Zuplar, that's horrible and disgusting. I've never been a restaurant manager but I'd assume manager training 101 is to do everything you can to mitigate the damage you're establishment has already done by serving a customer drink/food with a hair in it. And especially at a nicer establishment like this, they should be well versed on how to take care of customers and please them. Especially with social media being what it is today. It's not difficult for a bad customer experience to go viral.

Around ten years ago, in my married days, I'd made a reservation to get a private booth at Deep Fork. I believe it was for Valentine's day. Through no fault of the restaurant, the party before us lingered in that booth a lot longer than expected. They asked me if I wanted to take an open table and I told them that we were in no hurry and really wanted to wait for the private booth for the special experience. They gave us a free appetizer as we waited. Everyone who worked there was extremely nice about it. When they sat us down the waiter informed us to order anything because the dinner was free. They didn't have to do that and we would've been just fine paying for our meal. But they did do it and it made a great impression on us. That's how you take care of customers.

Sidebar. Out of the ones you listed, which one do you favor?

I'm a big fan of The Ranch. It's my go to when I want to take people to a nice dinner. Food has always been fantastic. I've only had one instance with what I'd call a so-so waiter, and if he'd been at Chili's I'd have thought he was great, I just hold places like this to a higher standard. Most of the time the service is above and beyond. Seriously they are great. Last time the waiter brought our table desert at no cost, just because he said we were really fun and management allows them to do that from time to time. It's that kind of service that IMO when you are a high end restaurant that sets the tone and keeps people coming back.

Zuplar, that's horrible and disgusting. I've never been a restaurant manager but I'd assume manager training 101 is to do everything you can to mitigate the damage you're establishment has already done by serving a customer drink/food with a hair in it. And especially at a nicer establishment like this, they should be well versed on how to take care of customers and please them. Especially with social media being what it is today. It's not difficult for a bad customer experience to go viral.

Around ten years ago, in my married days, I'd made a reservation to get a private booth at Deep Fork. I believe it was for Valentine's day. Through no fault of the restaurant, the party before us lingered in that booth a lot longer than expected. They asked me if I wanted to take an open table and I told them that we were in no hurry and really wanted to wait for the private booth for the special experience. They gave us a free appetizer as we waited. Everyone who worked there was extremely nice about it. When they sat us down the waiter informed us to order anything because the dinner was free. They didn't have to do that and we would've been just fine paying for our meal. But they did do it and it made a great impression on us. That's how you take care of customers.

I 100% agree. I had an incident at Ocean Prime in Denver a few years ago where I was brought the wrong food. Not sure how it happened, but basically they brought me scallops instead of a filet mignion. Not I'm not sure how familiar people are with Ocean Prime, but it might even be fancier then places like The Ranch or Mickey Mantles. As soon as I say I'm sorry I didn't order that the manager was over apologizing, saying how embarrassed he was. I was like 'woah, it happens.' To which he responded it should never happen at Ocean Prime. He then proceeded to tell me he'd have an appetizer brought out for me free of charge so I'd have something to eat because he was embarrassed everyone else had their food and wanted me to have something to eat. I was like no big deal I appreciate it. So they brought out jumbo cocktail shrimp (fantastic might I add) and then he told me because of this my entire tab would be on the house. I told him look you made it right, the appetizer is fine, to which he promptly said he wanted me to have the Ocean Prime experience, and the only way to get that after their mistake was for it to be free. Okay, I guess I won't argue. Needless to say Ocean Prime comped by steak, the shrimp, my side, and an entire bottle of wine. something like $180 worth of food and drink. Are you kidding me? It ended up being one of my best restaurant experiences and I tell everyone. Which is exactly what they wanted. Now this is above and beyond, but a great example of customer service.

I have been a huge fan of Red prime for years. We don't get downtown for dinner much but daughter wanted steak (rare at that) for 16th birthday. This was in October. We had the big round private room. Service was off and the food quality lacked.

What is funny is I had not eaten at Mahogany since back close to when they opened as I wasn't very impressed when we went. Two weeks later after visiting Red prime, I needed a downtown steakhouse for nice business dinner for out of town friends. Due to the very so so experience at Red Prime, I booked Mahogany downtown. It was fantastic and they have redeemed themselves. I ended up giving Mahogany gift cards to several staff members at Christmas.

