I love Braums and I love the fresh food market. However, the store in Spencer has issues.

I don't know how their computer system works, but it seemed like nobody could figure out if an order had been filled or not. I sat there and watched them fill 3 different orders 2x and wound up throwing out the food while I waited 30 minutes for a single Mix.

Try telling that to the next wheelchair-bound person you see buying milk at Braum's, and they'd probably kick your ass. . . if only they had legs.

Or a Mom with toddlers needing to drag them inside trying to keep them from pulling things off the shelves and then lugging it out to the car and making sure they don't bolt out into the parking lot and hoping the whole time it doesn't start to rain.

Anybody else I can see it not being a problem or if I'm by myself it's not a problem.

Sorry for the :k-bunny: but when is Braum's going to get their bathrooms updated to have a diaper changing station? I wrote the company a long time ago about this and received no response and those manager's that I have asked just shrug their shoulders. Again sorry for the :k-bunny: .

:backtotop

We now return you to our program already in progress.

I'll be interested in these new items. One dumb clarifying question, are they part of the menu?

I wish Braums sold milk and other groceries through the drive through? It would be a smart business move.

Braums should have rule, three grocery items sold through the drive through, any more than that, the customer needs to come inside. This may help improve their image and attract more customers. I cant say i like Braums any more, Every time I order a malt, it has been nasty. The best malts are the ones i make at home.

A Braum's w/ Fresh Market grocery, built with an urban design, would be an excellent addition to downtown. It's local and would fill a niche. Produce, hamburgers, and ice cream...a great combination for downtown.

I wish Braums sold milk and other groceries through the drive through? It would be a smart business move.
The reason people were stating that, is because they used to do that up until last year. Made some people mad.



Braums should have rule, three grocery items sold through the drive through, any more than that, the customer needs to come inside. This may help improve their image and attract more customers. I cant say i like Braums any more, Every time I order a malt, it has been nasty. The best malts are the ones i make at home.

I agree in theory, but have you ever waited in a Braum's drivethru? It's ridiculous, and that's just for people ordering food, I couldn't imagine how long the line would take if people wanted to add a couple groceries to their order. It's for that reason Braum's quit doing this last year. The lines are still ridiculous, even if only one car is in line.

i dont think its hurtful or mean to tell a manager of a location how you really feel about the chain/their store.


agreed. within reason.

remember we are still talking about a real, living and breathing, human being here. and just because you are on the internet does not mean that normal rules of human decency do not apply.

i am not sure if food critics made it acceptable to talk about restaurants so harshly or not, but they certainly are not acting like responsible human beings when they do so. yes, they are getting paid for the opinion, but there is a way to phrase it so their own humanity remains intact.

another soap box: why is it ok to treat service personnel like third class citizens? a lot of people think that they can speak however they like to some one in the food industry, but (heaven forbid!) that person reacts! when did it become ok to completely lose your mind if you don't get exactly what you ordered in exactly the right time and way that you think it should be?

Two things apply in life; even on the internet or in a restaraunt:
* treat others like you want to be treated
* if you can't say something nice, maybe you just aren't a good person


:LolLolLol

The reason people were stating that, is because they used to do that up until last year. Made some people mad.




I agree in theory, but have you ever waited in a Braum's drivethru? It's ridiculous, and that's just for people ordering food, I couldn't imagine how long the line would take if people wanted to add a couple groceries to their order. It's for that reason Braum's quit doing this last year. The lines are still ridiculous, even if only one car is in line.

Good point. Maybe in the future they could offer a second drive through for groceries. I know that is a stretch though.

agreed. within reason.

remember we are still talking about a real, living and breathing, human being here. and just because you are on the internet does not mean that normal rules of human decency do not apply.

i am not sure if food critics made it acceptable to talk about restaurants so harshly or not, but they certainly are not acting like responsible human beings when they do so. yes, they are getting paid for the opinion, but there is a way to phrase it so their own humanity remains intact.

another soap box: why is it ok to treat service personnel like third class citizens? a lot of people think that they can speak however they like to some one in the food industry, but (heaven forbid!) that person reacts! when did it become ok to completely lose your mind if you don't get exactly what you ordered in exactly the right time and way that you think it should be?

Two things apply in life; even on the internet or in a restaraunt:
* treat others like you want to be treated
* if you can't say something nice, maybe you just aren't a good person


:LolLolLol


Good Idea

I like braums but the one on N May is wayyyy to slow!.

