someone cares...
It was about 5:30 this Monday evening, March 7, when I pulled up to Bunny's Onion Burgers at 50th and N. Meridian, and the first bad sign... the place is empty at dinner time.
It's been a couple of years since I've been in, but after watching Oklahoma City A to Z last night on OETA (I had recorded it on my DVR), we liked what we saw, and what the heck - wanted to try you out again.
When I came in, I was met by a young blonde girl - friendly or even mildly interested in her job would not be how I would describe her demeanor... bad sign #2.
Next, I placed my order, and sat down at one of the tables. The other person (working?) - a guy with a tattoo on his neck and ear-buds in his ears, appeared, and began to apparently "train" the young girl on how to clean the grill before cooking. Her not catching on apparently, he just cleaned the grill himself in preparation to cook my burgers.
A few minutes later - and I mean several minutes - she walked over to my table, and said, "I've been told to inform you that we are out of onion rings"... really... an onion burger joint that's out of onion rings?! Again, no emotion or anything like "gee, were really sorry that we ran out of onion rings, can we offer you some other mouthwatering gem, or at least give you a rain check for a free order next time your in?" No, nothing so friendly as that - just "I was told to inform you bla bla bla...." bad sign #3...
Next, while waiting, I could see that my fries were already done in the fry basket and waiting on the burgers - AND I could tell from where I sat, that they were not cooked enough - almost raw looking and no nice brown "come and eat me now" color. So in my friendliest manner, I said to the waitress that we like our fries kind of well done, so please cook them longer. She kind of looked at me funny, like I just told her that she smelled funny or something, and I could see that she did not bother to pass on the message to "the cook?". Well, he must of heard I guess, cause a min or two later, after he had finished bagging the burgers, he gave her a funny glance, as if to say "gee, I guess we'll cook the fries some more for the guy who thinks we don't know how to cook fries", and reaching behind him, grabbed the basket and dropped them back in the fryer for a bit. When he pulled them back out, they still didn't have any real brown color to them, and he proceeded to bag them for me. (sigh), I wasn't going to challenge them any further - either they understand how make crispy frees or they don't - at that point it was obvious that trying to do a bang-up job was NOT job one for them. As they were bagging me up to leave, I made some polite conversation about seeing Bunny's on the OETA special, at which point the "cook" took out his ear buds, and mentioned that he was there and training that day - and sure enough, when I went back to watch the show, there he was. Nice enough guy I suppose - and her too - but it was pretty clear that she would have rather been checking her face-book page or something, and he... well he just wanted to get his ear-buds back in. So, how many more bad signs is that... at this point I don't think it matters. When I got home, the fries of course were undercooked (soggy and limp) - and went straight to the garbage. OK, so the burgers just passed the "are these things safe to eat" test, and were actually pretty good - but on balance, that's not enough to bring me back in the door. If I thought these people actually gave a crap about being there and making sure I was going to get some bitchin' food - I might be inclined to give them another chance to get it right. But with the "I could care less about being here" attitude dripping off the rafters, I don't need that - I'd rather go down the street to the mexican run McDonalds, where all 30 faces look eager to make sure I get it right, and that I actually want to come back - because they actually get it - I could stand in their parking lot and hit another half-dozen places to eat with a stone, and they know it.
Now you may think that I had a little too much fun writing this, and might be inclined to just write me off as someone who had a bad day anyway, and is just looking for some poor dog to kick - and I cannot tell a lie, it did made me sit back and grin a little 'cause I finally got off my lazy ass and wrote a valid complaint about something that actually happens to me more than... well... more than chance or... too often - lets just put it that way. But I am dead serious man, and would not have even bothered if I was not sure that you (that is, whoever owns this place now), are actually concerned about staying in business, because with all the competition out there (that I could hit with a stone, remember?) like Little Mikes, who is closer to me anyhow, and as of last night, 150% better - I have no reason to be back. And I'm not trying to get anyone fired - I don't want anyone to lose their job - but let this be a lesson to them, and a chance to understand why they are there and who pays their check. I was once a teenager working in a fast food place, and you bet, my mind was on the cute girls in line, NOT what I was about to feed them - but I can tell you after a few good complaints, I started to care. Good luck to you, I really hope this gets through, and that you can keep this place open so that even these two can keep a job.
Michael