We went to Red Prime a couple of months back. I had forgotten how dark it is and I can absolutely not read the menu because of it. I had gone the year before and our waitress brought us a little flashlight so we could read the menu. Everything else was fine.
But this time the waitress kind of blew us off and said she didn't know why it was so dark and ended up walking off. We ended up using our light on our cell phone to read the menu. Other than that, it was all okay.

I have been a huge fan of Red prime for years. We don't get downtown for dinner much but daughter wanted steak (rare at that) for 16th birthday. This was in October. We had the big round private room. Service was off and the food quality lacked.

What is funny is I had not eaten at Mahogany since back close to when they opened as I wasn't very impressed when we went. Two weeks later after visiting Red prime, I needed a downtown steakhouse for nice business dinner for out of town friends. Due to the very so so experience at Red Prime, I booked Mahogany downtown. It was fantastic and they have redeemed themselves. I ended up giving Mahogany gift cards to several staff members at Christmas.

I've never been to Mahogany, but I usually hear very good things about them. I'm not big on going downtown for dinner, unless I'm looking for all evening entertainment, then it's great. I'll have to give the one downtown a try sometime.

I've never been to Mahogany, but I usually hear very good things about them. I'm not big on going downtown for dinner, unless I'm looking for all evening entertainment, then it's great. I'll have to give the one downtown a try sometime.

I've been going to Mahogany since it first opened in OKC... Of the two locations I prefer the one on Memorial. The downtown location is nice and while both can be a little loud. I found the noise levels in the downtown location to be too much.... Or it could have just been the party of 6 that was originally seated in the bar that later relocated to the table near where we were relocated to after I requested to be moved to a different table because they were very loud.

I've never had a bad meal at Mahogany but I will say that some days the steaks have been better than other days and even on the days they weren't as good they were still really good.

The only time we ever had sub-par service my wife called and let the manager know and we were given $300 in gift certificates but every other visit the service has been top notch.

I've been to Red Prime twice. Once was for a Christmas party so I didn't hold them to a real high standard due to the number of people they had to serve. The meal was good, not what I expect from a prime steakhouse, but above what I've been served at most office parties..... The second time I went with friends and I was just underwhelmed by my steak. Not terrible by any means but not what I'm used to having at Mahogany.

I've been going to Mahogany since it first opened in OKC... Of the two locations I prefer the one on Memorial. The downtown location is nice and while both can be a little loud. I found the noise levels in the downtown location to be too much.... Or it could have just been the party of 6 that was originally seated in the bar that later relocated to the table near where we were relocated to after I requested to be moved to a different table because they were very loud.

I've never had a bad meal at Mahogany but I will say that some days the steaks have been better than other days and even on the days they weren't as good they were still really good.

The only time we ever had sub-par service my wife called and let the manager know and we were given $300 in gift certificates but every other visit the service has been top notch.

I've been to Red Prime twice. Once was for a Christmas party so I didn't hold them to a real high standard due to the number of people they had to serve. The meal was good, not what I expect from a prime steakhouse, but above what I've been served at most office parties..... The second time I went with friends and I was just underwhelmed by my steak. Not terrible by any means but not what I'm used to having at Mahogany.

The memorial location is a bit of a drive for me, but I suppose not much further than The Ranch. See to me your experience when you had an issue and called them about it is the response that makes these restaurants what they are. I think when you are spending that kind of money, top-notch service is expected.

That's terrible to hear. I agree that high end steakhouses should have impeccable service. I mean, the servers' tips usually rely on that. So why wouldn't they offer the best service imaginable? I never had bad service at Red Prime, but I will say I had one experience where I def feel like my steak was on par with Texas Roadhouse if not lower. So glad to hear someone else make the same comparison. The most recent visit was better, but not by much. We're big fans of the Ranch too, easily my favorite steakhouse here in the city. I have only had Mahogany once and it was good, not great. Need to try it again.

