The Braum's on NW 23rd just east of Meridian is getting a remodel.

Building permit filed today.

last week i shot a message to braum's corporate about the quarter pound thing and never heard back. still curious if that's true.

The Braum's on NW 23rd just east of Meridian is getting a remodel.

Building permit filed today.

Desperately needed.. there are several around town that could use some TLC..

It's true. Also changed the way the make shakes too. It's some kind of milk. It's thicker almost like condensed milk. It's not the same milk they used too. A couple of people I over heard today didn't like them .

It's true. Also changed the way the make shakes too. It's some kind of milk. It's thicker almost like condensed milk. It's not the same milk they used too. A couple of people I over heard today didn't like them .

That's too bad to hear, that's the only thing I get there anymore. I think their ice cream really has gone down hill. Hopefully they're not cutting costs even more.

It's true. Also changed the way the make shakes too. It's some kind of milk. It's thicker almost like condensed milk. It's not the same milk they used too. A couple of people I over heard today didn't like them .

confirmed tonight on the hamburgers... you were right. the menu placard has been changed to reflect 1/4lb hamburgers. the hamburger i ordered was noticeably smaller and a bit drier from what i guess is the reduced size. this might be a dealbreaker for me.

I switched to the 1/6 pound about 6 months ago. 1/3 pound was just too much for me. I could and would eat it but the 1/6 lb seems like a better portion. Hope they bring the green chilies back sometime.

The Braum's on NW 23rd just east of Meridian is getting a remodel.

Building permit filed today.

And just in time too. They lost their sign this weekend in the storm.

One thing I don't get about Braum's is what seems to be wildly inconsistent quality control when it comes to management of their stores. You can find one Braum's that is seemingly always manicured, clean, well-kept, but then go a mile or two down the road and you find another that looks worse than your nearest WalMart. I realize most of that is in-store, local management, but at some point the company itself has to care - can't just blame it on a franchisee as they're not franchised.

We also just don't go to the effort as much for the Braum's milk, ice cream, et al as we once did. We have so many good selections at our local grocery store it hardly seems worth the extra effort to go two miles down the road just for a jug of milk, etc. We used to love the convenience of getting some small groceries at the drive-thru, but since they killed that off they just kinda seem a little customer-hostile, so we just got out of the habit. Not saying we *never* do Braum's anymore, but they've kinda fallen off our radar a bit.

Thought I was maybe the only person in Oklahoma that didn't like Braums....some of their ice cream is OK,,,none nearly as good as Blue Bell. Never buy milk there--not worth the extra stop and in my opinion has a kinda sweet aftertaste. I'm a big milk drinker but don't like the taste of theirs. Their hot food has never impressed me. And I think they have the worse French fries of anybody around. Butter and half and half are good but way overpriced I think.

I do stop in for a quick "dinner" item or two....their fresh vegetables are usually pretty decent--and their bagged salad and spinach are well priced. They have some chicken breast that is wrapped in bacon that is good to cook and cut up over salad. I have friends that make a special trip just for milk....they think I'm "un-Oklahoman" for not loving Braums.

Thought I was maybe the only person in Oklahoma that didn't like Braums....some of their ice cream is OK,,,none nearly as good as Blue Bell. Never buy milk there--not worth the extra stop and in my opinion has a kinda sweet aftertaste. I'm a big milk drinker but don't like the taste of theirs. Their hot food has never impressed me. And I think they have the worse French fries of anybody around. Butter and half and half are good but way overpriced I think.

I do stop in for a quick "dinner" item or two....their fresh vegetables are usually pretty decent--and their bagged salad and spinach are well priced. They have some chicken breast that is wrapped in bacon that is good to cook and cut up over salad. I have friends that make a special trip just for milk....they think I'm "un-Oklahoman" for not loving Braums.

I do think they still make one of the best bacon cheeseburgers around.....but I haven't had one in a looong....loooong time... #sadface

I go for the single scoop ice cream. You cannot get it much cheaper any where else. Braums is half the price of places like Orange leaf and cold stone.