The last few times I was there I ordered a burger..the person who took my order then went back and prepared the food. ...So the person waiting in line behind me had to wait till my order was totally done before they ordered.

And this has happened to me more than once.

The problem I have with this is there were 3 people in the back and the manager all talking and doing nothing. It was lunch time and I had to wait 20 mins for my burger..

Same thing happened to my wife and some friends on different occasions....

I just wish they would remodel some of their existing stores. The one on Danforth in Edmond is like walking back into 1980. It's just gross. When we first moved here a few years ago, my kids would laugh at the antiquated television commercials for Braums. Then when we finally went in one, they were like "okay we get it. The inside of the stores match the commercials."

agreed. within reason.

remember we are still talking about a real, living and breathing, human being here. and just because you are on the internet does not mean that normal rules of human decency do not apply.

i am not sure if food critics made it acceptable to talk about restaurants so harshly or not, but they certainly are not acting like responsible human beings when they do so. yes, they are getting paid for the opinion, but there is a way to phrase it so their own humanity remains intact.

another soap box: why is it ok to treat service personnel like third class citizens? a lot of people think that they can speak however they like to some one in the food industry, but (heaven forbid!) that person reacts! when did it become ok to completely lose your mind if you don't get exactly what you ordered in exactly the right time and way that you think it should be?

Two things apply in life; even on the internet or in a restaraunt:
* treat others like you want to be treated
* if you can't say something nice, maybe you just aren't a good person


:LolLolLol

Nobody's attacked "braums manager" personally, just the company that he's representing and advertising for here on OKC Talk. Nobody cares that Braum's is going to start selling pasta sauce; they do care about shopping and eating in a clean store and getting their orders in a timely manner--which is something that Braum's appears to care little about. And that's frustrating because Braum's has some great things going for it otherwise.

If this thread was titled "Coming soon to your neighborhood Braum's: A mop" I'd wager it would have been received much more warmly than it has.

I like braums but the one on N May is wayyyy to slow!.

The last few times I was there I ordered a burger..the person who took my order then went back and prepared the food. ...So the person waiting in line behind me had to wait till my order was totally done before they ordered.
And this has happened to me more than once.

The problem I have with this is there were 3 people in the back and the manager all talking and doing nothing. It was lunch time and I had to wait 20 mins for my burger..

Same thing happened to my wife and some friends on different occasions....

If the service is that bad, why do you keep going back ?

I've always found it interesting that the harshest critics on this site are those who operate with complete anonymity.

I've always found it interesting that the harshest critics on this site are those who operate with complete anonymity.

It is called internet courage.

Braum's is fast food. Your crazy if your expecting first class service at anyplace that has a drive thru.

The next time service is that bad, be an adult and ask for the manager. Try your best to keep it respectful and he/she just might give you a freebie. If the manager blows you off, walk out respectfully and call the corporate office. You would be suprised what contacting the big bosses can do these days.

Sounds good. Braum's manager, switching topics - is there a chance a Braum's fresh market will come to downtown?

i was floored when i recently went to Braums and tried to order a smoothie. Apparently Braums doesnt have smoothies listed anywhere on their menu board and the idea of mixing yogurt with fresh fruit hasnt crossed into the mindsets yet of this corporate dairy giant. they are missing potential revenue, not just mine.

i was floored when i recently went to Braums and tried to order a smoothie. Apparently Braums doesnt have smoothies listed anywhere on their menu board and the idea of mixing yogurt with fresh fruit hasnt crossed into the mindsets yet of this corporate dairy giant. they are missing potential revenue, not just mine.

As shameful as it is to admit this, if Braum's didn't have that damnable blue birthday cake ice cream, there would never be a reason to go in one.

In Norman, there's Passionberri and Rusty's. I only go to Braum's when the urge for sickly sweet, robin's egg blue ice cream demands to be assuaged and will accept no substitutes.

Their business model seems a bit Donny and Marie, like they can't quite decide what they want to be. (I'm a little bit ice cream shop, I'm a little bit grocery store, with the rest folded into a burger joint).

call the corporate office. You would be suprised what contacting the big bosses can do these days.

I can vouch for that. Years ago my family and I were eating at the Garfield's in Crossroads Mall, and business was slow, so a large group of the server staff was standing about three tables away, discussing, apparently, their sexual exploits, preferences, proclivities, etc.