On a side note, has anyone been to Polo Grill in Tulsa? My wife and I took a little weekend getaway a few months back and decided to make a reservation here, as we've heard great things about it over the years. All I have to say is wow! Steak and service were, imo, better than anything I've had here in OKC. I've eaten at many other steakhouses around the country as well, and this may match or beat every single one of them in overall experience. That includes Ruth's Chris, Vic & Anthony's, Capital Grille, Gibson's, and many others. The place was actually kind of quiet for a weekend night, which concerns me. Hope they're doing ok. The steak was top-notch, so tender and flavorful and just melted in my mouth. Our server was the most professional server I've had in recent memory. Professional but friendly and helpful as well. I can not say better things about this place, and can't wait to get back to Tulsa to eat there again. Needless to say, he got a nice tip on a $200 tab from us. With those kind of tips, I don't understand why all servers at nice steakhouses don't perform like this.

I'm a big fan of The Ranch. It's my go to when I want to take people to a nice dinner. Food has always been fantastic. I've only had one instance with what I'd call a so-so waiter, and if he'd been at Chili's I'd have thought he was great, I just hold places like this to a higher standard. Most of the time the service is above and beyond. Seriously they are great. Last time the waiter brought our table desert at no cost, just because he said we were really fun and management allows them to do that from time to time. It's that kind of service that IMO when you are a high end restaurant that sets the tone and keeps people coming back.

My go to is The Ranch as well. Glad we're on the same page.

I've been to Red Prime 3 times in the last 6 months and I've had nothing but great experiences. I haven't found a better steak in OKC.

My last trip to The Ranch was disappointing. Issues with wine, 2 of the 3 steaks were incorrectly cooked, and just an overall disappointing service. I guess off nights just happen.

I've been to Red Prime 3 times in the last 6 months and I've had nothing but great experiences. I haven't found a better steak in OKC.

My last trip to The Ranch was disappointing. Issues with wine, 2 of the 3 steaks were incorrectly cooked, and just an overall disappointing service. I guess off nights just happen.

That is actually the very first disappointing review I've heard of the Ranch.

That is actually the very first disappointing review I've heard of the Ranch.

It was my first time (about 4 months ago) and I had only ever heard great things so I was really looking forward to it. I will say I was the one of the 3 who had a properly cooked steak so mine was delicious but I still thought the steak from Red Prime was better. I need to give it another shot.

I have always thought Red Prime has better flavor with their steaks compared with the Ranch. To me, Ranch steaks are bland, and Red Prime steaks are full of flavor. :)

So, you weren't brought bread at all? If so, this is WRONG. I'm thrilled that you had a great time and enjoyed the Brie, sides and steak, but the bread is wonderful and is a great start to the meal. Please PM me before your next visit. I'll tag in the reservation system as "the bread guy"...you'll get bread! Lol.
Thanks for coming in!

Yeah. No bread. None of the tables around us had any either, so I just assumed that it was no longer a thing or I'd have asked. No harm done man. Our server was outstanding, our meal was fantastic. I wish my asparagus was that f'n good. :D



I've been to Red Prime 3 times in the last 6 months and I've had nothing but great experiences. I haven't found a better steak in OKC.

My last trip to The Ranch was disappointing. Issues with wine, 2 of the 3 steaks were incorrectly cooked, and just an overall disappointing service. I guess off nights just happen.

I've never had a good experience at The Ranch.

FWIW, I went to dinner there last week with my wife, daughter and son -in-law. There were bread plates on the table and the waiter brought a pan of rolls and butter w/o being requested. The rolls were enjoyed by all and the waiter asked if we would like another pan when he brought our entrees and a second round were promptly delivered. All of us enjoyed our meals with perfectly done steaks and sides. Now I am not a foodie, and going out to an establishment such as this is a treat and not a regular thing, but I would return again as well as recommend it to others.

good review and good to hear they are listening. :)

Went to Mahogany's in downtown yesterday. Service was pretty good. With how they advertise how they cook the steak, I was surprised there wasn't a crust on the steak. Appetizer looked like it came out of a container, not bad though. Drinks were good too.

Excellent experience last night at Red. The 18oz bone-in ribeye is a phenomenal steak. Black pepper crust was a nice compliment that didn't distract too much from the steak itself. Add a Brandy Ice to finish it off, and we left very happy.

Interestingly, we didn't get bread either, but I did notice it was going out to most other tables. Could have asked, but we were plenty happy and full with the apps, steak, sides and dessert.