Thought I was maybe the only person in Oklahoma that didn't like Braums....some of their ice cream is OK,,,none nearly as good as Blue Bell. Never buy milk there--not worth the extra stop and in my opinion has a kinda sweet aftertaste. I'm a big milk drinker but don't like the taste of theirs. Their hot food has never impressed me. And I think they have the worse French fries of anybody around. Butter and half and half are good but way overpriced I think.

I do stop in for a quick "dinner" item or two....their fresh vegetables are usually pretty decent--and their bagged salad and spinach are well priced. They have some chicken breast that is wrapped in bacon that is good to cook and cut up over salad. I have friends that make a special trip just for milk....they think I'm "un-Oklahoman" for not loving Braums.

You're not alone. I haven't been a fan for quite some time.

I do think they still make one of the best bacon cheeseburgers around.....but I haven't had one in a looong....loooong time... #sadface

That's what I get almost every time. Incidentally, I've gone there a time or two just because I was reading OKCTalk while hungry and encountered your avatar.

that's what i get almost every time. Incidentally, i've gone there a time or two just because i was reading okctalk while hungry and encountered your avatar.

And that's *exactly* the burger I was thinking of when I went looking for that avatar!!!! LOL LOL LOL

bwaahahahahahahah!!!!! My eville master plan is working!!!!! Bwaaahahahahaah!!!

:)

I go for the single scoop ice cream. You cannot get it much cheaper any where else. Braums is half the price of places like Orange leaf and cold stone.

Well, I really wouldn't compare it to OrangeLeaf (different stuff) and Cold Stone, which I think is just absurdly overpriced to begin with. I think I took my son there one time when he was really young, took in the experience, and watched the guy mash up a couple of wads of ice cream and get charged something like $7 for it and realized I'd played the sucker one time, but never again...

The quarter pound burgers are allegedly to allow a shake option with the combo at the same price. Even if that were wholly true, which I suspect it isn't, you're on the hook for a shake if you just want a soda. With a smaller burger besides. I literally had a 1/3 bacon for two-thirds of a month during April. I may try one of the new 1/4s for S's and G's later tonight to be informed. When I asked some employees about it that day, they admitted they were bombarded over inquiries about the news, and added snarkily that it must have been a slow news day when I mentioned media attention over it. It was actually quite a speedy news day, but that's for other sub-fora!

I'm sad to hear about the shakes. I may again try a combo with one and be totally informed as to the new quality of things.

I will add, though, that corporate was all over it that NIGHT when I complained on a weekend of poor food handling practices at the 112 and May store mentioned previously. So they're good with that.

Re: The differences in the shakes - They now use fat free milk in their shakes by default (instead of the 2% they used to use unless requested otherwise). According to when I asked them on Facebook the change was made to make the shakes more nutritious (remember that unlike typical skim milk Braum's concentrates their fat free milk, which avoids the diluted taste of most skim milks and gives about 50% more nutrients in a given volume).

A late review, but my shake tasted absolutely fine. Maybe the slightest difference in texture, attributable to the milk change. Not sure why they're making them more nutritious.

The burger, of which a triple is now available to combat the skinny patties (I forgot to note price differences) was not as juicy as before. Seemed like it was well done.

I'll still go for ice cream, but I think the food bird has flown for me. Too many other burger and shake options.

A late review, but my shake tasted absolutely fine. Maybe the slightest difference in texture, attributable to the milk change. Not sure why they're making them more nutritious.

The burger, of which a triple is now available to combat the skinny patties (I forgot to note price differences) was not as juicy as before. Seemed like it was well done.

I'll still go for ice cream, but I think the food bird has flown for me. Too many other burger and shake options.

Trying to find a "nutritious" shake option is a bit absurd on its face. You're talking about a several-hundred-calorie treat no matter what, give or take. It's a little ironic in that I was watching a story just the other day in which scientists are now favoring a return to whole milk because the "full fat" actually aids in some other metabolic processes they didn't know about (wish I could remember the details) back when they decided we had to go low-fat or we'd all die.

