I will start with the fact that 1492 is one of my wife and I's favorite restaurants. It is a frequent date night for us and we have always loved the food. However, I have to admit that the last few times we have went, we left less than satisfied. Within the last few months, we have noticed some changes within the staff. Some of their best waiters are absent and the new ones haven't been able to fill their shoes. Anyways, we always order the plain queso blanco and the last 3 or 4 times it has been slightly warmer than room temperature. One time, the queso came out with the clumps of cheese still present because it wasn't heated enough. We politely asked the waiter if he could warm it up and he reluctantly did. He came back and said something like "here is your queso, we nuked it pretty well so it should be hot!". I mean, I know when we ask to heat it up, they're going to use the microwave, no big deal, but the way he said it when he brought it back just didn't fit the atmosphere of a nicer restaurant. We went friday, ordered drinks and queso blanco right off the bat as always (which once again was not hot), and didn't receive our drinks util the appetizer was practically gone and about 2 minutes before the meal was served. The service has just been lacking lately. In addition, calling ahead and talking to the hostess has always been interesting. They rarely come off as warm and inviting to make reservations, or to give you an idea on how long the wait will be. We love the food so we go anyways, but I could see this being a problem for people calling that have never been there before. Overall, my wife and I will continue to go to 1492 because we love it so much, it really has been our most frequented spot for a date night. But there definitely has been a slide in the service, and sometimes in the food itself. Hopefully, they will get their act together.

Honestly, if you're a regular then I would think you'd know the owners Marco and Arturo, at least one of whom is usually there and who regularly greet and interact with patrons. I don't know Marco well but have known Arturo for years, since his time as sommelier at Mickey Mantle's, and I know for a fact that he has a strong commitment to food quality and customer service. I'm not disputing your experiences because honestly I haven't been in a few months, but good grief, bring it up with those guys and let them try to make it right with you before ditching one of your "favorite restaurants" or turning other potential patrons away via online complaint.

It's entirely possible that service/quality has slipped - especially in this tight service labor market - but speaking from experience it's not always easy to catch immediately and owners/managers NEED constructive feedback - especially from regulars - to fix things when they start to wander. I'm positive these guys would appreciate yours, but in person instead.

I understand where you are coming from and I am not trying to turn people away via an online complaint. I have always loved this restaurant and still do. I was just trying to share some of my recent experiences. I haven't seen Marco at the restaurant the last several times I have been there and last two times I was there I didn't see either of them. They are both nice people and run a great restaurant. It is a great restaurant and I highly recommend anyone that hasn't been to go check it out. We have been going there for years and will continue to go as I stated above.

The long awaited 1492 in Cassidy square had night 1 soft opening last night. Night 2 soft is tonight. And they plan to be open on Monday.

It is a great space and should be a home run

The long awaited 1492 in Cassidy square had night 1 soft opening last night. Night 2 soft is tonight. And they plan to be open on Monday.

It is a great space and should be a home run

Wow, good to hear, thought it was dead a couple of years ago so we gave up thinking about it, we'll have to give it a shot soon, thanks for the info!

Like others have posted before 1492 is one of our favorite spots for dinner, but we had not yet been to the new Casady Square location. So, by chance we were in the area Friday night, and decided to stop for dinner. The décor and atmosphere was great, and the food was fabulous as always. But moreso than the great food, was the service we received by our wait staff. About mid way through or dinner, even my wife commented on how badass our waiter was. Not so much just the attention he gave, but in how he interacted with the two of us in providing us a good dining experience. I honestly cannot remember having a better waiter. Ever. In any restaurant of any kind, anywhere. So, mad props to 1492, and this guy in particular. Paco was his name, if you ever have a chance to stop by.

Like others have posted before 1492 is one of our favorite spots for dinner, but we had not yet been to the new Casady Square location. So, by chance we were in the area Friday night, and decided to stop for dinner. The décor and atmosphere was great, and the food was fabulous as always. But moreso than the great food, was the service we received by our wait staff. About mid way through or dinner, even my wife commented on how badass our waiter was. Not so much just the attention he gave, but in how he interacted with the two of us in providing us a good dining experience. I honestly cannot remember having a better waiter. Ever. In any restaurant of any kind, anywhere. So, mad props to 1492, and this guy in particular. Paco was his name, if you ever have a chance to stop by.
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OMG, I had no idea they had opened one at Penn and Britton! Thank you so much for your post! I will be going, and asking for Paco.

1492 is definitely one of my favorite Mexican joints. I really need to try the new location soon. I live only about a mile or so away.

Finally went, agree about the service, can't remember our waiter's name (he was fairly tall and just a bigger guy than most), but he rocked! Had seafood enchiladas (waiter said he got them all the time, his fave dish there), can't remember what the wife had, but it was so good, glad they finally opened there, will be going back as often as we can afford it...

We were looking for a place to have a last minute birthday dinner for a friend with a large group, and day of we were able to not only get in here, but put us in their private dining room. Our servers and food were all great.

Tried it last night and the food was amazing. The service was spectacular. It seemed a little busy for a Monday night, but that's wonderful. It reminded my wife and I of our favorite Mexican joint in Dallas called Luna de Noche. Well done!

Per a post from Midtown Renaissance, Lori Burson and the Team at Stella will bring a new concept to this location.

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Fitzsimmons Architects will be working on this project.

Per a post from Midtown Renaissance, Lori Burson and the Team at Stella will bring a new concept to this location.

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Fitzsimmons Architects will be working on this project.

It looks like it will be a cool restaurant

It looks like it will be a cool restaurant

Insightful haha

Insightful haha

I really hope they roll with the placeholder actually name it that. :wink:

I really hope they roll with the placeholder actually name it that. :wink:

Honestly I think that would be brilliant to name a restaurant something that would make people laugh.

Honestly I think that would be brilliant to name a restaurant something that would make people laugh.

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Incredible

In Halifax Nova Scotia there was a bar called "My Apartment"......

"Restaurants That Take Apple Pay"

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holy sh*t

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1492 is still open in the Village FYI ...

Lorena - Southern Twist in Midtown.

"Lori Burson is finally announcing the name and theme of her new spot in the former 1492 space in Midtown. Lorena, named for Burson's grandmother, will offer modern Southern fare with a twist. Cally Johnson will be executive chef, and the projected open date is Q1 2025. Burson said of the food: "It’s a bold, innovative take on the classics, celebrating the rich flavors and comforting essence of Southern cuisine in an entirely new way." - Greg Horton

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