It was a mixed crowd of male and female staff members, and the terms in which these things were being described were right of urbandictionary.com. My wife was absolutely mortified, and the rest of the meal was rather uncomfortable and embarrassing.

We finished our meal, and the next morning I fired off an email to corporate, figuring I'd get the form letter response. Within about 90 minutes, the receptionist at my office called and said "I'm transferring a call. Some guy named Vince Orza wants to talk with you."

That was a most interesting conversation, I can assure you, and totally unexpected.

Braum's is fast food. You're crazy if you are expecting first class service at anyplace that has a drive thru.

not necessarily true. often true, but there are exceptions.



The next time service is that bad, be an adult and ask for the manager. Try your best to keep it respectful and he/she just might give you a freebie. If the manager blows you off, walk out respectfully and call the corporate office. You would be suprised what contacting the big bosses can do these days.


TRUTH.

if it was bad enough to complain to other people about, then it should be important enough to let the people who really care know. if you can't find anyone who really cares, don't go back.

your local business owners thank you for your frank, rational feedback.

I like Braum's dairy products, burgers, and fries, but more and more I'm thinking maybe they should stop trying to diversify so much and just stick to what they do best.

As for remodeling their stores, they've been doing a lot of that this past year or so. Some of them have been torn down and rebuilt (I don't much care for the new model but it's better than the old ones). Some of them have just gotten a facelift. In any case, they're at least trying in that area.

Also, I've learned to never go into a Braum's in the evening hours. All you get are surly teenagers who don't give two poops whether you get your order or not.

Not true with Braum's about contacting the manager/corporate. I've written several letters to the corporate office/emails and talked to managers. Managers don't care and never once got a call or letter back from corporate. I did talk to them once on phone, but they said they had no interest of changing.

Not true with Braum's about contacting the manager/corporate. I've written several letters to the corporate office/emails and talked to managers. Managers don't care and never once got a call or letter back from corporate. I did talk to them once on phone, but they said they had no interest of changing.It seems that with that attitude that management has taken then I question if Braums has a bright future as a company. I heard ever since the elderly owners turned over the business to their son Drew Braum that the decline started from that point going forward. How sad. Another Oklahoma company being ran through the ground. If they do not adapt and change, then they will fall to the waste side just like Fleming Companies, TG&Y, CR Anthony etc....

I recently wrote that to me Braum's typcially just seems dirty and that the service is inconsistent at best.

I want to say though that this past week we were in the Braum's in Edmond on South Broadway and it was amazingly clean, pleasant staff, excellent service.

Way to go! This should be the standard for all others!

I live near the Braums on NW Expressway and Meridian. It is clean and the staff is always friendly and helpful. Braums is Braums, an ice cream and dairy store. It's not meant to be a fine dining experience. I am glad to have one around the corner. I take it for what it is a fast food restaurant with the ability to buy a limited amount of groceries.

I live near the Braums on NW Expressway and Meridian. It is clean and the staff is always friendly and helpful. Braums is Braums, an ice cream and dairy store. It's not meant to be a fine dining experience. I am glad to have one around the corner. I take it for what it is a fast food restaurant with the ability to buy a limited amount of groceries.

Agreed. It is certainly no more or less "cleanly" than any other fast food establishment around the metro, in my experience. I love that the grocery is there, its so convenient. I was just thinking several months ago, if they had pasta and sauce, I could avoid several trips to the megamart (Braum's is much closer to us than any grocery store) - and now they do! Pretty cool.

I live near the Braums on NW Expressway and Meridian. It is clean and the staff is always friendly and helpful. Braums is Braums, an ice cream and dairy store. It's not meant to be a fine dining experience. I am glad to have one around the corner. I take it for what it is a fast food restaurant with the ability to buy a limited amount of groceries.

I disagree. That store is inconsistent as the rest of them and the color scheme they went for on the roof is HORRIBLE. They have a hot pink and blue roof. I was really disappointed considering they just remodeled this store and did the nice stacked stone out front, similar to their new concept stores, like the one on NW 39th and Tulsa, they totally missed the mark on the inside and the roof looks like it threw up, it's hideous. Braum's must let the family do it's marketing and design, no way professionals are working for them.

Braum's re-opened today

To anybody who went to the new Braums, how did it look?