BTW, first cheeseburger I've had from Braum's in forever, and it was nothing special. Given so many options for better burgers elsewhere, I'm not too concerned if I get another one anytime soon.

Trying to find a "nutritious" shake option is a bit absurd on its face. You're talking about a several-hundred-calorie treat no matter what, give or take. It's a little ironic in that I was watching a story just the other day in which scientists are now favoring a return to whole milk because the "full fat" actually aids in some other metabolic processes they didn't know about (wish I could remember the details) back when they decided we had to go low-fat or we'd all die.

BTW, first cheeseburger I've had from Braum's in forever, and it was nothing special. Given so many options for better burgers elsewhere, I'm not too concerned if I get another one anytime soon.
The wife brought home Braum's burgers last evening. First time for Braum's for us in several weeks. I had read on here about the reduction in size of the burger patties and was curious how much difference it would make. BIG difference. Not only was the patty smaller, but, the entire burger was smaller. Also noticeably smaller in overall size(like bun, etc). I asked her if the prices were the same or reduced. Of course, she paid no attention to the price. Just got em and brought em home. If the price is the same for a noticeably smaller product, I think Braum' has made a BIG mistake. There are lots of places to get a quality burger these days.

The wife brought home Braum's burgers last evening. First time for Braum's for us in several weeks. I had read on here about the reduction in size of the burger patties and was curious how much difference it would make. BIG difference. Not only was the patty smaller, but, the entire burger was smaller. Also noticeably smaller in overall size(like bun, etc). I asked her if the prices were the same or reduced. Of course, she paid no attention to the price. Just got em and brought em home. If the price is the same for a noticeably smaller product, I think Braum' has made a BIG mistake. There are lots of places to get a quality burger these days.

I noticed EXACTLY the same thing. Major downsize. Braum's used to have one of the best bacon cheeseburgers around, but not anymore. And if they garbage up their milkshakes, too, at some point it becomes absurd to even bother.

I was wondering why I haven't liked their shakes the past few times I've visited OKC. They tasted different and had a much thinner consistency.

I don't buy milk like I buy gas, so excuse my ignorance: is skim milk cheaper?

Their birdie on a card full of bogeys of late is their Mother's Circus ice cream, an Elvisian dessert of sorts in that it's sweet, has cookies in with the ice cream, and it's pink. I've got some old receipts on the counter, and I'll compare prices later as I get another, um, three-pinter of ice cream....

I can definitely taste the LACK of richness in their shakes this week, compared to just a few weeks ago -- and I habitually use 1% milk on my cereal!

Different rant: Their new building at Rockwell and Hefner is laid out atrociously. Routing the drive-thru traffic along the front of the building and forcing everyone to walk at least 50 feet in the open -- it's more than that unless one uses Handicap parking! -- is definitely not customer-friendly. Both the McArthur and Memorial, and NW Highwas west of Council, have the same floor plan but allow parking next to the entrances. Why couldn't they have done the same just one more time?

Take a card from inside the store and file a complaint. if that doesn't work then file it with the manager. There are many other alternatives and no one is forcing anyone to eat there. Enough complaints and Braums will make new changes

Trust me—I'd just be writing them every day. There's literally always something, eg., yesterday I nearly fell at the horribly-designed Hefner and Rockwell location because the floor was visibly clean yet GREASY. I called out the young employee sitting on his thumb to get a wet floor sign, which he did without a word three minutes later. Two days earlier, it was more stinginess with the lids on a yogurt to go; that is, they hand the towering mass over without a lid unless you insist.

And yes, I'm pretty much forced to go there due to familial requests.

By the way, couldn't find an old receipt yet, but the 3/4 pound combo is nine and change. I'm pretty sure the prices were jacked based on that alone.

Braum's has long had customer service problems and that doesn't make any sense to me since it's a family business. They should be going above and beyond on customer service and cleanliness to compete with the larger fast food restaurants. They should give you something that you can't get at the larger places. But they don't.

I was at Braum's last night getting milk. I walked up and there was no one on either register. I'd been through that many times before; where there's no one on the register and you're looking over at the kitchen trying to get someone's attention to come and check you out and you end up waiting for a minute or two. I was tired, wanted to just get home, so I rang the milk myself and ran my card and then came to the part where it said waiting for cashier. If a cashier wasn't needed to hit a little button, I could've been done and out the door before any employees noticed I needed help. Suddenly there was a person on each register to check me out and the people behind me. And that's not the way it should work.

Braum's has long had customer service problems and that doesn't make any sense to me since it's a family business. They should be going above and beyond on customer service and cleanliness to compete with the larger fast food restaurants. They should give you something that you can't get at the larger places. But they don't.

I was at Braum's last night getting milk. I walked up and there was no one on either register. I'd been through that many times before; where there's no one on the register and you're looking over at the kitchen trying to get someone's attention to come and check you out and you end up waiting for a minute or two. I was tired, wanted to just get home, so I rang the milk myself and ran my card and then came to the part where it said waiting for cashier. If a cashier wasn't needed to hit a little button, I could've been done and out the door before any employees noticed I needed help. Suddenly there was a person on each register to check me out and the people behind me. And that's not the way it should work.

This is and always has been an endemic problem for Braum's, and I get the impression they just don't give a crud about it. Makes me wonder if some other dairy outfit that knows the customer service/store management side in the ways Braums obviously doesn't/won't could come in here and give them a run for the money, just like OnCue finally got 7-11 to wake up and try improving their product.

Then again, maybe its just a matter of doing too much. I remember what a treat it used to be to go to Braum's for a simple ice cream cone back when I was a kid, and it was so good, and all they did was ice cream and a minimal dairy offering, and everyone was happy. Now they're trying to be fast food, a grocery store, a 7-11, a dairy, and not doing any of them particularly well anymore. Alas.

This is and always has been an endemic problem for Braum's, and I get the impression they just don't give a crud about it. Makes me wonder if some other dairy outfit that knows the customer service/store management side in the ways Braums obviously doesn't/won't could come in here and give them a run for the money, just like OnCue finally got 7-11 to wake up and try improving their product.

Then again, maybe its just a matter of doing too much. I remember what a treat it used to be to go to Braum's for a simple ice cream cone back when I was a kid, and it was so good, and all they did was ice cream and a minimal dairy offering, and everyone was happy. Now they're trying to be fast food, a grocery store, a 7-11, a dairy, and not doing any of them particularly well anymore. Alas.
I believe that I have read that a Baskin Robbins is going in next to the new 7/11 at 4th and Telephone rd in Moore. I've never liked BR as much as Braum's, but, I will sure be giving it a try now that the quality of Braum's is slipping.

I didn't think a change from 2% to skim could change a shake that much. I bought a small chocolate shake this weekend, took a sip and then suddenly remembered the conversations on here. Yep, it taste different and not in a good way.

I'm guessing all these changes that Braum's has made recently is to help the bottom line. But they're making it worse. They've been told over and over by customers how to improve. People have often said they go to Braum's because they like their products and they go in spite of not liking the actual store. Keep the products that are working for you the same -- milk, ice cream, shakes. Everybody likes your shakes. Don't change that because it'll just screw it up. What you do change is provide better customer service, meaning be more attentive to the customers' needs, decrease wait times in line as well as the drive through and be friendly. Clean the stores and keep them that way. People hate going into and dining in dirty, sticky stores. And finally, make a better burger. Making a decent burger isn't rocket science. It doesn't have to be the best burger, just make a decent one. People come in for the ice cream so if you have a decent burger then that'll work.

Basically what I'm saying is, for the things they need to change, copy off of a places like In n Out. Clean stores, clean employees, friendly & good customer service, and speedy service. Oh and a decent burger. If they'd just done those things then their bottom line would've improved. With the changes that they made, I don't see anything for their bottom line but disappointment.

I feel like the decent burger part was covered. I've never been a particular fan (but never had issues with the burgers either), but I know a few people that considered them best. I haven't a burger since the recent change, but it seems like that's gone now from the impressions I've heard. It is certainly very frustrating to have a business that you appreciate continue to make bad decisions.