:congrats:
Yeah it is finally open ! I was going to tell you how it looks but my wife went through the drive-thru. I'll get back with you on that gotta go before my food gets cold.

:congrats:
Yeah it is finally open ! I was going to tell you how it looks but my wife went through the drive-thru. I'll get back with you on that gotta go before my food gets cold.

Never mind, I just went there, it is much better than the old one, very classy looking

I like the older Braums better they have a more country feel to them.

I just hope the service and cleanliness of the new Braums is better than the old one. I have always loved the food though but if I had my choice I'd go through the drive-thru. Please no snide comments about my carbon footprint either.

I like the older Braums better they have a more country feel to them.

You can always go to the Braum's on Main Street if you want to go to Country Braum's

Did they always shy away from the soft serve? While its inclusion on their menu might not be as imperative these days with Freddy's and so forth in town, I was inspired to think of this when the other day I was refused a Mix with ice cream, being told that they insist on using frozen yogurt.

Did they always shy away from the soft serve? While its inclusion on their menu might not be as imperative these days with Freddy's and so forth in town, I was inspired to think of this when the other day I was refused a Mix with ice cream, being told that they insist on using frozen yogurt.

braum's mix is nasty, its a pathetic attempt at the more popular blizzard by dairy queen.

unlike dairy's queen's superior frozen treat which has bits of candy finely crushed and thoroughly blended in with the ice cream, braums incarnation is just a bunch of ginormous candy chunks blended through it, and even worse, more huge chunks of candy to choke on piled high on top of it.

oh ya we'll just stroll over to the local DQ instead..........

Half the time when I order a mix they are out of the soft serve.

I'll take a Braums hand dipped shake over a shake anywhere else!

As far as the soft serve (frozen yogurt) is concerned---that's why I attempted it with ice cream, or rather, I thought that they DID use ice cream, but stuck to chocolate and vanilla. As I attempted "another flavor from that which is usual", I was then brought back to reality.

I could, and do, get concretes from Freddy's, but I'd like to patronize Braums. I figured before I got too hung up on their lack of soft ice cream, I'd ask if anyone knew if they in fact had it at one time, and not frozen yogurt.

braums has always used the frozen yogurt in a mix

I like the Mixes. My chocolate with Heath bars is always nicely, well, mixed. I enjoy Freddy's too, but it's custard. Different deal.

Speaking of Braum's...they lost a lot of business over no longer filling ANY grocery orders from the drive-through. Think of all the mothers of little children and handicapped customers who have to go through the process of getting a parking space, getting out and maybe getting small children out of the car, herding in, maybe with a cane or walker, fetching milk, bread, eggs, etc. then having to get it back out to to the car (with no package help). Most Braum's are near a grocery store where you can get EVERYTHING you need plus package help. Braum's is missing out on a real bonanza here. Of course I think Drew Braum is a dunce next to Bill Braum.

Braums is already slow enough, if they go back to groceries through the drivethrough, that'll slow them down even worse. They need to bring in executives from other fast food chains and quit running the pony show.

Drew Braum should take note or advice from postings on this form. I can sum it all up in three points.

1. Please sell one or two grocery items through the drive through. (There is a huge market for this business concept.)

2. Please do not make malts, shakes or mixes with soft serve frozen yogurt, unless requested. (Typically most people do not like soft serve as soft serve frozen yogurt is used as a cheep substitute for real Ice cream - Real Ice Cream is something Braums was once known for.)

3. Pay your employees fair and treat them with respect. ( I hate seeing a manager with a power trip pushing the teenager workers to their limits, I'm surprised the managers have not learned they will not get real results by treating people poorly.)

Drew Braum should take note or advice from postings on this form. I can sum it all up in three points.

1. Please sell one or two grocery items through the drive through. (There is a huge market for this business concept.)

2. Please do not make malts, shakes or mixes with soft serve frozen yogurt, unless requested. (Typically most people do not like soft serve as soft serve frozen yogurt is used as a cheep substitute for real Ice cream - Real Ice Cream is something Braums was once known for.)

3. Pay your employees fair and treat them with respect. ( I hate seeing a manager with a power trip pushing the teenager workers to their limits, I'm surprised the managers have not learned they will not get real results by treating people poorly.)