I feel like the decent burger part was covered. I've never been a particular fan (but never had issues with the burgers either), but I know a few people that considered them best. I haven't a burger since the recent change, but it seems like that's gone now from the impressions I've heard. It is certainly very frustrating to have a business that you appreciate continue to make bad decisions.
To me their burgers tended to be mushy. Maybe a better bun was the answer. Whatever the case, making a smaller burger and charging the same price was not the answer.

I had a burger combo recently and didn't particularly miss the bigger patty, which I always found to be too much anyway.

And the shake (which is now included for the same price as before where you only got a soft drink) was thick and delicious.


I realize that quality varies widely at Braum's but from this one experience, I have to say I liked the change.

I haven't noticed a ton of change in the shake consistency (tried a couple in the past week), but I haven't had a Braum's burger in a long time. One thing that is consistent from time to time and location to location, though, is that Braum's continues to be filthy...

I haven't noticed a ton of change in the shake consistency (tried a couple in the past week), but I haven't had a Braum's burger in a long time. One thing that is consistent from time to time and location to location, though, is that Braum's continues to be filthy...

I live near the one at I-44 and Penn and it's pretty dirty and very dated, with ripped seat cushions, etc.

For the life of me, I don't know how that organization allows this. Do they not visit their own stores?

I haven't noticed a ton of change in the shake consistency (tried a couple in the past week), but I haven't had a Braum's burger in a long time. One thing that is consistent from time to time and location to location, though, is that Braum's continues to be filthy...

For me it wasn't the consistency of the shake as much as the flavor.

The worst part of a meal at Braums for me was always their fries. OK fresh, but they could be terrible by the time you get home from the drive through.

Just curious, but can a customer request that they make an ordered shake with whole milk?

Went last night and had no problem with requesting the shake to me made with whole milk.

Went last night and had no problem with requesting the shake to me made with whole milk.

In my book, it's completely frustrating to have to *ask* for it that way. It should be the other way around - make it with whole and let customers request the non-fat version.

Went last night and had no problem with requesting the shake to me made with whole milk.

I'm going to start trying that. Thanks!

I go for the single scoop ice cream. You cannot get it much cheaper any where else. Braums is half the price of places like Orange leaf and cold stone.

Funny you mention that. We had a single scoop Braums nightmare last night. Decided to stop in and each get a single scoop. Wife loves peppermint so that's what she ordered. The girl behind the counter - who couldn't seem to pull herself away from taking gossip to other employees - said "sorry, there isn't enough peppermint left for a single scoop." To which I replied, "then why is it still in the freezer if you can't fulfill the smallest size offering?" She just responded with a confused look. So, I asked if they had anymore peppermint in the freezer. Her reply; "Yeah, but it will be too cold for me to scoop." To which I asked, "so why is this one still in here? Why not pull it and put a new one in that you can serve customers?" She literally said, "I don't know."

She then ordered Rocky Road - SAME DAMN CONVERSATION AS WITH THE PEPPERMINT, but this time she tried to make a full cones worth but couldn't do it.

Honestly, I have no idea why I even bother with Braums anymore. The burgers are not consistently good, they are now smaller for the same price and the service and cleanliness are horrendous.

I live near the one at I-44 and Penn and it's pretty dirty and very dated, with ripped seat cushions, etc.

For the life of me, I don't know how that organization allows this. Do they not visit their own stores?

I just went to this store for lunch, which is also about .5 miles from my house, and it was just as dirty as usual.

In my book, it's completely frustrating to have to *ask* for it that way. It should be the other way around - make it with whole and let customers request the non-fat version.

Could not agree more with this sentiment. It seems like a business would want to put their "best foot forward" when serving the public. It reminds me of a local burger joint that would default to crappy beef instead of defaulting to the grass fed option. They saw the error in this and I hope Braums does as well.

Could not agree more with this sentiment. It seems like a business would want to put their "best foot forward" when serving the public. It reminds me of a local burger joint that would default to crappy beef instead of defaulting to the grass fed option. They saw the error in this and I hope Braums does as well.

For those who are wondering, including myself, I want to say he's referring to Irma's burger shack

The girl behind the counter - who couldn't seem to pull herself away from taking gossip to other employees - said "sorry, there isn't enough peppermint left for a single scoop." To which I replied, "then why is it still in the freezer if you can't fulfill the smallest size offering?" She just responded with a confused look. So, I asked if they had anymore peppermint in the freezer. Her reply; "Yeah, but it will be too cold for me to scoop." To which I asked, "so why is this one still in here? Why not pull it and put a new one in that you can serve customers?" She literally said, "I don't know."

She then ordered Rocky Road - SAME DAMN CONVERSATION AS WITH THE PEPPERMINT, but this time she tried to make a full cones worth but couldn't do it.

There are two locations with unacceptable extremes near me that deal with lackadaisical employee attitudes. One of them is just as you describe, with the employees huddled at the ice cream counter as if the building were listing that direction (while three are on the food side and waiting times are phenomenally lengthy), and the other where service is efficient, but the sensibility is enforced by one or more assistant managers that make me cringe with their constant yelling.

I've also gotten the "too-cold-to-scoop" thing over the years. They have spades they sell in the front; certainly those could do the trick, if at the expense of a bit of work? I once insisted on some fresh, years ago, and I was happy to wait. But you have to insist. The real solution of course is for they to be on top of the stocking.

I learned that the milk Braum's now use in the shakes (by default) is a milk made specifically for that purpose (it's like their fat-free milk but condensed even more - I originally thought it was just their regular fat-free milk but it's not).

It has to be said that a good burger with a good-sized order of fries and a shake for $6.99 is a pretty big bargain.

That's about the same (or slightly more) than a McDonald's Quarter Pounder meal with a soft drink.

It has to be said that a good burger with a good-sized order of fries and a shake for $6.99 is a pretty big bargain.

That's about the same (or slightly more) than a McDonald's Quarter Pounder meal with a soft drink.

There was a couple of weeks during the last month, before the burger change, where I had a combo for dinner most every night. I was really enjoying them, and the quality of the large patty led me to overlook a lot of things! I rarely got a shake, as I didn't want it to conflict with the burger (like how when I got a double bison at Garage last night, I didn't repeat the mistake of getting cheese on it).

It reminds me of a local burger joint that would default to crappy beef instead of defaulting to the grass fed option.

They Serve Horses, Don't They? (https://en.wikipedia.org/wiki/They_Serve_Horses,_Don%27t_They%3F)

Oh should I go there or not. I work part-time for them only for lunch. I was a McDonald's manager for year late 80's 90's. Semi Manager at applebee's for 10 years. So I have worked in food service for years and honestly Braums has no clue how to run their stores. I would say more but I don't want to get in trouble.

Could not agree more with this sentiment. It seems like a business would want to put their "best foot forward" when serving the public. It reminds me of a local burger joint that would default to crappy beef instead of defaulting to the grass fed option. They saw the error in this and I hope Braums does as well.

Seems these days, and it's not exclusive to Braum's, that customer service is just too much of a pain in the you-know-where for most retail establishments to provide these days. Many are so busy with "health-friendly" menu choices or adding wifi or putting up new 50" video screens that they just don't care that their core product and the way they deliver it just sucks rocks - and they get all bent out of shape if you point that out to them. Almost like they expect you to understand they're doing you a favor by deigning to serve you, especially if it's even slightly departed from what they'd perceive to be their "normal process."

But the truth is, all their locations seem to be busy almost all the time.

So, no matter how messy and dated the stores and how poor the service, people still flock.

I complain too but I go an awful lot.

I get the deer in the headlight look at Braum's more than any other fast food place in OKC by tenfold. On basic things too like asking for no tomatoes on a burger. And it shows up with tomatoes. It's fascinating.

I get the deer in the headlight look at Braum's more than any other fast food place in OKC by tenfold. On basic things too like asking for no tomatoes on a burger. And it shows up with tomatoes. It's fascinating.