Well said!!! Maybe if one could get 1 or 2 items as you say and it requires a handicap placard shown to the person at the window?

braum's mix is nasty, its a pathetic attempt at the more popular blizzard by dairy queen.

unlike dairy's queen's superior frozen treat which has bits of candy finely crushed and thoroughly blended in with the ice cream, braums incarnation is just a bunch of ginormous candy chunks blended through it, and even worse, more huge chunks of candy to choke on piled high on top of it.

Blizzards suck. There is nothing better on this Earth than a Braum's chocolate and strawberry Mix.

we do accomodate the handicapped

Well said!!! Maybe if one could get 1 or 2 items as you say and it requires a handicap placard shown to the person at the window?

Because no one's going to show up at the window after having ordered and not have their placard? Yeah, right. People would take advantage of that right and left. This would slow down an already slow process (and frankly, I don't know what Braum's you all go to or what you order, but it's usually fairly fast for me, unless I get chicken strips and those take awhile to cook, and anyone that cooks chicken should know that!).

"Oh, I'm sorry, it must be here somewhere. I must have just misplaced it. Surely you wouldn't take the milk back now, would you? You wouldn't do that to a crippled little old lady now, would you?" :doh:

...and we wonder why OKC was voted the fattest city! :dizzy:

...and we wonder why OKC was voted the fattest city! :dizzy:

On the contrary---I don't think there was any questioning. ;)

Wait a second, though; Airplane's outline inspires a question. Have they started making shakes and malts with frozen yogurt unless ice cream is requested? Thank you for your input, Braums manager.

Drew Braum should take note or advice from postings on this form. I can sum it all up in three points.

1. Please sell one or two grocery items through the drive through. (There is a huge market for this business concept.)

2. Please do not make malts, shakes or mixes with soft serve frozen yogurt, unless requested. (Typically most people do not like soft serve as soft serve frozen yogurt is used as a cheep substitute for real Ice cream - Real Ice Cream is something Braums was once known for.)

3. Pay your employees fair and treat them with respect. ( I hate seeing a manager with a power trip pushing the teenager workers to their limits, I'm surprised the managers have not learned they will not get real results by treating people poorly.)

Like your list, but may I add:

4. Please CLEAN up the stores! They are filthy! I've been in theaters with cleaner floors than Braum's...and the restrooms at Braum's are worse than at any fast food place.

5. Require employees to wear fresh aprons at least daily, or better yet, replace aprons half-way through their shift.

6. Wait on customers who do walk in! It's sad to see five employees waiting on the drive-thru and only one working the counter.

we do accomodate the handicapped

Curious....in what way does Braum's accomodate the handicapped?

Like your list, but may I add:

4. Please CLEAN up the stores! They are filthy! I've been in theaters with cleaner floors than Braum's...and the restrooms at Braum's are worse than at any fast food place.

5. Require employees to wear fresh aprons at least daily, or better yet, replace aprons half-way through their shift.

6. Wait on customers who do walk in! It's sad to see five employees waiting on the drive-thru and only one working the counter.

This. I also recall a time when the lone employee tending the walk-in customer (me) answered the phone twice (taking call in orders) before getting to me. Hello, I am actually HERE trying to give you money. Take care of ME. They will call back.

on the contrary---i don't think there was any questioning. ;)

wait a second, though; airplane's outline inspires a question. have they started making shakes and malts with frozen yogurt unless ice cream is requested? thank you for your input, braums manager.

no

Curious....in what way does Braum's accomodate the handicapped?

The same way all stores do, handicap parking, asistance if needed, etc:, they will even carry your items to your car if needed.

Found it interesting that many of you want soft serve ice cream but yesterday Sonic announced they are adding machine-dispensed real ice cream.


Sonic Drive-Ins scoop up real ice cream
(BY JENNIFER PALMER)
Published: May 26, 2010
Email a friend

Looking to improve the quality of the food on its menu, Sonic Drive-Ins have begun serving real ice cream at all its restaurants.



NewsOK (http://m.newsok.com/s?s=16&a=3464058&f=business)

Found it interesting that many of you want soft serve ice cream but yesterday Sonic announced they are adding hand dipped ice cream.




NewsOK (http://m.newsok.com/s?s=16&a=3464058&f=business)

Nit-picking, I know, but where does it say "hand-dipped"?

your right, I fixed it.

Jeu, set, match Sonic.

Good thing about soft-frozen yogurt is that it is 99% fat free.