Yes... I stopped going for breakfast when I ordered a bagel with sausage & cheese and got some kind of a biscuit with a veggie egg omelet surprise.... Wasn't uncommon to get ham instead of sausage too.

Oh should I go there or not. I work part-time for them only for lunch. I was a McDonald's manager for year late 80's 90's. Semi Manager at applebee's for 10 years. So I have worked in food service for years and honestly Braums has no clue how to run their stores. I would say more but I don't want to get in trouble.

I don't want you to get in trouble but I really am interested in what more you have to say.

Dang. Someone pressed the Braums Button. Imagine that. =~)
Just checkin' in t' see what my condition is in . . . =~)

Visiting The Local Braums is what could be described as an exercise in observation, patience, loyalty and gratitude. This is especially true should you choose to visit The Original Service Counter. The one inside the Local Store.

Without getting all "religious" or whatever, a visit to the Local Braums can be nearly Zen-like in its levels of experience and meaning. If, that is, you shift your perspective for a few brief moments in time and roll with the flow.

In the interests of complete transparency, I must admit that I am totally biased in favor of Braums Milk. Even the fat free variety. In fact, only the fat free variety. It's the only milk I will drink. Because it is just that good. In my humble opinion. And my wife shares my opinion. =~)

I also lean favorably in the direction of the offerings of Braums in the mini grocery store area. This section was added to the original local building more than a few years ago. I can say with complete confidence and without fear of contradiction that if you can't put together a decent, tasty, home-cooked (or re-heated) meal from what they offer in that area of the store, (while you are there to pick up a gallon of milk) then apparently actual "cooking" resides outside of your skill set.

The only real "problem" or "opportunity for improvement" seems to be--in my humble opinion only (imhoo)--the effective management of the customer traffic at the "original" counter (that is the counter immediately adjacent to the drive-thru). This is where the burgers and treats--that made Braum's famous in the first place--are served. Maybe twice a month I visit that counter in search of The Perfect Malts. Without exception, I encounter a "traffic jam." The Perfect Malts are at about 80% Perfect. =~)

That being said, I think I can state, without fear of meaningful objections or contradictions, that "the problem" or "room for improvement" (inside the store) is essentially caused by a Customer Conflict regarding Sign-age, Line-age, Lay-out and Man-ners. Again, this "room for improvement" exists only inside the store should you choose to go for a "treat" rather than simple milk and groceries . . . and aren't particularly fond of Drive-Thrus (because of the unnecessary carbon emmisions and so forth involved in that line of thinking).

In other words, the dangling signs, above the counter, with information and directions about where to order what and how to pay for it, seem to serve only to cause confusion, hold up the flow of commerce and sort of detract from the overall experience. They also test the concept of Manners, which is not necessarily a bad thing. This minor glitch in directing and moving in-store customers through the purchase process could very easily be corrected. All it would involve would be adjusting the signage and providing a waiting area for those seeking ice cream treats that doesn't involve blocking the ordering line.

It would also probably help to improve the morale of all those kids (excuse me: Youngsters/Young People)--some, perhaps, on their very first job ever--doing the very best they can to provide ice cream treats and burgers, within a matrix of controlled chaos and rude customers under the instruction, guidance and direction of a couple of seasoned supervisors, who are also doing the very best they can: To make People Greatful. And Happy.

btw: Even if you only hit the Treat and Burger Counter (at the local Braums) a couple of times a month, the perfect recipe for a couple of perfect malts (shared with two of the on-site managers who apparently got the concept and shared it with the kids) goes something like this: "Two Medium Malts. One Chocolate. One Vanilla. Double Malt. Thin." (It's like code. The ice cream balances out the no fat milk =~)

RM,
I didn't think you could buy malts anymore. They are great and if I still ate sweet stuff, it would be my preference over shakes. My sister kind of invented a malt, it's a Coca Cola malt and was very tasty.
C. T.

I didn't think you could buy malts anymore.

you absolutely can since i ordered one from braum's just last week.